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December 2023 by Joan Saunders
I was a client for years. Lately, I noticed the room was filthy - way beyond dirty. There's a story.I was on the table and had a leg cramp - one of the nasty ones where the only solution is to get up and tiptoe and flatten the foot to release it. I had never had one there before - only rarely have them at night. I launched off the table to release the cramp. The therapist, a woman and I'm a woman, was very upset at my nudity. I'm 66 and she's the age of my kids if that matters. She said that she'd been meaning to tell me to take more care when turning over as well - that they try to preserve privacy. Okay, that made me uncomfortable but alright. Also, she was in a hurry. So afterwards, I was nervous and hurrying and I hit the cup that holds my rings - wedding ring, engagement ring, divorce ring - and it flipped onto the floor and my rings went flying. I looked. Got dressed. Looked for her. Turned the lights all the way up. Looked. Found one. Got out my phone and oh my goodness. I moved things on the shelves - thick dust. There were two candy wrappers and pieces of tissue on the floor. The carpet was kinda crusty. I walked barefoot on that carpet. I continued moving things around and found my rings. I told the desk and then I told her. I of course made her late. I wrote them about the filth later. I tipped. Well, next appointment my mother was in a car accident and I canceled. Next appointment, she canceled two hours before and she told them at the desk not to schedule me anymore. I'm sure she thinks I tore up the room and wrote them about the filth out of vindictiveness - not at all. I had another appointment with someone else later and got out my phone again. Bits of paper and dirty floor. Common areas, restrooms included, are very clean. I canceled my membership. The ownership changed after COVID. My desire is that they see this and hire a housekeeper for those rooms - including carpet cleaning. I'll go somewhere else.
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September 2023 by Davi Souza
GO HERE, PRICE KINDA HEFTY, BUT THEY KNOW WHAT THEY'RE DOING
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August 2023 by Chereese K
I purchased my son a gift card for his birthday. I advise him to schedule an appointment before going. When he called, he was advised to give a credit card number for the appointment, even though he had a gift card. He was advised that he should have a barcode on the E gift card. However, there wasn’t one, so he was advised to call the sender of the gift card and get the 1-800 helpdesk number. This is already just too much….However, he calls me, I look for the emails that’s were sent to me and there were no 800 numbers. I call and speak to someone I was given incorrect information and also a lot of lip service. This has been a extremely exhausting experience already before receiving any service.
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July 2023 by Mary B
Very relaxing massage. Great atmosphere for taking care of clients. Professional, clean, well kept. Kind and considerate staff.
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July 2023 by Google user
The no call no show policy charge has no nuance. They initially charged me $180 for a no call no show: they said they tried to call me “but there was no voicemail set up.” And that they sent an email but it must have went to spam. I thought the procedure I wanted was every 4 months, but it was every 4 weeks. They said I scheduled in person the day of my last appointment so that was on me for forgetting. However I didn’t see an email or call reminder, but I was definitely excited to get my next treatment! I just had my husband call me and leave a voicemail and it did go through, so I DEFINITELY have a voicemail set up. I would not have just not showed up if I remembered the appointment. That’s why there should be some nuance in the policy and they should send texts (most ppl today’s preferred contact). Pros: The esthetician was nice and did well. The workers are nice. The manager and owner were nice to me on the phone. The owner had adequate customer service on the phone, and fixed the overcharged no show policy charge from $180, to $70.
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June 2023 by Iesha Upshaw
The no call no show policy charge has no nuance.They initially charged me $180 for a no call no show: they said they tried to call me “but there was no voicemail set up.” And that they sent an email but it must have went to spam. I thought the procedure I wanted was every 4 months, but it was every 4 weeks. They said I scheduled in person the day of my last appointment so that was on me for forgetting.However I didn’t see an email or call reminder, but I was definitely excited to get my next treatment! I just had my husband call me and leave a voicemail and it did go through, so I DEFINITELY have a voicemail set up. I would not have just not showed up if I remembered the appointment. That’s why there should be some nuance in the policy and they should send texts (most ppl today’s preferred contact).Pros: The esthetician was nice and did well. The workers are nice. The manager and owner were nice to me on the phone.The owner had adequate customer service on the phone, and fixed the overcharged no show policy charge from $180, to $70.
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November 2022 by Kaitlyn Harwood
Signed up for a year membership and was told they would not charge again but they have charged me and said they probably won’t refund it. Feels like bad business practices.
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October 2022 by Monica
First time and last time customer. I made an appointment, then canceled it the next day due to my work schedule. I received a call from the rude receptionist asking me why I missed my appointment. I told her I canceled it, and she ARGUED with me that I didn't. She said the cancelation policy is on the website. I told her I didn't use the website to make my appointment; I called and made the appointment so I didn't know there was a policy. She then said they are still charging me even though I canceled my appointment. I called the owner and left a voice message, but he hasn't returned my call. Worst place EVER!!10/12/2022 - I filled out the forms like I was asked to do below and no one has called or emailed me for a follow up on this.
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October 2022 by Wright Frazier
Fantastic massage and friendly staff. My massage was with Corin and he should be teaching others how to give a massage. He was very thorough, asked great questions, and it was one of the beat massages I've ever had.
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August 2022 by Rebecca Long
I had a deep tissue massage with added treatment including Icy Hot on my left leg IT band. This was my first time at this Massage Envy and the receptionist suggested Kallie.Kallie was very professional and knowledgeable about my particular issues surrounding pre- and post- hip replacement issues. I had signed up for only 60 minutes and she used every minute to is fullest. We decided together that I would benefit from 90 min including full body (especially neck and shoulders) along with attention to my IT band. I changed my next appt to 90 min. I felt not only relaxed and refreshed afterward but also relieved that I found help for a physical problem I've been dealing with for almost a year!I highly recommend Kallie at Massage Envy in Lafayette. IN.If this review helped you, please give it a ?
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May 2022 by Brittany Sollish
I have a really bad habit of ignoring my bodies needs, such as rest. I push myself to the limit and I pay the price. I went for a massage today to help recover. When I tell you it was the BEST massage I've ever had. I mean it. I saw Heather and she was literally amazing. We worked on shoulders/neck and feet. Seriously, book an appointment you won't be sorry.
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May 2022 by Cricket Rhoda
Very clean facility! The massage therapists listen and really try to accommodate! Been coming here for a few years now! Love it!
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March 2022 by Kelsey Eaken
Callie s was phenomenal. She packed a thorough, full body massage into 50 minutes and always asked if I was comfortable. Looking forward to going back.
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March 2022 by Sabrina Dewhurst Robinson
Kayla is definitely ☆☆☆☆☆ Very welcoming and professional. I will be returning.
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January 2022 by D G
I came to the west side one a few years ago and ended up canceling my membership but I decided to try the Lafayette location & now I come 2-4x a month. As of 2021 here is my experiences with different therapists at this location:Christine- you will never leave her table feeling unhappy. Her energy is infectious & she truly pours love into her massages. Not only are her massages therapeutic, they are relaxing. If you see Christine don’t forget to ask for a scalp massage too. 10/10Julee- if you’re looking for DEEP tissue, the kind that “hurts so good” she’s your go to.Andra- she does wonders for your hips, her massages are extremely beneficial overall + I was so relaxed I woke myself up drooling.Chelsea- I had 2 different services with her, both were underwhelming. I don’t feel like the massage itself was worth the cost.Shawna- I have been with her for one of the extra services a few diff times and she did a really good job!I suggest trying out a few different Therapists and figuring out what works best for you you might end up liking multiple for different reasons like I do. You will not regret signing up here and investing in your body!
