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January 2024 by Michael Rich
Found an issue with my truck while pulling it in to do a oil change, they checked it out while doing the oil change and found it was in need of a repair I new there may be was a problem but forgot to ask them abiut it, they found it at no charge, I scheduled it with the service department to get it repaired. Thank you for catching a little problem before it became a large and possibly dangerous problem
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January 2024 by Bonne
Everyone was very kind I would use ford's always for my car I would recommend ford's to any one that wants to be treated with respect and kindness and I didn't have to wait a whole day to get my car back keep up the good work.
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January 2024 by Tabitha Wyant
I worked with Katie and it was a wonderful experience. She answered all my questions and concerns. She was very professional and a great communicator.
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December 2023 by Jordan H
I was having transmission issues with a used vehicle I had bought 2 months prior. Ford of Lafayette was very helpful and their communication was great. Katie went above and beyond with the information during and after the issues i was having. Along with the issues I had with the warranty company. Would definitely return to ford of Lafayette and would go to straight to Katie in the service department if you need it handled right and quickly
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December 2023 by Lee Anne Akers
I took my Mazda to be diagnosed for oil leak. They checked with Mazda, got information for me. And thanks to their diagnosis I was able to make arrangements with Mazda to have that repaired so that it would be under warranty. I truly wish they would go back to selling Mazda‘s at the dealership. The service people have all been excellent. And I appreciate their help very much.
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December 2023 by Terri Waymire
Arrived early for my scheduled appointment. Brandon got me in on time and the crew did everything possible to have me out timely. Great service, great people.
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December 2023 by Nancy Timmons
My car down on the way to an important meeting in Chicago: I was 17 miles south of Lafayette. I called Lafayette Ford and they got me right in to help me: Brandon was amazing. He got me a courtesy car to the rental car place right away so I was able get to get to my meeting. He kept in contact with me the whole week to give me an update on the car. Brandon was polite, knowledgeable and very communicative. I would recommend Lafayette Ford service any day!
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December 2023 by Rebecca Archer
Katie is so awesome and helpful! I was having a major issue with one of my tires on Monday12/11 and she was able to help get it taken care of. I ended up needing to get my other three tires replaced and she was able to get it taken care of. Thank you so much Katie!
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December 2023 by Rachel Lamb
Great service! My car runs great! They will even drop you off at work and bring your car to you so it makes scheduling easy even if you have a busy schedule!
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December 2023 by Lou Ash
Express Lane guys did a quick 1st oil change for my new Ford. I am very pleased with their work. I noticed a missing valve stem cover several days later, which could have been stolen. However Giovanni, who took great care of me with my oil change, sent me to the parts desk for a replacement, no charge. Thanks guys...you do great work and have excellent customer service. I bought my explorer in February of this year and from that experience to this it has been nothing but GREAT! Awesome dealership. LAMetzger
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December 2023 by Donald Dunham
This place is awesome! Staff was very professional and knowledgeable. Katie addressed all of my concerns and kept me updated throughout the entire service process. Would highly recommend 100%.
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December 2023 by Beau Scott
I was so impressed with my visit this past week. First, I've got to give a shoutout to Brandon for the excellent communication and customer service. This dude crushed it, and I'm so grateful for his flexibility and support. I only went in for an oil change, but realized I had some recalls on my 2022 Maverick. Brandon got the recalls scheduled, not realizing the parts weren't in at the time, and hooked me up with a loner immediately. The recalls were done the next day. Thanks for your help!
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December 2023 by Shane Mock
Brandon was awesome! We had family emergencies going on and needed a tire on my Escape replaced ASAP. Brandon jumped on it right away and made sure we were well taken care of. Thank you!
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December 2023 by Brianna Baskett
Travis was incredibly helpful with my recent tire and oil change. Really appreciate him going the extra mile to explain all the options available and find what was best for me. Thanks again!Services: Tire rotations
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December 2023 by Mark Suter
I made a phone call and got an appointment the same day. My car was serviced almost immediately and the fix was covered by my newly purchased extended warranty!