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January 2024 by Daman Weathington
Getting my vehicle repaired here was a very good experience. They worked with the car rental company and I was able to pick up and drop off my car here. They sent text updates on the process so I didn't have to keep calling in to ask about it. I picked up my vehicle cleaner than when I dropped it off. It was a nice surprise.
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December 2023 by Brian Dunham
Very personable staff. Clean and accommodating shop. Kept me up to date on the progress of the repairs. Ease of access to rental car pick up and rental right at their shop.
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November 2023 by ali broach
Impressive shop. Excellent communication skills, repairs are well done in a timely manner. The car was detailed upon pick up. I’d recommend to my friends and family. Thank you for taking such good care of my vehicle and keeping an open line of communication. Professional and friendly staff. Overall excellent experience. Thank you!
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November 2023 by James Dillsworth
So 4 or 5 times taking my car back to caliber and they still couldn’t get it right this time with damage on my left front rim, missing headlight bulb, cracked air baffle on the left side, all fender clips missing but 2 on the left side, and for some reason everything on the left hand side is pushed back to where nothing will line up correctly on the left front side. Also, a side note I’ve spent close to $700 dollars just in replacing clips, expansion nuts, and bolts on this vehicle to the OEM correct ones. There saying is if it fits it must be rightServices: Tires
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November 2023 by Brian Rose
I had a great experience working with them. They went above and beyond to get my truck finished quickly. The quality of work was great. Very professional group.Services: Painting
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October 2023 by Melody Potter
After having my car sit on a mechanics lot for 3 months, insurance towed my car to Caliber for service and I couldn’t be more pleased with the outcome. Updates every M-W-F via text kept me in the loop as far as progress. Phenomenal customer service. If you need repairs I highly recommend you go here first, instead of making the mistake of taking it somewhere else like I did.
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October 2023 by Ethan Moriarity
Had a great experience at the location in West Lafayette, IN. The team at Caliber did a great job of making my Accord look shiny and new. Eric worked with me to get an estimate and he was great! He helped me to understand what all went in to the process of fixing my bumper. Caliber Collision will be first on my list for any future needs.Service: Body & Trim
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September 2023 by Jordan Romack
I highly recommend this body shop! The staff was very professional and personable! The manager Steven made sure I had all of my questions answered and all of my needs taken into account. The work on my car was very detailed and finished in a timely manner. The price was also reasonable and fair. Very happy with the work that was done on my car!
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September 2023 by Darian Ulmer
My bumper ripped off (a lot of it) this morning when I pulled into my parking spot at work...I went here and they literally fixed it right on the spot and did not charge me. It looked ugly to me but they made it look so simple and did it so quick! Highly appreciate them and I'll be going here if I ever need any major repairs just because they were willing to help me and were super nice!Service: Body & Trim
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August 2023 by Wayne Berkesch
From the start of the "restoration" to the completion, you couldn't have asked for a greater experience. Eric, at the West Lafayette, IN office, couldn't have been more professional, knowledgable, personable, and caring to get the job done correctly. He explained everything - and wanted to make sure all my questions were answered - and during the process kept me informed through text messages. The final result was a new bumper that looks like it was always a part of the car and there was no evidence that someone had backed into my car. Thanks for a job well done. WCB
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August 2023 by Christofer Miranda
Caliber Collision is a great company. In a time that was stressful, the team made the whole process easier. Overall they were very friendly, showed professionalism, communicated effectively, and they were quick to finish. I would like to add that they went the extra mile in cleaning the interior of the vehicle, which they didn’t have to, but they did!
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August 2023 by James D.
hit a deer back on June 3 2023 insurance recommended this shop. they do very poor work do not care about quality or fixing a vehicle right. if you find yourself being told to take it to them by insurance drop that insurance immediately and do not by any means let them touch your vehicle unless it's a very small and i mean small fix that is impossible to mess up. They'll order wrong parts over look broken parts and then tell you that is how it was before the accident
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July 2023 by Mathew Raymond (TheGamingNacho)
Steven has helped me through thick and thin. From the point after my accident to a year after, he and his team are doing their best to make sure my car and myself are taken care of!
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July 2023 by hazey shipp
My car was hit by a drunk driver while it was parked in front of my house. I only got a few options in town from my insurance company and went with this one.Honestly, it was a rough start. I called Monday morning and spoke with a guy who said he would schedule the tow via Jim’s garage and get it towed in by evening and start getting an estimate done. When I arrived home from work, my car was gone so I assumed it had been towed.I have never had to do a repair though insurance but knew that it could be lengthy so I waited a couple of days before calling and checking up on the car. On Wednesday, I called and the receptionist stated that they did not have my car. Obviously, this was pretty stressful. She asked me who I had tow it to them and I stated that they are the ones that scheduled the tow. I was distraught because my car is lost and no one noticed that it wasn’t towed in for two days after they scheduled it?! The woman’s response to that was “These things happen, we schedule tows all day long and sometimes stuff can get overlooked” THIS WAS MY CAR not like a small personal item. She stated that she would call around the shops including the one sharing their name at different locations to see if it had been delivered. The employee was very short and dismissive of my not only worry but frustration that they were not tracking vehicles that they were scheduling towing for themselves and it took me calling two days afterwards for them to even notice that my car wasn’t there.They eventually found my car (hours later) as it had been delivered to a different shop. Super! But again, there was no understanding from the center or employees on why I would feel nervous, concerned or frustrated with the situation and the handling of it. Not a great start. I asked my Husband to take over communication with them because I was beyond frustrated and he did.After the initial issue, the team was communicative about the timeline and process and the car looked great at the end. It did take 3 weeks to fix and it was just the front bumper, the radiator, the windshield and a front tire. I can’t speak on it that’s a normal amount of time or not. The car was finished 4 days before estimated, and pickup was easy. There were parts that hold my roof rack to the top of my car that they had to remove to replace the windshield that weren’t fully reattached but my husband was able to use his tools and fix it to avoid it having to go back in the shop.The parts all have a year warranty, and they even cleaned my car at the end.My advice would be to immediately follow through with your tow and make sure they have your car or are aware if they don’t. Additionally, I would check over the work closely to catch little things like our roof rack in case you aren’t handy and would have to take it back in.I can’t compare it to other shops because I’ve never had to have body work done before but overall, we were satisfied with the work.
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June 2023 by Susan Geswein
Great experience with all the staff at the West Lafayette location. They had great communication and my work was done quickly. They also went the extra mile to clean out my vehicle and help me move packages from rental to my vehicle when it was done.Service: Body & Trim
