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November 2023 by deborah eriksen
I had a used car inspected. Decided not to buy this one. Well worth 95.00 to know what you are buying! Service team made sure I completely understood all issues.
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November 2023 by Daniel Edwards
Just bought a beautiful corvette from Pam Strain at Defouw. I received the best service! She and the rest of the staff were very welcoming, and went above and beyond to make sure I got everything I needed. I was very happy to both get the car I wanted and support a Lafayette business. Thanks again.
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October 2023 by Chris K
Very happy with the service from Brian. Haven’t bought from a dealership in 20 years and it was a great pressure free experience. He answered the questions I asked and knew the car very well. Also went out of his way to help with delays from my bank. I’d recommend him and DeFouw to anyone else.
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October 2023 by Jessica Cooper
My Family bought a vehicle from Pam Strain. I asked her to help them because she is a kind & caring person. And that she did. She took excellent care of them. I wouldn’t send them to anyone else. Thanks Pam! You’re my girl!
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October 2023 by Mike Balser
Just purchased a vehicle from Defouw Chevrolet.Pam strain was our sales person.She was awesome to work with & answered all our questions.Shr made us feel very comfortable through the whole process.We will send friends and family back to see Pam.
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September 2023 by Marsha Walters
my equanox decided it needed to go in the shop for a while . i came to lafayette to rent a car turns out the price is crazy.. came to check out availability and price on new. really got a sticker shock but given the price of everything else lol test drive a tracker it was good loved the price , ended up with a blazer and in hind sight that was a better choice.. i have very tall grandsons..all your employees were great .. pam went above and beyond..
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September 2023 by Astrid Recinos
First of all, Sheila Passmore was amazing!! She was very helpful and kept me in the loop every step of the way. I would feel confident about recommending her to others looking to purchase a vehicle. The rest of the staff I came in contact with were nice as well. The financial person helping was very nice and pleasant. Great person to work with and explained everything I needed to know. Thanks to all for making this a great experience.
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September 2023 by Sai Sanjit Ganti
Had a good experience at this dealership as I leased a new equinox. I was helped by Pam Strain. She is great at what she does and it is evident in how she handled all the paperwork and kept me informed about the same. She was patient with me while I asked a lot of questions about the process of buying and made sure that I received every discount possible. She also had a clear idea of how long the paper work was going to take, thereby allowing me to run a few errands without having to wait at the table. Will definitely go back to them for my future car needs. The dealership also did not add any insane mark up prices for the car, which is very rare to find in the current market. Recommended!
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September 2023 by Jimmy Johnston
I've had good experience prior to my recent visit. I got home with my 2022 Chevy, put it in the garage and noticed oily hand prints on both front fenders and in the center front of the hood. Never had this issue prior.I keep my vehicles clean so this was unexpected.Jim Johnston
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September 2023 by Michael Hallmen
Bought a new vehicle from defouw yesterday and I wanted to thank Marshall for his great service. Marshall is one of the most transparent car salesmen I have ever dealt with and goes the extra mile for you. Thanks to the finance guy there Dan as well. Both executed impeccable customer service. Can’t recommend them enough!
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August 2023 by Emily Haygood
I had a great experience buying my new trailblazer. Not only was the salesman knowledgeable, but he was very personable and not pushy like many salesmen are. I absolutely despise buying cars, every aspect of it, but he made it painless and I came out happier than ever with my brand new trailblazer! If you need a car, I highly recommend going to see Marshall Crawford.
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August 2023 by Mike Clark
I had damage to my drive train. I worked with Guy in the Collision department. He did a great job of keeping me informed on the condition of my SUV where it was in the process and the work was done very well. I received the notification of completion and the detailer did an excellent job getting the SUV in showroom condition
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August 2023 by Alexis Denham
What started out as by far the worst experience I've had at a dealership (that was only saved by Brian) did allow for my issue to be resolved, but what a terrible process with Joey it was along the way.Never had I been so disrespected and treated as though my business was not wanted than when dealing with him.At one point I stepped outside to get some air, and I left my phone on the counter on a voice memo (so it would record all audio while I was out -- because, I work in dealerships, I know how most people who work in them are) and I have 11 minutes of your service advisors talking about both me and the service manager for ~half of it. Incredibly disappointed in the initial impressions, which then Brian got into the picture, and he was the only saving grace of the situation.
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July 2023 by Jonathan Byrd
I bought a truck at the end of May. All in all I would recommend giving them a shot if you are looking to purchase a vehicle. I will be honest my salesman could have been better, he just didn’t seem completely invested. What was lacking though TJ and the other managers made up for and made the sale happen pretty flawlessly and they were honest and fair. I will definitely do business with them again. I have yet to try out the service department but soon I will see how they do.
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July 2023 by Norma Gilbert
Big shout out to Brian and Brett from the Service Dept. They are very Service and satisfaction oriented. Took my beloved Chevy Cruize diesel in for a warning signal. They quickly diagnosed the problem and scheduled timely repair. They took care of us every step of the way, far exceeding my expectations. Have bought a few vehicles from Chris Harrington in the past (we affectionately call him the Wizard) because he can work magic. This recent experience with Service assures we will be back. Thanks to the DeFouw Team for always going above and beyond!