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May 2024 by Christina Grenat
If you're thinking about switching to Verizon do not go to this store. We were promised that our other carrier would be paid off. Now they are telling a different story. They will say whatever they have to to get their product sold regardless of the truth. If I could give less than 1 star I would.
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April 2024 by Nancy Yoder
I recently switched to Verizon and have been very impressed. The store at The Pavilions is wonderful.
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April 2024 by Gloria Maxwell
Sometimes, they can't answer your questions. Called the company direct. They had the answers.
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April 2024 by Akmal Ergash
I bought a Samsung galaxy s 23 ultra phone, I wanted to change the phone to 24, they offered 200 dollars for my phone, and I bought it for 1480 dollars 5 months ago, they are kidding me
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April 2024 by Elenita Henson
Employees are friendly and helpful!
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January 2024 by Alejandra Camargo
Worst Verizon I have ever been too. I came in asking for some assistance an older gentleman with glasses & orange hair, yelled at me & told me there is nothing we can do here. Everytime I talked he rudely interrupted me…
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January 2024 by Jeff Whisker
Trash customer service. They are incredibly rude and unhelpful
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December 2023 by Maddie Raudonis
codey was helped so much with upgrading and adding a line to our account. he was understanding and definitely made the process so easy and tailored to us
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December 2023 by Melissa Hoffmann
Amazing customer service
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December 2023 by Anande Makere
Initially I thought I had a great experience considering all the issues that I had last month, but after reviewing my Bill I realized I was taken advantage of. Nancy was my Representative when I came in for the “on us” promotion. I remember her specifically asking if I wanted Verizon Mobile Protect, and I said No. I was signed up for it anyway. She also made it seem as if the Apple Music Family and Hulu were included in the Unlimited Ultimate plan. It was not, so In total i was paying an extra 37 dollars a month!!! I initially thought she was very patient and real, but after she pulled that one under me, it really put a bad taste in my mouth. So my Initial personal survey is not 5/5 for Nancy, I would say a 2/5 considering she was not being honest.
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November 2023 by Brandon Gilliam
Very nice guy helped tremendously on getting a phone set up. Very good store to come to compared to others. Highly recommend .
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November 2023 by Roger Frinkel (The Boss)
This verizon store personel actually take their time and help their customers with what needs to be taken care of
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November 2023 by lizz8337
Everything needed for my granddaughter
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October 2023 by Ritchard
POST THE STORE PHONE NUMBER NOT THE 800 NUMBER. THAT IS GARBAGE.
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October 2023 by George T.
I went in the Frankfort store to change my service and was totally ignored. CSR walked right by us and never acknowledged me and my wife, who at that point had been waiting over 5 minutes. We just looked at each other, shrugged our shoulders, and walked out. FYI, she was NOT overly busy. A simple "I'll be right with you" would have made all the difference.
