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March 2023 by Jamin Yoder
This is a trustworthy local bank. The tellers always greet you with a smile and provide you with excellent service. I visit multiple branches in the county and am never disappointed. Highly recommend!
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September 2022 by Vic Contelo
Had them completely close my bank account because of someone getting my card information and trying to spend $600+ out of my bank account so I will be going elsewhere because if a bank can't keep my money safe then what will happen to someone else's money and the funny thing is is that this isn't even my first time having an issue like this by this bank
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February 2022 by Transport Lakeside LLC
I cannot say enough about the customer service at the LaGrange location. Maria Curtis was a tremendous help to me personally and our family during a very difficult time last year. We truly appreciate all she did to help us. THANK YOU, Maria. Above and beyond for sure!And a huge THANK YOU to Mandi Stearns as well with my transaction today. I appreciate your help. What a wonderful customer service experience!
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January 2022 by Rebecca Hughes
Absolutely horrible customer service. Hung up on me mid conversation. I called to ask about years past years bank account statements and activity and they and they refused to do so with out charging $5 dollars per statement because they are so incompetent's it takes them so long to look them up you have to pay them to do it. I can only imagine what other errors occur if the are so unintelligent and lazy they have to be paid extra to look up simple documents and email them which is standard aspects of the job as is. Definitely get why they are local and not a larger banking system. I would rather support small business but this is a prime example of why they epically fail into days world. Massive fail expect the shaft and stupidity as the maximum service provided. Literally every other bank did this for free with out a question asked. Sad this should just be in the computer system but they are not even competent enough todo this either... what's the point of online banking again? Will be sharing with everyone I pass and I have had many other warn me of there shady games or features they claim to have that just fail such as 24hour services.
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August 2021 by J. K.
Been banking with them for 5-ish years ....and there is a lot that has happened. And with a lack of 24 hour customer service it is a nightmare trying to do anything at work.
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August 2021 by Mary Brothers
Branch Managers at both the Lagrange and Fremont banks are rude and don't care about their customers.
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May 2021 by Mark Hergert
Small Town Bank that you can still call and talk to somebody keep up the great work. Best bank in Michigan & Indiana
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March 2021 by Mary Pace
Branch Managers at both the Lagrange and Fremont banks are rude and don't care about their customers.
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October 2020 by Isaiah Lehman
Did not help local businesses with following through on ppp loan obligations.
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September 2020 by J. Kalkirtz
Been banking with them for 5-ish years ....and there is a lot that has happened. And with a lack of 24 hour customer service it is a nightmare trying to do anything at work.
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April 2019 by Robyn Clark
Natalie at the Wolcotville branch is awesome! She constantly provides amazing service! I just received the receipt for our overnight deposit and she included additional deposit slips! She also stamps the slip so I know exactly who handled the deposit in case I have a question. It is these things that make my life as Office Manager easier. Thank you Natalie for your superb service to Freedom Heating & Plumbing!!!
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April 2019 by danielle
Your change machine was out of order so I asked one of the tellers if there was any other way to cash in 5 dollars in change or if they could just count it by hand and she got very rude. She stated they don't do that so my question is what are you they for it's your job to handle money no matter what form it is.
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April 2019 by Sharon Stoltzfus
I love this place! Always friendly and when I run into issues or have questions they give me straight forward answers! They are truly there for their customers.
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April 2019 by Anonymous
Amazing people and service.
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April 2018 by Keith Bougher
I do a lot of interactions with them as the controller of a local business. They are always attentive, professional and efficient.