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March 2024 by Swaybody Fitness Pilates and Dance With Norma Perez
Poor service, disorganize, poor communications, employees aren’t competent and manager same. The Company allows this, let’s say they don’t care. Do not order online!
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September 2023 by Monica Jenkins
I placed an online order for 2 pairs and it took over a week to get which is fine....but they sent the wrong shoes both pairs were completely not what I ordered and they weren't the size I ordered either. Also the shoes have already been returned once because they didnt have stuffing in them and the shoe laces were tied.There is no packing receipt of any kind. I am gonna attempt to exchange in store. We'll see how that goes.
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August 2023 by Brooklin walker
The store was so clean! I love the buy one get one deal! I recommend to sign up with their loyalty program!! It’s a game changer!! The sales associates were very nice! And their clearance has so many good deals as well!!
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August 2023 by Andrea. Bateman
Associate was very rudeWent to return some shoes that I bought online I placed them on the counter told the girl they didn’t fit her response was “what do you want me to do about it” so I told her I need to exchange them her reply “so why haven’t you picked the new pair yet” so as I walked off to do so she yells and hurry we close in 15 minutes.Then upon finding the other pair she was nasty because I didn’t have a paper receipt I had an email as they were purchased online.If I didn’t use store credit to purchase shoes in the first place I would have just got money back and went somewhere else now that all my store credit is used I won’t be returning..
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May 2023 by sydney renshaw
Well, I will definitely not be coming back. If you attempt to return something WITH a receipt and the shoes have not been worn you won’t get your money back. The policy with receipt and unworn shoes is a full refund in the way it was purchased. The front desk was not reliable . Corporate came more in handy than the front desk. The manager also didn’t know their own policy even though it’s on the bottom of their receipt.I will not be returning to this store .
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March 2023 by Andrew Smith
I came in there and they was super busy but I still got the right shoe that I wanted and it was all thanks to Olivia. She did an amazing job making sure she got the line gone quick and made sure that everything I needed I had. Made it fun and easy I will definitely be back soon to get some more shoes! I appreciate the great customer service from Miranda as well she helped me to find my shoes! Overall great experience 10/10 would recommend
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December 2022 by Nikkita Jewell-Brabbs
Lots of selection, good prices, store is clean and staff are friendly
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September 2022 by Mary Jackson
My husband and I went there and found us some really nice comfortable Addis and Puma, tennis shoes and got a really good discount..
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March 2022 by Mary Farmer
My husband and I went there and found us some really nice comfortable Addis and Puma, tennis shoes and got a really good discount..
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December 2021 by Tulcey Dennis
Bought 2 pairs of shoes for less than a 100 bucks. Great selections, nice people too
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September 2021 by Jesse Roberts
Rack Room Shoes needs to carry more size 5 women's shoes in size 4 girls shoes in all
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May 2021 by Dawn Hair
Great selection, reasonably priced but store was unorganized and staff didn't seem interested in helping.
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October 2020 by Ty McInturff
Walked in and asked specifically about their BOGO. The associate explained they didn't have enough tags but to pick out second pair that ended in 5. After half hour and very little to choose from went up to pay and all of a sudden the price changed and there was litterally no other shoes that qualified. Evidently I had to pick ones that had the tag ... Yet they didn't have any tags. Manager there says sorry the associate explained incorrectly. Manager offered no way to fix the issue. Such poor poor poor service. I walked out. Will spend my money elsewhere and never return.
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October 2020 by Mia mcinturff
Not good. Bad service. The people there told us that we could get a certian deal, but then when we got to the register, said that it wasn't valid. Don't stan sis
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August 2020 by Mark Beatty
Plenty on staff to be helpful. Must wear mask. Buy one get one half off sale right now. Bought pair of sketchers and a pair of nike for 120 ish. They have large selection.
