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January 2024 by Brandon B.
On time very helpful and wrong questions that you may have want to know how we can get are moving company under u haul we love work help ppl with a smile
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November 2023 by James
This location charged my wife's credit card TWICE instead of refunding the difference to us. Will NOT use this company again.
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October 2023 by Candice Lashelle
Great experience from start to finish! Ismael and Hanna are who helped me but I did meet the other guys there as well and everyone was nice! I was referred to this location by a few fb friends and my aunt who say they come here all the time. The customer service was outstanding and great communication. My rental van looked brand new it was so clean plus had a back up camera and drove great. I made sure to post pictures for my review! Ismael explained the free 1 month storage offer very well. Hanna was there when I returned the van and I appreciate her offering me a paper receipt at check out before I even had to ask! Me and my family will be a continuous customer to this location as long as the current staff are here! 10/10 for my first experience and hopefully so on. Thank you all again!
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July 2023 by Kerri D.
Staff was friendly and the truck was in good condition. Overall the experience was good. The only problem I had was getting charged $10 for gas even though I brought it back above where it was when we rented it.Three stars because that's not enough money to cause a huge fuss over and everything else was easy and great, but the business still stole money from me, which is unacceptable.
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June 2023 by Stefanos Manganaris
Have the equipment ready for pick up at the agreed time. Be respectful and polite to your customers, at a minimum, when you are not able to deliver on your commitment. I had to wait for an hour and until the very end I was simply told "we don't have a truck for you, cannot find one elsewhere, you should leave now, or we'll escort you out". Unacceptable attitude. Somehow a truck suddenly became available and things went smoothly from there, but I will not forget this treatment and will look for another option next time I need a truck.
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June 2023 by April Moody
I reserved a 10' truck for June 1st on May 4th. I went in at the reserved time and was told that the store manager downgraded me to a moving van. I was told they could do a 15' truck, but it would cost more. There was no email or phone call and I checked my info to make sure they had the right contact info.Eventually, the assistant manager was able to get me into a reserve truck. The manager that changed my reservation should've at least comped me a larger truck. They also did not offer the $50 promotion advertised on their website if your vehicle wasn't available. The two guys that were there were fantastic and understanding, but I wouldn't recommend this location.
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February 2023 by shura mckinney
While I had no issues with the truck I rented, the girl who checked me out was a total B. Had an attitude and barely spoke above a whisper then got irritated when I had to ask her to repeat herself. She needs a lesson in retail customer service
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September 2022 by Channing Chenoweth
After dropping off the rental truck I was charged more than expected. Called and found out they checked it in after my deadline then charged me a late fee like it was my fault. Will never do business with Uhaul again.
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August 2022 by Oneida Fuller
I recommend this place 100% they made sure they had what we needed for our trip and thank you to Ismael Caraballo for being such a wonderful help!!!
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August 2022 by Jeremiah Hunter
Gentleman with the glasses told me he had to charge a minimum of 50 miles even though I was going 16 in total. Went to Farabee dr and was told that is and was never a policy. Horrible customer service here, would not reccomend.
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July 2022 by Jayden Pearson
Rental process itself was fine but they charged me for 2 days when I used it for one. When I called to get my money back they admitted their mistake and I still haven’t received my money back despite 4 separate phone calls and a weeks time.
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July 2022 by Jayden P.
Actual rental process was fine. But after I returned the uhaul I was charged for two days despite only using it for one. When I called the next day they admitted I was double charged. I've called 3 other times and each time I have been basically ignored. It's been a week now and I still have not receive my money or anything. Extremely infuriating.
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July 2022 by Karen D.
Let me start by saying this is one of the best U-Haul Storage and rental stores around. I give lots of credit to Ismael Caraballo III. He was very efficient, friendly, and went the extra mile to locate what we needed to rent, since his location had rented out all of what we needed to rent. My move was stress free and went very smoothly all because of his help. THANK YOU Ismael Caraballo III. He is a super star and is doing an awesome job running that location.
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April 2022 by Chase Robinson
After waiting in line for my prepaid reservation they then tried to send me away with the wrong trailer!
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January 2022 by Samuel S.
Needed a last minute pickup truck as Menards won't rent to anyone under 21. Staff was really helpful, and pulled the truck up to the front for me. Quick process and it only cost me $40 with a $10 damage waiver.
