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November 2023 by Rishi Ulapu
Troy from the acquisition department was absolutely delightful in doing business. I sold my civic recently and he made sure the process was smooth and never hesitated to answer my questions. I definitely recommend this dealership if you are thinking to sell or trade your car.
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October 2023 by Austin Hodges
TLDR - lots of unexpected issues from purchasing from out of stateI bought a 2019 F150 Lariat Supercab from Ford of Lafayette from out of state because the Lariat Supercab is a hard combo to find.I dealt primarily with Andrew and he was easy going, easy to deal with, and a fair “no games” negotiator. Because I was buying remotely I asked for their mechanics to go over the truck before I flew out there to pick it up. He sent me the vehicle inspection noting they had done a full multipoint inspection and the only thing it needed was an oil change.I then signed some paperwork and flew out there to pick up the truck.Issue #1 - No Detail. Unfortunately they didn’t have time to detail the truck in the 3 or 4 days between agreeing on a price and my arrival. This didn’t seem like a huge deal to me as my wife and I could just vacuum up the dog hair and give it a wash when we got back to Colorado. Well after a wash I can say I severely underestimated how hard all the caked on tree sap was to get off.Issue #2 - Rodent torn engine bay. Unfortunately I only purchased a one way plane ticket so I just did a quick test drive signed papers and started my long drive home. When I got home I found the engine bay had been torn up by rodents. It looks like mostly insulation as I haven’t had any electrical issues yet, but this would have been a red flag if I was looking at a car locally.Issue #3 - Smoke & oil leak - I smelled some minor burning on my way back home, but checked the temp, oil level, and coolant level which were all good. It wasn’t until I started heading up a long grade that I noticed the white smoke coming out of the engine bay. My valve cover was leaking onto the exhaust and had to be repaired to the tune of $870 + a $120 oil change. Unfortunately this wasn’t covered by the warranty I got because it was a plastic piece that failed.Issue #4 - no title or plates - I had to take the truck to get a VIN verification here in Colorado prior to having them transfer the title into my name. I mailed those to them 2 days after arriving in Colorado. 29 days later I haven’t received new plates, new title, and I can’t get anyone at the dealership to give me an ETA on these items.
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September 2023 by Kandice Richey
It was very difficult to decide to sell my dream car, but Troy Fields made the experience painless. It took me months of looking for "just" the right vehicle and "just" the right dealership before I finally found the car I wanted to purchase.I spoke to Troy back in the spring and let him know what I was looking for. He assured me there would be a car that would meet all of my needs (lol more like wants).When I purchase a car, I want to keep it for the long haul. That proves true with my trade-in car, a 2008 BMW convertible with 188,000 miles. When Troy called with a car they just received in, his first statement was "I've got the perfect car to meet all your needs". AND he did!!Thank you Troy Fields for your hard work and persistence in your search to find me my New Dream Car!!! Your professionalism and dedication to serving the customer is remarkable.
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September 2023 by Joshua Johnson
My wife Vanessa Johnson and I recently purchased a 2009 Chevy traverse from Gage Ballard. What a pleasant experience we had. Gage was a knowledgeable and friendly sales person. Dealership was great at answering questions and concerns and were able to meet all our needs. I definitely would recommend Lafayette Ford for your next vehicle purchase.
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September 2023 by Josh Parsons
Great place and a great atmosphere.. great prices and would buy again.. Logan is a great salesman and stuck by and was very good by responding and sending me info on vehicles they had on the lot and really was the best.. so we bought a vehicle for my daughter and they we soo awesome of a dealership that I bought another one for myself with Oscar he was another salesman that helped out also. Really great place and prices.. if I ever buy a vehicle again I am going through them..
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August 2023 by Kelly 5979
I was looking all over the western half of the country for a new F-350 Diesel. I live in Colorado but could not find anything here with the options, color, and price I wanted. I found what I was looking for at Ford of Lafayette. I worked with Gage Ballard as my salesperson. Because I needed to travel to pick the truck up, Gage had to handle a lot of questions from me, and was always prompt, informative, and extremely polite. Gage was great communicating when the truck would arrive, and I made my travel plans accordingly. Communication was great and regular.I have purchased a number of new Ford trucks and SUV's over the years, and this was far and away my best experience. Everyone else at the dealership was very friendly, they were very efficient with my time when I arrived, and I LOVED my first 1,100 miles in the truck driving back to Colorado. I told my wife it was so refreshing to have a positive dealer experience. As I shared with her, Ford of Lafayette was a perfect example of Midwestern Americana.I want to thank Gage and everyone else for making me such a happy customer. You nailed it like nobody ever has in my book.KellyCentennial, CO
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August 2023 by Michael Thoma
My wife and I went at them with some pretty technical questions about towing capacities and actual proof of tow ratings. When the salesperson (Gage Ballard) didn't have/know the answer to some of the questions, he wasn't afraid to say that he wasn't sure but would get an answer from someone at the dealership that did know. Something I learned many years ago; don't guess; only facts or get facts. So Gage Ballard did a great job.
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August 2023 by Tyler Smith
Gage was awesome through the entire car buying process! Kayman the finance manager made sure he was transparent and honest through the finance process. I recommend anyone who is looking to find a great car dealership and sales person work with Gage!
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July 2023 by John Smillie
We were in the market for F150 Crew Cab and Ford of Lafayette had truck that seemed like it had everything we were looking for. Logan Waibel responded to our request and we arranged a test drive. We drove from Indianapolis to Lafayette and arrived to find the truck freshly washed, very clean, and ready to test drive. After inspecting the truck, we completed a test drive and it was everything we were looking for and more. Back at the dealership, we were able to agree to terms that had already been negotiated before we did the test drive. We appreciated the relaxed and honest service that was provide by Logan Waibel and the other staff. There were no hidden fees, surprises, or shady dealings that we had found at other dealerships. Thank you for such a wonderful experience!
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July 2023 by connie hill
I had a wonderful experience at Lafayette Indiana Ford. My sales person was Logan Waibel.. I would highly recommend him. He was so kind and helpful. He was not pushy like some salesmen are. So if you are interested in a new car, please visit Logan. The 2023 Escape is smooth to drive and very comfortable. I was looking for something roomy and it has plenty of room.
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July 2023 by Jeff Good
Always a great experience there! We have always bought vehicles when it was Mike Raiser, because we have always had a great experience we wouldn't go anywhere else. The name changed but the staff is the same, and that is why we go back! Our sales person was Callie she did not badger us at all, let us take our time and let my wife and I discuss what we wanted to do, and yes we came home with a new vehicle. She was truly the best! Totally recommend her!
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July 2023 by Craig Welch
After shopping online, I drove from Metro St. Louis because the price was right on a particular preowned truck. I found that the online advertising was accurate, the staff was professional, and the whole transaction was straight forward and reasonable. Alan Davis is the sales rep. I worked with. He was knowledgeable, adaptive, friendly, and helpful.
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June 2023 by Reed Cooper
Visited several dealerships online with good response to online questions. However, driving to the actual dealership quickly narrowed it down to only use Lafayette Ford Lincoln to purchase from. Their staff were all extremely helpful and knowledgeable about their vehicles and options. We traded in our 2022 Toyota Camry Hybrid, 11,200 miles on it and within a week of being one year old. My wife felt uncomfortable with the Toyota Camry Hybrid the first time she got on the expressway and a semi passed her or a cross wind hit her coming out from under an overpass. So, We purchased a new Ford Escape Titanium AWD with the 2.0L engine. We drove back to Wesley Manor Retirement Community to our single family residence in the village and we were both so pleased and totally impressed with the handling and quality feel of solid steering and extremely comfortable seats compared to the car we ordered new and traded in on this Ford Escape Titanium AWD. Great service so far with an extremely clean, and quality facility! They really have their act together! No more belly aching by my wife on her vehicle! Thanks to Garon Hanke and his supervisor Ted Lynch for a fantastic experience and for listening to exactly what we wanted the first time and they never once tried to sell us something we were clearly not interested in! They focused on what we had told them we wanted! We drove almost the same distance to a Ford dealership the day before after dealing with them numerous times online telling them what we wanted. We got there and although the sales person said they would have everything ready we requested that we were interested, they had nothing ready and they kept trying to sell us a used vehicle with 12,000 miles on it and it had a cream tan interior set of seats! We had told them we had 18 grandchildren and one great grandson that rides with us to school every day of the week. We said no on the color of the interior firmly, yet they then tried to convince us that we could put seat covers on it!! Ridiculous! We got in the car and drove home completely deflated! Fortunately we decided to try the Lafayette Ford Lincoln dealership and went home with the new car we were very happy with!
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June 2023 by Larry Burchett
Absolutely best experience buying a used car. A round of applause to Andrew Welsh and Gage Bellmore for being quality salesmen. Very knowledgeable and go the extra mile to make sure you are happy beginning to end. Highly recommend either one of these fine gentleman for your next purchase.
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June 2023 by Sheyann Blevins
A huge thank you to Alan Davis with helping me find the perfect car! It was in my budget and exactly what I was looking for. He was great at helping me through the process of buying a new car. I couldn't be more happy with my car.
