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November 2023 by PAMELA HOLLIDAY
EFFICENT, KIND AND CONSIDERATE, FAST AND KNOWLEDGEABLE,
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August 2023 by Bob S.
Started with Lafayette Bank & Trust, who was then bought by First Merchants. Been a customer since the late 90's. Had a recent situation where I suspected my First Merchants credit card had fraud on it. Trying to get a manager, an assistant, or frankly anyone who gave a hoot was disappointing, discouraging and enough to compel me to write this review. Gone are the days of decent customer service and I was treated like a number, condescendingly, too, I might add. Bye-bye First Merchants.
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May 2023 by Thurston III
New job sent me to open account for insurance. Bankers said I had to do it online. Asked if we could do the since already there, denied. This was false. Has to be done in person. Spent time and resources multiple times on their behalf. Clay apologized, that was nice. However, time and resources expenditure over-rides platitudes. The Staff was nice, though apparently uneducated on their own policies. Credit Union hasn't let me down yet though.
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January 2023 by Kacie McGill
I've always had great customer service at all of the Lafayette First Merchants Bank locations! I had an issue with my direct deposit and my paycheck so I called the downtown branch. After calling the branch twice to see if they could help me trace or locate where my check went, I was told by an individual that they were unable to help and did not attempt to reach out for further assistance. The second time I called I was reminded rudely that "like I said before, we cannot see anything on our end" by the individual who answered. It wasn't until I spoke with Wren on the third call who took the time to help me and resolve the issue within 15 minutes! I would have left a three star review due to a lack of customer service by the first individual but Wren went above and beyond to help me and I'm grateful as a customer to receive that assistance.
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December 2022 by Luke W.
Fantastic and classy downtown location, I've been with Lafayette Bank & Trust that's not First Merchants for over twenty years now. There's excellent and well trained staff here, good rates on various financial services, and competitive technologies. However the mobile app is awkward and feels unfinished, not near as smooth and zesty compared to Robinhood and CashApp which are intuitive, smartly tuned to modern use, and offering frequent updates and perks. I would like to see more ideal and compeitive options for credit cards too especially with Capital One, Chase, American Express, and Discover providing so many options and serious cash back benefits even up to 5% cash back which First Merchant's credit card cannot touch.
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October 2022 by Michael Sparger
Excellent service and people 2nd and Main. Especially Crystal and Marilyn.
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February 2022 by Cooper “Coop” Beggs
Absolutely great experience. I asked for $10 is pennies and they delivered. It was great. No hastle, the staff was wonderful and super super nice. Totally would recommend them, great service and kind faces. 10/10
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February 2022 by chris Sandler
A fantastic bank with helpful smiling faces! I had a great experience here opening a personal checking account! Highly recommend!
