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February 2024 by Bobby Ray Pendleton
Best tax preparation in Lafayette Indiana.
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February 2024 by William Pinnick
Great service, great people.
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May 2023 by Tom Dis (teddyonfire2)
I brought a tax notice to them at a set appointment, and was met with an older secretary lady who answered my questions with plenty of apathy and buck-passing. Told ME to go call the IRS and ask them what to do about it. “Offered” the tax services with plenty of “starts at $100+ and just goes up from there depending what we have to do” but really in a tone that said “do ya REALLY want to make me do something during this workday?” I’m not even sure she was the tax professional I was told I’d be meeting with. After calling H&R Block customer service and being rerouted to the Frankfort location, I was met with EXCELLENT service and prompt reassurance that the state road tax office sends lots of dissatisfied customers to the awesome Frankfort office. Might just be the older front desk lady, I’m not sure, but it was a bad time till I got thru to the Frankfort place. DO NOT go here
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March 2023 by Micheal Mobley
Great friendly place to get your taxes done quick and not very costly for the protection offered to do your taxes
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February 2023 by Daniel Walter
Very professional and friendly. Take time to work with you. Whole staff and tax experts are great.Nice to walk in to a smile and leave with one.
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July 2022 by Crocodile Whispers
Was in contact with a representative. She asked for my information required for my filing. I sent 6 emails over 4 days and got no response. Uhhh guess you don’t want my business lol
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June 2022 by Chris Boz
It was really easy, and I'll be going through h&r block next time
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April 2022 by Belle/Jake Churchill
Horrendous experience. Melinda hardly said anything to my spouse and I the entire time. We had to ask halfway through our appointment what her name was because she was so short and disinterested to even introduce herself or ask our names. Almost every question we asked was answered with “I don’t know” To make the experience even more laughable - as we said thank you for your time and gathered our tax documents, she had already turned her back to us hardly even saying goodbye, which rubbed us the wrong way. We left the appointment more confused than when we arrived and made no progress until we spoke to a different tax expert in town that actually took the time to ask questions about us and find a solution. Makes it hard to believe that they charge anything for service like that. Being kind, professional and even just pretending like you care does not take much effort. I’m sure there are other tax experts at this location that are wonderful and helpful, but our experience was so bad that I felt a review was warranted to save the time of others possibly working with Melinda.
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April 2022 by Kevin Bresee
I will not be going back to any hr block office here in lafayette indiana today is April 7th 2022 I got a letter in the mail from the irs today and I don't understand what it's saying I took it in to the Manger she said she would call me back she never did and I just got off from the phone to a very very very rude lady that pick up the phone she said you just called a little bit ago I was like what ever don't get your taxes done at any hr block office in lafayette indiana if they make a mistake they will not stand behind you they will rob you every way they can and that's the honest truth shut these offices down now not happy at all. I expect to here something asap by Friday April 8th at the afternoon hours thanks
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March 2022 by Drew Good
Very rude an careless they type anything down to get you out fast then you will be on a two month wait due to they’re mistakes!!!!!!! Take your tax form elsewhere thank me later
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March 2022 by Reverend Sevensixsix
Carol was very friendly and helpful, got us twice the refund we were expecting.
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March 2022 by Janice Mccallie
She made sure I didnt have any questions. Everything was explained clearly
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February 2022 by Bill Hawkins
I have always received top notch service with Teresa. She has a good knowledge of her job and is always curious and thorough of what she is doing.
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February 2022 by Amanda Reed
Outrageous rates and fees, not to mention the people are rude and condescending. im not a Karen or anything but i will never go here again due to the incompetent employees and feeling robbed after leaving. they kept my refund AND my paperwork until after i paid their $300 tax preparer fee.
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February 2022 by brian evans
Theresa was wonderful she got you guys the 5 star.
