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January 2024 by Jordan Hughes
Signed up for a free week of Verizon home Internet so it slower than Xfinity
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November 2023 by Christina Day
Locked out my phone can't help me except reset..I have important paper work I can't lose in my phone.. originally set up with fingerprint..it don't matter.. still locked out
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November 2023 by Zachariah Trivett
I want to be clear in that Verizon as a whole is incompetent, not just this store. Their website was broken and kept redirecting me back and forth between two pages. I called the customer service number and just did the order with the representative, only they couldn't figure out what was wrong with their payment system so I had to use my credit card to make the purchase. All of that gets squared away and I'm told to go to this store to pick it up and they would call me when it was ready. Well that never happened I call the customer service number again only to be told to keep waiting for the call, mind you this has been several hours and it's 2 hours from the close of their business day. So I call the local office and am told everything is ready come on in. I show up and they tell me they didn't have the right color of the phone they've already sold me at this point. I tend to be pretty easy going so I say whatever just give me whatever color you do have. Then they cancel the order and tell me the order is still pending and I have to wait 24 hours to go through the whole process again from square one. I have a demanding job and that's why I was trying to get this done on the weekend. Due to everyone who was involved with this being inept I think I'll be taking my business elsewhere.
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November 2023 by Angie Randles
They are unwilling to help or problem solve. I have had more than one experience with them this way.
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September 2023 by Pendleton
Absolutely liked the sales staff Verizon.The gentleman that waited on us was young in age. He was knowledgeable, helped us save money, and gave us better service for the money paid by exploring all of the options available for what we needed. Very friendly and responsive to needs and requests.His attitude toward the company as a whole and the clients Verizon serves does Verizon justice!Perfect performance!
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September 2023 by Unk Daddy
Very poor service. I can do everything this store does online. Waiting an hour to be told they couldn't help without "Transferring TO ONE OF THEIR PRODUCTS" seems like a ploy to sell more phones. Good luck!
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July 2023 by Philip Kline
Good customer service
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July 2023 by Julie B.
Took my mother in to upgrade her phone and the service was terrible. Elijah "helped" us and wouldn't even assist her in finding and/or putting the screen protector on or put it in the new case. My mother is in her 80's and knows about some of the technologies but switching from an android to an iPhone is difficult without help. When ringing up her accessories, he took her credit card to the back of the store and was offended when I went with him when he took the card out of our sight. I would never go back
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June 2023 by Celeste Dixon
Everyone was friendly and very helpful.
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May 2023 by Margo Rainwater
Took way to long to not fix my issues
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May 2023 by Kim Castner
Not the greatest customer service
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April 2023 by Stacey Bock
Very friendly and helpful employees!
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April 2023 by Dar Kwiatkowski
What is the direct store telephone number for the Kokomo location? Thanks!
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February 2023 by Ron S.
I've been in here twice for a couple different reasons. Great people working there and they were very helpful answering my questions. Highly recommend!
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January 2023 by Christina Grimm
Went to trade on new phones, and was advised that we would be receiving the labels in the mail; however, after almost waiting a month and calling Verizon, they state that the Trade in was not placed by the store. We were also going to get an Apple Watch for which we were advised this was ordered, and it was not. very poor service.Fortunately, I had called Verizon them self instead of going to the store who was able to correct things.