December 2023 by Steve A
I really can't pin-it to ONE reason, more like multiple. For starters, when I phoned you 800 # approx 6 PM as I had gotten my mail earlier in the day and it was supposed to be coming sure post...well it didn't...it was coming UPS "all the way" not handed-off from UPS to USPS. Well your rep said "No, UPS was delivering it, etc., and she guaranteed it would be here by 9 PM...it wasn't...Then, when I did get it next day (too late) and returned it, ABSOLUTE CORPORATE STUPIDITY!!! I KNEW what was in the box from Target with the Target shipping tape sealing the box, KNEW I was going to return it now (due to late dlvy), so I didn't even open it.OK, I get to store, I realize they needed to unseal & open the shipping box to scan barcode on item for return, but THEN, they unsealed & opened the item itself, an Amazon Echo Show 8 (there's a seal on all Amazon Echo devices)...rather than take it and be able to put it on shelf and sell as brand new, which it was (remember, I hadn't even opened the still sealed shipping box, much less unsealed or opened the item box), they unseal it, take it out, etc...WHAT A TOTAL WASTE...A $130 item, BRAND NEW, STILL <was> in SEALED box...TOTAL CORPORATE WASTE...NO RESPECT for our environment, our FINITE RESOURCES!!!This was my first order from Target in prolly 3 years (due to previous screw-ups, late deliveries, lies to by customer service, etc. etc. etc.), and will be my last...Additionally, prior to this, when the item was NOT delivered Thursday (as scheduled), by then you had gotten more in at the store, so I ordered for pickup...well it was less than two hours until closing, so it scheduled it for next morning...but wanting the item, I went ahead and ordered...Then, I called store, spoke w/Sarah in Electronics, yes, she had them in-stock, held one for me, I ran to store THAT EVENING, picked it up, but of course the Customer Service counter lady (who was very cordial tho, nothing against her, she was just following you stupid, idiotic, policy) could not just scan that one and complete the "online order," show it as "picked-up" and then let me pick it up/take it...NOPE, too simple...I had to cancel the online order, then pay (again) for the one I was picking up...that insured you can hold on to <customer's> money a few a few days longer while the return credit processes!One other side note, one other thing I learned thru this...As I was putting the online order in (on the web on my desk computer at home), I discovered that I couldn't schedule it for curbside, rather I had to wait until I got the "Order Ready" e-mail, the switch it to Curbside IN THE APP!!! That is absolute BS...So much for Customer Convenience...any other place I order online (e.g. Best Buy, Kohls, Krogers, Rural King, etc.) I can choose curbside right when I put the order in ONLINE (NO app required to "switch it" later). Well I went ahead and installed the app in anticipation of needing it the following morning...didn't need it after all (as you've seen now), but I've also now DELETED the app from my phone...Target really needs to get with it!!!DONE WITH TARGET...Will ONLY shop them as a last resort, if I can't find a particular item elsewhere. Thank God for Amazon (and you companies wonder why we shop Amazon)...not only <typically, tho not always> lower prices, but FREE NEXT DAY delivery...took Target 4 days to get the item here (after they said 3)...Done!!!
