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December 2023 by cole monahan
nice people I was in and out no upselling or anything which was cool
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December 2023 by Jennifer W
I have been with AT&T for several years and was relatively happy with the service until moving further away from the city last year. Dropped calls left and right but it wasn't enough of an issue to motivate me to change service providers.However, when my phone started having issues other than the dropped calls, I used my Apple Care to get a replacement phone. I forgot they use refurbished phones when going through Apple Care and this "new" phone totally sucked !!!From Day One, the phone had issues and my cell service only got worse and worse. Having bought a business in January of this year, I desperately needed a new phone and was told by multiple people to change to Verizon.Having such limited time with being a new business owner, I literally put off going to Verizon for close to a year until I couldn't take the embarrassment for even one more day of not being able to communicate with employees, clients and suppliers due to my everlasting technical issues!Carter at the Verizon store in Lawrenceburg is the person who went above and beyond to make the switch to Verizon a painless experience (well, for me and my boyfriend it was painless, not sure if that was the case for Carter lol...although he showed nothing but patience and top notch customer service throughout the entire process)!Not only did he help switch everything from AT&T, he also helped us with adding a new line, buying a new phone AND he helped us to establish a Verizon business account for four of our lines. He also stayed well past closing time to help get this done.Huge thank you to Carter (and shout out to Ronald, whom we had met the prior day and had first suggested opening a business account)!!! I am grateful for all of his help and patience in getting this all done tonight. Knowing I needed to do this has been hanging over my head for months...and now that it's done, I feel a huge weight has been lifted...all because of Carter being willing to go above and beyond to take care of us. Added bonus, he has a totally delightful personality, great sense of humor and a keen attention to detail.Cannot recommend the Lawrenceburg Verizon store enough!
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December 2023 by Brian Coy
I went into store today to add a line. So i get the new girl. Ok well the manager, Kelsey, was there. This is not my 1st time dealing with with this store. Kelsey is not a people person. She is blunt, no courtesy to her tone and this is something that has happened before. So i waited 2 hours + to get a phone. The new girl had never added a line and was having alot of trouble. So Kelsey thinks she fixes the problem and leaves for the nite. Well problem was a long way from being fixed and the other guy was helping her as well as a full store full of people. Then to top that off, i leave town and try to inform my mother that i was on the way with her groceries. Well i pay for her phone so its on my plan. Low and behold, her phone is turned off. Im so over the service at that store. Ill go back to Madison store.i will be contacting corporate in Missouri ASAP. Kelsey needs an attitude adjustment or fired.
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December 2023 by Melissa (Mel)
Service is terrible and store manager has no people skills at all.
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October 2023 by Clayde Ascherman
Came in to pick up my new iphone 15. Ronald was very kind and helpful and even stayed late to help me get out with my new phone. Can't recommend him enough. Thanks again!
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October 2023 by Brandon
Carter took very good care of us, he was extremely helpful and made sure we got everything we needed!
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August 2023 by Bridget Huddleston
Not a single employee that was working could answer any of my questions ? they kept telling me to call the customer service phone number. ?Then why work for a company if you can not help their customers without passing them off to someone else. Frustrating
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July 2023 by Joe Dunn
Horrible customer service. We walked in the store. Sat for an hour waiting to get a phone only to be told that the store was closing and we would need to come back tomorrow.
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June 2023 by Teddi Hoover
Getting very expensive. Been a customer for many years. Takes a long time to get a new phone and get it set up. I'm a senior and like my cell service, but all else has gotten worse.
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March 2023 by William Brothers
I switched to Verizon and wanted to keep my number and phone. After visiting 2 other stores with no help, at this store they were able to finally get me up and running after being without service for almost a week, due to issues with keeping my existing phone number and phone. I will be using this store for all my cellphone needs!
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March 2023 by scott B
Everyone is always nice and knowledgeable. Haven't been inside in years but still as awesome as always. Quick fix of my camera that I couldn't figure out. Definitely WILL return.
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February 2023 by E D
Tldr; just call Verizon directly instead of dealing with themI went in last weekend to buy new phones and start a new line coming from two different Verizon accounts. They were unknowledgeable about doing this and did not even attempt to help and just told us to call Verizon and that they do not call them to help us. I called Verizon and told them what was going on and they said that the store employees definitely should have been the ones to call Verizon directly. Got everything set up through the agent from the Verizon phone call.Poorly trained, lazy, and unprofessional. It seems like all they can do is sell phones and lines but do not want to do anything else.
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December 2022 by Jonathan Dunlap
Consistently the worst Verizon location I've ever visited. Anytime I go here, I always have to visit a different location afterward to actually get my problem solved. That's after waiting 30 minutes to talk to someone, of course.
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December 2022 by Heather Newton
Went in yesterday, I was having issues swapping everything over to my new phone. The young lady who helped me Was very friendly, and helpful. She introduced herself but I forgot her name.
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December 2022 by K F
I thought I did okay. Found out later I could have ordered the Google Pixel 7 instead of the 6. Let the representative know I was paying for the phone and not financing, yet she financed $1. Was told fees would be waived for upgrade/set up but were not. I know some have great experiences here and it's nice to have a store that isn't far. It just isn't for me. To make it better for others:. Present options. Let customers know the new phone can be ordered or the previous model. If a mistake is made that requires $1 to be financed, let the customer know. Waive the fees or don't but be honest.