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November 2023 by Joyce Reeder
The guaranteed transmission team checked my transmission out and did some small engine repairs. They kept me up-to-date daily on where they were at and what the price was going to cost. I would recommend guaranty transmission to anyone in the Lafayette area. Truck is running great!! a big thanks to Clint and the guaranteed transmission team!Services: Transmission
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November 2023 by David Riley
All the guys were very helpful. I went in thinking I had a $3500 problem with my car. They did a thorough inspection and found the real issue that cost a fraction of the dealer’s diagnosis. I’ll be taking my vehicles to Guarantee Auto from now on.Service: Engine repair
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November 2023 by Leah Kline
These guys are awesome! Told them I needed my oil leak fixed before I go back to college and they got it done in just a couple hours! The front desk was super nice and accommodating too and gave me updates about my car the whole time I was in the waiting room!
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November 2023 by Van Brunt - Cell
I found all of the staff at Guaranteed Auto pleasant and helpful. However, Matt went above and beyond what was required to help me with replacing the transmission on my car. I picked the car up about a week ago and, so far, it would be hard to know that anything was ever wrong with it. It runs and operated beautifully. I really appreciate it.Services: Transmission
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October 2023 by Mary Blue
From the first guy who answered the phone to set-up an appointment to me picking-up my car it was a remarkable experience! Employees at the phones and front desk were so calm and reassuring they would let me know what the problem was and they would have a solution. They were so refreshing in a world that is in such a rush to get you off the phone! These guys should lead a training session for other front line employees in the company! I will pass the good word around the area! Very Zen!Service: Transmission
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October 2023 by Vada Jackson
I took my car to Guaranteed, because I was concerned about my steering. They diagnosed the problem and ordered the part. When I came for my second visit, they discovered the part they ordered was not the one I needed after all. They explained to me what the problem was, that it was not a safety issue, and that it would be very expensive. The repair was not necessarily needed at this time. They noted that I needed a cabin filter, which was the repair they did for me. I can return and have them do the new repair when I am ready. I appreciated their honesty and the explanation they gave me regarding the new repair. I found Guaranteed to be a professional and honest repair shop. I will use them for my future car needs.Service: Air & cabin filter replacement
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October 2023 by Connolly Gick
Took my jeep in about a year ago with transmission issues and these guys did an amazing job rebuilding it. Recently the transmission started acting up again and they took it in, diagnosed it, ordered the part, and fixed it completely under the parts warranty. I nearly cried when they told me there was no charge, and then again when I saw how much it would have been because I don’t have much more money to put into this car after last year’s transmission. Don’t know what I would’ve done without these guys. Now it’s shifting and running smoother than ever! They’re always so kind and informative and get the job done right, real stand up people!Service: Transmission
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October 2023 by Levi M
Took my mustang in to them to do the rear gears and everything came out amazing. Everyone was very nice and informative too. They found additional issues underneath and suggested to get them fixed but didn’t pressure me to get them done, like other shops do to try to make a quick buck.
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October 2023 by Gary Baird
My granddaughter is going to Purdue and I needed to find a reliable shop to service her car. I had the oil changed and a starting issue looked at. I was pleased with their service and their front desk handling of the starting issue. I will definitely use this shop in the future.Services: Auto engine diagnostic
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October 2023 by Brett C.
I got a flyer in the mail for deals on service and oil changes, a synthetic blend oil change is $29.99 and full synthetic was $49.99 which is by far the lowest prices in town and it includes a inspection and tire rotation, no doubt best deal in the lafayette area, I got my oil changed and came in around 4:30 pm and the closed at 5:30 and seemed a little busy but said they would squeeze me in which i really appreciated, they come and updated me on what they saw and they have a window to the shop in the lobby so you can watch also, the gentleman at the counter were very helpful and courteous and even apologized for taking so long to finish, which wasn't any longer then anywhere else I have been, when they were finished I asked about another issue I was having with my car and the gentleman that checked me told my how to address the problem and came out to my car and showed me, they won over my business and I highly recommend this shop, they have thank you letters hanging on the bulletin board from previous customers and I could tell by the letters they were as happy or happier then I was with mine 5 stars
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September 2023 by Jeff Toombs
Took car in told them I was leaking tran fluid kept my car a day then told me 4000 to rebuild tran. I said no charged me 95$ for looking at I went down the street to another shop they changed the radiator now my car is fine be careful these shop are ripping people off. Y'all should be shame. Be careful people my car wasn't leaking it was ventingService: Transmission
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September 2023 by Cory Cook
If I can't handle myself due to time or knowledge these guys have always had my back. They have great customer service, fast and efficient, and genuinely care about you and your vehicle. I would recommend giving this company a shot next time you need help.
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August 2023 by Theresa Stone
Such a great place from the minute I walked in. Receptionist was welcoming and friendly, the technician was efficient, and no work was done without letting me know the price. I had been to 3 Autozones getting 3 different reasons as to my car continued to die. Took it here and they hooked it up and without an appointment they were able to het it fixed. Also learned we got a discount from my work which was nice. Thanks for great service and I will be back with any other issues.Service: Battery
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August 2023 by Shubham Pandey
They are very honest and kind hearted people! If there are no issues with your vehicle, they would let you know and would also give you a timeline of when you should get your vehicle checked again. They offer discounts to college students :)
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July 2023 by Stephen Workman
I got my vehicle back about a week ago after having my inner tierods replaced and an alignment done. It has never felt better. Great service at a totally reasonable price. Couldn't be happier
