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March 2024 by Curly Bill
Fast friendly personal mariah was very courteous Josh and his staff have my business
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December 2023 by Cathy Elmore
Fast and friendly service!
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December 2023 by Felice Florio
Chris C. and Geovanni B. Have been so professional and responsive in their interactions with me. We have three ford Vehicles and every time I go in for oil changes, maintenance, or repairs I am treated well. I appreciate the customer service and reliability that your team has created! Great Job!
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October 2023 by Ethan Miller
My service advisor Josh was very helpful and professional. I got a great video from their videographer Jesse highlighting what issues i had with my vehicle. I would highly recommend coming to Lafayette Quick Lane.
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October 2023 by clinton roudebush
Josh is a great service advisor he is punctual and accurate.
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September 2023 by Corey Weathers
They did a great job servicing my truck
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July 2023 by Dru Stone
I was treated very kind Lindsey and the crew there...Karri is always wonderful....extremely knowledgeable...Thank you all very much
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July 2023 by Martin Fernandez
I left my review in the wrong place (Ford service). At the Quickie Lane, It was a great visit. I stopped by in the morning because I knew you can’t make an appointment and I asked when things slow down. They told me late afternoon, and they were totally right. I had an oil change, and it only took an hour. They were very friendly, and it was great service! The one down side was I told them I had a leak in a tire and all they did was more the tired from the back to the front.
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May 2023 by Leon Zhang
I highly recommend their service. I had an experience beyond my expectation there. My service advisor Geovanni did a great job in helping me troubleshoot my rear signal light problem and provided appropriate plan. Not only did I get free diagnoses, I also applied the coupon they sent me as DM.
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May 2023 by Steven Brinkman
Do not use if you are in a hurry checked in at 10:30 they took my vehicle in at 10:35. They did not get done changing my oil till 310 in the afternoon four hours 35 minutes to change oil and that is all they didService: Oil change
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March 2023 by Martie Rothenberger
They were so very kind and explained everything to me. I recommend them highly.!!
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March 2023 by Brooklynn S.
I have been coming to Quick Lane RELIGIOUSLY for all of my car work since I purchased my car in March of 2018. I had never had an issue so I had never had to deal with their management. However, on 3/3/23 I took my car in there to have a headlight replaced, an oil change, and a new tire put on. They quoted me $180-ish for my tire and $13 for the headlight. The oil change was normal price. When I went to pickup my car, it was almost $600. I spoke with, Chris-the manager, and he and I worked it down to about $285 for all of it. There were a lot of charges he couldn't explain & he eventually took them off and lowered the other prices to what I was quoted. I took off to Nashville that evening. The next day, I spent 5 hours at a Ford dealership in Nashville because the undercover on my car was halfway detached. I had to wait for them to get me in & missed out on hours of my weekend away. I called Chris & he stated that I'd get reimbursed if I brought in what they charged me. They felt so bad in Nashville that they didn't charge me at all. Since that, I've had to put air in my other tires multiple times even though they told me I only had 1 bad tire, so I only got one replaced. I've had nothing but a headache of issues since the last time they worked on my car. I called Chris to attempt to rectify this situation, but he just made excuse after excuse. No offering of refunding anything considering I've spent countless hours getting work redone on my car and airing up my "perfect" tires. At this point, I feel like everything I paid should be refunded, but I'll just bite it because I will never return there again. A 6+ year customer gone over a terrible mishandling of a situation that was caused by them.
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February 2023 by jessey matangi
This place had the best service and people. We loved the service they gave us. I would recommend it 10 times to anyone.
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February 2023 by Darla Smith
I always leave feeling unsatisfied with the service. I had an oil change and suppose to had the tires rotated but they said they couldn't get the lug nuts loose due to moisture expanding . Kind of funny, I went elsewhere and they had no issue getting them off.Service: Oil change
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February 2023 by Thatgirl2477 CreativeAddiction
Super expensive but very nice and courteous people. Don't expect to get in and out when you visit here. Batteries test takes them 2 hours to do. Very disappointing...
