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July 2023 by steven nelson
They were very nice and courteous.
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June 2023 by Rita Macy
Always great service i. The service department !Thank you Brian K and Chad T !
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May 2023 by Margie Webb
The claim adjuster took pictures of everything. Bur in the end some of the repairs was not on claim so they didn't fix the things I came for .vi had a horrible experience cause they wanted to put in second claim when it wad already noted the first time . Horrible service and they money hungry I
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April 2023 by Brice Weyrich
Loose lug nuts. This morning I bought new tires, this afternoon stranded on the side of the road from my tire shaking with loose lug nuts.If this was a one off, it would not matter to me, but this is the 3rd time it has happened to me from DeFouw service in the past 2 years. They atleast sent someone out to torque all the lug nuts back down. There was even one on another tire that was barely threaded on.Will I go back? Most likely no. Which is a shame for a dealer that represents Chevrolet and is supposed to provide quality service.After getting home, check the torque and all are good. Upon further inspection, the rims are all nicked up from where they got reckless with a socket on an impact. If you want your vehicle properly cared for, go some place else. This has been the only place I have gone for service since I bought the truck from them 4 years ago, time to find some place new.Adding this to the DeFouw service. It posted in the dealership page.
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February 2023 by David Stair
The service is excellent. The sales personnel and parts department are professional and are good to work with. I'm repeat customer and will come back.
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February 2023 by Alexandria Reed
Took my car here and paid for a diagnostic test only to find out they didn’t even run the proper test. They told me I needed a Cadillac Converter which was 13000 only to find out I NEVER needed that I just had a fuse blown ! I called and asked them what test they ran and they’re all acting clueless ! DO NOT take your car to there ! They’re money hungry and will tell you anything to get it !!!
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January 2023 by Daniel Walter
First visit with a recall notice on my Chevy Equinox. Very professional and friendly. Ever in need of a new vehicle DeFouw will be first we visit. Appreciate also their honor to veterans. Pleasurable experience.
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November 2022 by Phillip Purdy
Thank you for help with my HHR Airbag fault.
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November 2022 by Eric B.
I took one of my vehicles to another place to get the oil changed and service inspection. The check engine light came on a day later. I called Defouw's and they were able to get my car in immediately. The other place damaged my air filter as they were inspecting it. Defouw's fixed the issue.Very happy,Eric B.
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August 2022 by Adam M
Took a 2012 Chevy truck in for airbag recall, as the airbag light was ON. Defouw replaced the passenger airbag & bracket per recall. I get the truck back, and the airbag light is STILL ON!A phone call to Defouw, spoke to Joe, revealed that there could be a million other reasons the airbag light is still on. It was suggested to bring the truck in and have the entire airbag system diagnosed, at MY EXPENSE. You would think, with a vehicle system as IMPORTANT as the airbag system, there would be a bit more concern to make sure a customers vehicle was safe to drive. I'm thankful for the airbag they replaced for free, BUT I am NOT confident that either it nor the drivers airbag will actually work in a crash. Not very happy
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July 2022 by Steve S.
Brought my vehicle to Defouw's for what was ultimately thought to be an HMI module. The part was back ordered which was not their fault. After months it finally came in and they scheduled me for service. The day before they call and said their parts man had given away the part. Asked if that meant another months long wait? The next thing I know they supposedly got another in in two days. The "repair" was made. Of course, that did not fix the problem so they decided the first "repair" didn't work they would put another in. Guess what that made it worse. I am skipping over all the I will call you by such and such that never happened. Communication was absolutely horrible. They tried to get me to pay $300 on a part covered under warranty. I asked why when they said the warranty company would only pay so much. I called them and was told they never got any specifics so couldn't have rejected. Bottom line is do not get your vehicle serviced their unless you don't mind poor customer service, being lied to, all apparently with the endorsement of the owner. Finally was told I would be happier with another dealer and that turned out to be the only good advice I got from Defouw's.
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June 2022 by Jim Marshall
Had an oil change and a tire rotation. Professional service at a reasonable price.
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June 2022 by Alfred Nesvold
They gave me a ride home when I dropped the car off so that was nice.
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May 2022 by Ron Mcilvain
I bought a new 2020 chevy trailboss from them and the service is horrible. Had the truck for 4 hours and still couldn't find the problem and wanted to charge me for it very rude and uncooperative. 2 times for the same recall. This time wanted to just start taking things apart without knowing the problem as a process of elimination this is ridiculous also wouldn't supply a loaner car or attempt to get one. I'll never buy from them again if this is how you get treated after you buy a 60k dollar truck !!!!
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March 2022 by Sarah McCarty Dalton
Pam Strain & Matt Ellis were very helpful as we bought our Chevy Traverse. Pam was very informative and easy to work with. She was very likable!!! She entertained our kids too. Thank you, Pam & Matt!