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March 2024 by Ted Sullivan
Over the past months we have had neighbors bring our mail to us from their box, received mail addressed to addresses not near to us, received local mail 9 days after being mailed, not received mail (bills), and received mutilated mail.This is not the postal service our post office provided 5 years ago. I've been told it doesn't do any good to complain. What can be done?
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January 2024 by The- Pokéman
just flat out is god awful....lazy and many other words I wanna say and can't but what can you do but come on Here and write a review .....
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March 2023 by Shannahan
Was charged to ship a box that was under 2ft long, 1.5ft tall, and 1ft wide, and only SEVEN POUNDS, ONE HUNDRED AND SEVEN DOLLARS.Asked my gf to go right back and ask for the package back and a partial refund (expected my money back minus tax and label fee at the very least.) And they told her it was against policy to undo the transaction that took place FIVE MINUTES AGO.What an absolute scam. I’m not shipping coast to coast with next day shipping, this was supposedly the lowest rate they offer.Looks like I have to leave town for a UPS or FedEx so I don’t get railed by our own United States postal service!
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March 2023 by David “Meili2theEnd”
IMPOSSIBLE to get through to someone here over the phone. This is what your tax $$$ pay for
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May 2022 by Phyllis Lovely
Informed delivery tells me what mail is being delivered but then I don't get it, sometimes it never arrives. Had an incident like that last week. Expecting a Mother's Day Card with a check inside. After 9 days letter was brought to me by another person. Mailperson had left my mail in someone else's mailbox 5 houses away. This has happened before where my mail was returned and marked no such address. I understand the postal service is having problems and supposedly our local office is shorthanded, but they need to pay better attention. Anyway, I'm not happy with my mail either not being delivered and returned or being left in someone else's mailbox.
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May 2022 by Sabrina Hayes
It would be nice, if there were a local number. The automated 800 number is not helpful at all.
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December 2021 by Donald Guerrettaz
Hanover Deer Bend Drive, mail not delivered 2-3 days, wrong mail delivered, mail delivered to wrong address, mail delivered wet, for last 4 months. Put 2 packages that were delivered to us incorrectly back in box with flag up, mistakes marked clearly, one taken & the other left. Unable to contact Postmaster . . .
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October 2021 by Matt Bennett
Will not answer a phone call for all the gold in the world thats great Customer service USPS what happened to happy mail ppl that said hi how may i HELP
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August 2021 by multiple smiles
After living in the 47250 zip code for a while, I've repeatedly not had my mail delivered, not had packages delivered, had my mail thrown on the road, had my mailbox left open for anyone to take anything they want, and been told that they can't deliver a few packages due to a car being parked in the driveway. Half of my packages are delivered to the wrong address and I have to drive to that address to pick them up myself. What kind of mail carrier can't differentiate between street names? The best part is, the postmaster would rather blame the customer than address the problem. This is wholly unacceptable.
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August 2021 by TigersandBearsOhMy
They've got an incompetent mailman and won't do anything about it despite multiple complaints. I've had lost and damaged packages, lost bills, a fragile package literally thrown out the window. Still nothing is done. Madison USPS doesn't care.
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June 2021 by Misty Short
Very friendly employees and very helpful. One of the guys went above and beyond when.my daughter took her letter to Santa. His wife wrote her back. So sweet. Thanks corey
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March 2021 by regan greene
These people are so helpful. Even when a shipping error was my fault, they figured out how to fix it.
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October 2020 by Susan Cunningham
My experience with this post office and Steve in particular was outstanding! I had mailed a very special present to a very special newborn and in my haste I inadvertently used a prior address. In checking the tracking, the package was delivered but not received. Since I am in NY I had no idea if my parcel could be located. I contacted the nearest Post Office and spoke with Steve to advise of my dilemma. He was extremely helpful and stated he would try to retrieve my package from that address. He called me back within an hour stating he had it and it would be delivered to the correct address tomorrow. Now that is great customer service. Kudos to the team!
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May 2020 by Kevin Hawkins
Only delivers mail when it’s convenient for them. Likes to scan items as “no access to delivery location” while our business is still open to the public even though I watch the mail carriers drive by my store. Pure laziness is all it is.
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June 2017 by joe wiley
Fast in and out
