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June 2024 by Jason Thompson
Tried calling the Pharmacy three times because the app would not refill a prescription that I always do through the app. Was hung on twice immediately just picked up the phone and put it back down. 3rd time calling I asked the person immediately please don't hang up and he called me a liar saying no one hung up on me. He said his name was Nedar. We proceeded to try to refill two prescriptions and he again calling me a lair saying i have never been able to refill that prescription through the app or even by calling in and i have to contact my doctor. When I pointed out i have in fact done this for 6 months on the app, never had to call my doctor and I don't apricate being called a lair and would like to speak to someone else starts screaming at me he is the head pharmacist and he not let me speak and every time i tried he would just yell over me. Needless to say I will be moving my prescriptions to a different company moving forward.
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February 2024 by Teresa Piker - Dando
Went to minute clinic, bc My regular Dr was unable to see me.
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February 2024 by Chloe Redman
Never going back here after how awfully I was treated a few months ago. On top of how abhorrent the pharmacy staff were over the phone while I was just trying to find out where to have my prescription sent, I was sent over from another CVS to get vaccinations they didn’t have in stock and it was as if I had ruined the tech’s entire day. I wasn’t told what vaccines were out of stock, I was just told to go to this one. When I was asked, I said so. “I don’t know, I was told to come here for the few I scheduled.” She had the gall to reply, “WELL, do you know your BIRTHDAY?”
As if I were the sole cause for every inconvenience in her life.
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February 2024 by Lynda C
For financial reasons I decided to transfer my prescriptions to another pharmacy. The pharmacist at this CVS store. Refused to comply. To summarize, it took numerous calls to managers, corporate and doctors to get the situation remedied……10 days later. 10 days without necessary medications. 10 days of intense debilitating pain. Because a pharmacist did not want to be “inconvenienced” by having to restock medication. Side note: absolutely ZERO follow up from three calls to corporate.
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January 2024 by Art Vandelay
The whole CVS company sucks. It gets one star. However, I think the employees at this location work hard and try to do their best to help the community. So, I'll give it 4 stars. Now, if your app shows that a successful prescription transfer worked, then, six hours later, I get an email that says there's a debacle and tells me to call the local pharmacy and provides the phone number and I call... don't tell me "you don't know nuthin" and to call the number on the email. That's your number! Then, don't blame it on another pharmacy that had absolutely nothing to do with the 100% all CVS app feature. It is your company that can't get it right! After deflecting all the blame, you could've tried asking what I needed to transfer while you had me on the phone. But instead, you wanted me off that phone immediately. I would hate to work for your company and get the customer flack from the app and website debacles. But, I would at least take the extra time and patience to help when though I'm tired of it all.
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January 2024 by Pam Barr
I understand that we are short on pharmacists, but for the pharmacist who work at CVS, please at least attempt to be helpful and polite. If you are that miserable, get out of retail.
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November 2023 by EllenJ .A
Most helpful
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November 2023 by Laura Timmons
They treat customers horribly and hang up on them and blame it on the phone system. Pharmacy techs and pharmacist have both tried to "pass the buck" of not getting medicines refilled properly and on time onto my son's Dr , the insurance company, and myself when they clearly made the mistakes and just didn't want to fix the problem until they were confronted about it then magically able to bypass it with one click of a button but just didn't feel like it basically. Don't go here if you have a choice, we don't unfortunately.
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November 2023 by Austin Carter
Picking up prescriptions and pandora was very rude. There is no reason to talk to people that way.
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September 2023 by Lewis Hall
I went to CVS in Kokomo on west Sycamore and they gave me great service. They were kind and gave me excellent attention. My customer experience is always excellent at CVS.
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August 2023 by Sherry Gonzalez
Don’t buy Covid test at this CVS. The tubes with the fluid are almost empty. Not enough to test with . They will not refund your money for Covid test. Very rude people.
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August 2023 by JULIE CANADY
My sister who is a severe Diabetic had surgery today at Park View Hospital in Fort Wayne. She has had a rough year and has had two other surgeries this year. The surgeon at Parkview wanted us to call our CVS West Sycamore Pharmacy due to a nation wide shortage of her post surgery pain meds. I called and the Pharmacist was very rude, yelled at me when I couldn’t spit the dosage numbers out fast enough as the surgical recovery nurse gave me the information. He continued to speak fast and yell over me. I asked him to please slow down as he was intimidating me. He continued to yell at me and when I politely asked his name he slammed the phone down on me. I never found out if they had the medication or not. My sister’s Doctor ended up calling it in to Park View’s pharmacy. This evening I went to the pharmacy to speak with someone about the ridiculous customer service. The pharmacy tech told me I would need to speak with Nader (not sure if I spelled that correctly) who was the pharmacy manager. I recognized his voice instantly and said, “Oh, you are the man who yelled at me and hung up on me today”. I left the pharmacy promptly called the West Sycamore store manager who was at least concerned if we received the medication. I told him that was the least of our concerns, the customer service was beyond rude and absolutely unacceptable. He said he would address it with this employee. I also called the CVS complaint line and they documented my treatment and said it would be forwarded on to their district lead. If you have experienced this very rude pharmacist and have never spoken up I would suggest you do. My biggest concern is he will mistreat a very vulnerable population such as the elderly. I know customer service is hard and there is a shortage of employees but something needs to be done about this pharmacist.
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August 2023 by Tricia Elliott
Had to call in and the pharmacist was the absolute rudest person I have ever spoken with! Glad I don’t have to deal with this pharmacy on a regular basis.
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July 2023 by Vickiedave Wash
Pick up a prescription.
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June 2023 by Troy Henry
They do the best they can the customer just not patient with them
