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November 2023 by Deanna Marsell
I went to inquire about wait times for a walk-in needing a trim. I wasn't greeted for around eight minutes but I wasn't super concerned as all the stylists seemed to be with clients. A stylist came by then to find a product, while muttering "Jesus Christ" under her breath. I'd say maybe she didn't know I was there, but it happened twice before she asked me "Do you have an appointment?" "No, I was wondering about the wait time for a haircut." She said "Um..." and never did respond again. There were two or three more minutes I stood there feeling VERY awkward and wondering if I should pester the stylist with my question again. As she walked away again I assumed they must be too busy for walk-ins at the time but having my question promptly acknowledged in some way would have been helpful and saved me a bit of time this morning.
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November 2023 by Joann Secor
Great beauticians if you know what you want! Very impressed with them even if my stylist is off on maternity leave. I'm getting old so I forgot the gals name who did my highlights and haircut. She was Awesome! Its always a win win here. You just have to communicate with them. 20 years never had an issue!
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October 2023 by Chouko Yoshiro
I used to love Jc Penny. Afterall, they were the first ones to listen to me and do the “weird hairstyle” no one else would. But after this latest experience, I had my worse ever haircut. It seemed okay at first but then some parts were curled, other straight, and there were three different lengths. I ended up needing to spend $20 for another stylist to fix me as this salon was an hour and a half away from me. Even the stylist who fixed it was ranting on how it should have been done.Services: Perms
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October 2023 by Claire Ramey
They're hit or miss sometimes the stylist is spot on and others you need a touch up.
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September 2023 by Kayla Blackburn
Somehow always get someone new and they do a bad job. Would be great if a senior stylist could check their work before sending clients out into the world with bad haircuts
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August 2023 by Hales
Love paying over a hundred dollars only to get something I could of done at home for $12. I asked for a touch up. To have my money pieces and face framing pieces that were already blonde to be moved up and touched up.. and for my all over color just to be darker. Left with my money pieces orange and brassy and some other pieces overtoned and purpley. And she dyed my face framing blonde pieces back to dark brown. (Not what I wanted) and Not only did she get done and decide that looked good and sent me on my way. There was no care taken to my hair at all. She used no styling product and didn't offer to style it before I left or anything. It felt like she was in a hurry and just wanted me out. I have gone here for many years. Anyone else I have gone to here has done awesome and really took the time to care about my hair. I went home and re bleached it and toned it myself.
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August 2023 by Rita VerBryck
Went for wash & conditioner waited 30 minutes & the beautician still we working on the same customer. My appointment was for 1pm & at 1:30 pm the beautician still with the same customer told the associate tire of waiting & walk out. ??
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March 2023 by Ashlee Fieleke
My sister and I went to get our hair cut and colored and to say we walked out very please would be such an understatement. Amanda did absolutely amazing! She did not make us feel like a bother. She was patient and very kind. There was zero awkward silences! It took 6 hours for both of us and she did excellent with absolutely everything. Our self-care day was so relaxing! We will both definitely be back soon! Absolutely loved everything about our service!Services: Balayage
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December 2022 by jdoldfather
Ashley and Karace are both great, they have done different styled cuts for my family and they turned out great!! Service has always been pleasant!Services: Shampoo & conditioning
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November 2022 by Angela Fisher
If I could only give a ZERO STAR! This business allows corporate attacks on smaller business they feel are a threat. I was appalled that the management allowed an incident with one of their stylists where she harassed and terrorized another hair salon within the mall. I was witness to this attack. It absolutely felt like a staged attack from JCPenny Salon my perspective. JCPenny, you should be ashamed! I hope the proper charges are filed against you!
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August 2022 by Britanny Crabtree
Took my 5 year old to get his hair cut. Gracie did wonderfully! He was squirming all over the place, I tried all the bribes to get him to sit still but Gracie handled him so well and was so patient! His hair looks better than ever and we will be going back to her regularly. We highly recommend Gracie (she does fantastic with adults too)! Thank you Miss Grace!Service: Haircut
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January 2022 by Doni Wilcher
Will not be going back
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December 2021 by Diana Davis
Moneica is the best hair stylist! She always does an amazing job!
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December 2021 by Cyn Henry
My stylist was Heather Cunnngham. I received a silk press on 4c/4a/4b coils. I’m very pleased with the results. I also chopped off 4 inches of dead ends. I have collar bone length hair again but at least it’s healthy. I am sure it looks better too, the hair is bouncy, light, shiny with a beautiful scent! Love it!
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November 2021 by Janet Hoffman
Taylor is sweet, overly helpful & talented. My hair looks awesome!!
