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March 2024 by Chad Fillers
Make sure the parts fit your ATV before purchasing. They will not pay for the shipping and also will charge 20% restock fee
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March 2024 by Chelsea Butler
Their customer service is amazing and love ordering from them just because if there is an issue or questions someone will always answer and be super helpful.
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March 2024 by Ray Smith
Ordered nerf step. Says it fits Honda . It did not fit. They made me pay return shipping was 20 dollars to return . They also charged me 37 dollars to restock. So 57.00 for a part that didn’t fit. I have bought from them before but learned the hard way. Here’s where it says fits Honda.
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March 2024 by Kristina C
Poor customer service just like the rest of the reviews I’ve discovered.Ordered A-arms to discover it did not come with new bushings. Description does not state to purchase them separately, so we purchased UPS Next Day Air shipping on Christmas Day. The product should have shipped on Monday 12/26 based on the shipping option of next day air and zero notification they would be closed that day too. We did not receive a shipment notification until 12/27 and we’re leaving to go on a ride within the next day. We called to cancel the shipment when the label was created…this means it did not leave warehouse yet. They claimed it already left. They offered to return and refund full amount. Fast forward…get ready to return and they said they would be charging a 25% restocking fee and I have to pay to return the product. This was SuperATV’s error that they admitted to not turning off the next day air shipping option due to being closed Monday after Christmas. Not the customer’s fault, but they made sure we paid the price of their mistake.
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February 2024 by Jason Scholz
Stopped in today to get some upgrades, Trent, I believe was his name, was super helpful in getting everything I needed.
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February 2024 by Dustin Oyer
I have got alot of stuff from them an always got it fast an it's always been good parts I heard people say they will not help you well I can't believe that I got a tunner last week an it did not work so I called them an in 10 minutes they had one on the way to me before I even sent there back an I have called a 100 times an the girls there have always be really nice to me an always helped me so I would give you a 100 stars if it would I thank you all for helping me keep my ride going an you all always out do your self with them killer parts ride safe my friend at superatv your friend country
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January 2024 by rogier harlow
Great experience with them. Super nice people at the store in Madison.
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January 2024 by jordan niles
DO NOT ORDER FROM SUPERATV!!!!!!! They have the worst customer service. The lady I spoke with gave me attitude and was not willing to help in any way. I said I wanted to speak to a manger and was told he would call me back. Needless to say I never received a call back. Order from their competition. That’s what I will be doing from here on out.
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January 2024 by Josh Burnworth
I had the luxury of being able to drive 1hr 45min to go to their shop in Madison, Indiana. I wanted $3,300 worth of accessories for my new sxs. The young gentleman at the front desk was super helpful and was very accommodating. He helped me get all the right parts and even ensured they were all compatible with my sxs. I took quite a bit of his time getting all the parts I wanted, but he was super helpful. He even printed off all the instructions for each part I ended up getting. I was very impressed with their assistance. After 45 minutes I was headed back home with everything I wanted for my sxs with a nice discount for picking my order up and for a first responder discount. Needless to say..I will be back.
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December 2023 by jaburnwo
I had the luxury of being able to drive 1hr 45min to go to their shop in Madison, Indiana. I wanted $3,300 worth of accessories for my new sxs. The young gentleman at the front desk was super helpful and was very accommodating. He helped me get all the right parts and even ensured they were all compatible with my sxs. I took quite a bit of his time getting all the parts I wanted, but he was super helpful. He even printed off all the instructions for each part I ended up getting. I was very impressed with their assistance. After 45 minutes I was headed back home with everything I wanted for my sxs with a nice discount for picking my order up and for a first responder discount. Needless to say..I will be back.
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December 2023 by Michael P
Horrible customer service. They shipped the wrong part.They made it right but it's been a lot of hassle for their mistake.No apology, probably happens all the time.
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December 2023 by Samantha Moore
The girl at the front desk was super helpful to get me the parts I needed before a trip
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October 2023 by Troy Holland
This place is a fraud! Don't buy anything from them... they won't accept returns for full value, even if the part is never used or unpackaged and in 100% resellable condition. They take your money, and the person's money that buys it after you did, double dipping. They won't even work with you on a solution. Customer service is terrible, they don't care about you, they just want your money and give you the finger if you make a mistake and order something that doesn't work for your ATV.
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October 2023 by Eugenio Gualdron Calderon
No matter what you try it wont fit. They openly admit to a faulty product but won't make it right. They just keep selling the mounts and they already knew about this beforehand. Now stuck with winch mount and a winch I can't use and having to pay for returns. Deceitful and misleading. All together a dishonest practice.
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September 2023 by ionking2
These people right here are scam. I order a CV axle replacement parts from them that was $70. Then I have to buy a special tool from them that’s another $50 when I could just buy the axle for $150 and then when I asked to speak to supervisor about this, and will have him give you a call back, but he said he’s right across the hall. And refused to have me speak to him.
