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March 2024 by Jacob Dau
Look at the photos. They are liars and its very easy to disprove them. The interior was destroyed by a dog and they literally couldnt even be bothered to clean it.15k for a beat up interior 100k mile f30 335i lol (couldnt even clean the engine bay?). These guys are the definition of shady. Your prices are a joke and i feel for anyone who buys a car from you. There are much better indy dealers in the area that actually price their cars fairly. I wouldnt shop here.
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March 2024 by None Ur business
My boyfriend went and test drive a Jeep. They had to start building the paperwork out. And when he went to go pick it up and do the final paperwork they had loaned it out to someone else. He had test over it again and he had informed them there was a radiator smell. They guaranteed him they were going to fix it. While we were only able to drive it for one week. In Long behold radiator fluid was leaking. And they will not fix it. I do not recommend you or anyone going and purchasing a car from this company. I will never go back there.
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March 2024 by CJ Clingler
Probably the best car buying experience I've ever had. We found a great car for a great price, and Michael made the buying process so easy!
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March 2024 by KJ Jones
We were working with Michael. My husband and I have had some hard life hit us in the past 5 years. We are still in a CH 13 and need a small get around vehicle. My husband and I sat with Michael on Jan 27, 2024 and started the search for a car that may suit us and a lender that may help.Not only was there a HUGE disappointment in communication and just general Human interaction. We would ask questions and get very vague or avoidance answers.On top of this, we applied for a vehicle on a Saturday. Now, understandably, most banks were closed. Michael told us he would be in contact on Monday after 10 am. He had my cell, husband's cell, and my email. I received NOTHING on Monday, Tuesday, and I called in Wednesday to ask about the status.He talked as if he had no idea what he was seeing on his screen. He "thinks" we need money down. He "thinks" I may need a different cosigner.But did NOT say approved or declined. He did NOT tell me what rate or bank or ANYTHING they are trying to run my credit for.I asked, "How much down do they want for a 9k vehicle?" And he had no idea. He said, "Maybe a few thousand."Now. I have been in customer service over half my life. I get that clients can be a pain and such. But neither I nor my husband have been anything but pleasant. All we want to know is YES or NO.And we are thrown around the bush, no communication, and when I requested that I would like what the bank would like down, he finally agreed to "check for me."I am so disappointed. This could turn lives around, and he just flippantly ignores his own prompt for a simple phone call or email to explain or discuss options.And here we are. 1 week later with no contact from Michael.I and my family are extremely disappointed. It's sick how you're treated for being forced to start life over. Yea these people don't know why we had to file. But it shouldn't matter. If you WANT to know it was due to hospital bills from the death of a child.Which is entirely no ones business. But as Trent auto and a few other dealerships have proven. They don't care about people. They care about numbers.I don't appreciate being treated like I have a plague over a situation I had 0 control over.I hope to find a dealership with enough human compassion to work with. If that is even a possibility at this point.Edit: To the answer from Trent. I work at a bank. I know about things taking a while, I know YOU dont make interest rates, thats common sense. I understand that the exact answers may not be immediately possible. But not contacting at ALL for days is bad business. I know you wanted to make your reply sound like I don't understand lending. But I do. And if there was no new information, call the person when you told them you would, and let them know you're waiting. It's simply common courtesy. That's all we ask for. Not to move mountains. Simple communication is all. And guessing information is unprofessional in any profession.Thanks for the reply.
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February 2024 by Elizabeth Wilson
Best car sales in Kokomo! LJ is the man to go see!
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January 2024 by Raymond Everling
Didn't act like he was interested in selling me a car.
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January 2024 by Chris Ridgeway
Saw a truck I wanted. LJ worked quickly and was able to get me what I wanted for the price and dealing that I wanted. Excellent service and a great place to buy a truck. Awesome all around.
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December 2023 by Chris Young
Friendly, helpful, not pushy relaxed enjoyment. Ask for Clayton he was amazing, my guy let me take the vehicle for a test ride alone, doesn’t try to upswell you or push you into something you don’t want but he will work like heck to get you financed, buddy put in overtime to get the deal done. I appreciate you Clayton, and Trent auto! Thanks for the pleasant experience!
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October 2023 by Roxann L.
Worst place to ever get a car.. with in first week of me driving it the light came on I till my car back over six times for it and overheating to July I finally got tired of overheating not being fixed and continuely taking it in . I mean if u can't fix it with in So many times then I think there is a problem with the people looking at it.i took it to another shop couple months later and they found it within thirty mins now I have to wait for.over a month for the part. I even had the mechanic tell me about one there other vehicles that check light go off soon. That right there told me they did enough to make it go off then sell it. They just want cars off there lot and then look like they trying to fix it and then your stuck with broke down vehicle that don't work right and still paying high payment. Won't encourage anyone to go here!!!
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September 2023 by Alex Buckalew
I came by to look at a vehicle last week. I was on site for about 15minutes before a short guy with muscles finally came out and approached me and my grandpa. He seemed very rude, and didn’t really feel like he wanted to talk to us. We both asked questions and he gave very short and not so thoughtful answers. He had an attitude, almost like he finally had to do his job and he didn’t want to. Was looking forward to supporting a local business but I took my business and my money elsewhere.
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August 2023 by LaBrea Ellis
Trent Family Auto was highly accommodating as a first time buyer. I was assisted by LJ who was absolutely great providing help and guidance on my choice of my first vehicle! I absolutely love my Jeep Renegade!! Thank you LJ!
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July 2023 by Lindsey Henry
Definitely recommend going to Trent Family Auto! We needed a new vehicle but we’re always rushed for time. LJ was awesome and got us in and out so quickly! He had everything prepared and once we returned from the test drive, he went through the paperwork, and we were out the door! We will definitely be back for our next vehicle!
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July 2023 by aubrey weatherly
I purchased a 2015 Kia Optima from Trent Family Auto and the whole experience was amazing. My salesman LJ kept in contact with me through the whole process and made it as easy as can be. I highly recommend Trent Family Auto to anyone looking to buy a used vehicle.
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June 2023 by Lora Bamm
i just got a 2013 chevy equinox, and when i test drove it the first time it was loud and i mentioned that, i came in today to test drive it again and they looked at it and got it fixed and no more noise!! this is also my first car and im young and they worked well finding the right vehicle for me
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May 2023 by Teralyn HD
Bought my Jeep here.Great service!!