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July 2024 by RaeAnna Leever
Do NOT buy a car here. My granddaughter got a VW here and it has been in the shop 3 times with an oil leak that cannot be fixed.
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July 2024 by Alex Porter
Said maybe a total of 15 words to me. I was wanting to trade in my car and he before a second person got to look at my car he said no and held the door open for me to leave after saying I would be buried in that car. Unprofessional and rude.
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May 2024 by Mike Ole
I would not recommend service there....they diagnosed my car as being a shutter assembly..I paid them 1oo dollers ..I replaced it myself because there cost was astronomical ...after I installed new unit check engine light stayed on....I asked them to take it out ..they said my cost would be another $100.... obviously they were mad I did work myself..they said my machine cost 25,000 thousand dollars
I guess they wanted me to pay for that too.....
Bad customer service in my book
I only asked them to diagnose...
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May 2024 by Socratic Method
On March 23rd of 2023 my family purchased a 2012 Chevy Traverse with 115,000 miles from Adams Auto Group in Kokomo, IN. According to our research, the main concern with this model was ensuring the timing chain was replaced at around 70,000-120,000 miles. The vehicle advertised, “BRAND NEW TIMING CHAIN!”. We took every bit of money we had, $4,562 and took out a $4,000 loan from a 3rd party to pay a total of $8,562. On July 8th of 23, the vehicle lost all power (reduced power mode) then died. We had it towed to Adams to see what the issue was. Their service department declared it was the timing chain that broke and caused engine damage. They did not charge us and after a couple weeks they said they had “fixed” the bent valves and damage caused by the timing chain, and replaced the timing chain. We received the vehicle back and it had no, “check engine”, light on and ran. We discovered the vehicle was leaking about half a quart of oil every other day, but could not find a leak anywhere. I took the vehicle into Adams again to see if they could fix it. They said they were sure they found the issue and needed to drill some kind of hole in a part of the engine to fix it. They charged us $300 for the service. Whatever they did, it didn't fix the issue and still was losing oil somewhere. We religiously made sure to check and add oil accordingly every time before driving the vehicle. On about March 18th, the vehicle lost all power,(reduced power mode) and died the exact same way it did when the, “BRAND NEW!”, timing chain broke the first time. A week after towing the vehicle to Adams, they said the vehicle needed a new engine and was, “locked up.” They said they found an engine with 105,000 miles on it for $2,000 and they would charge $3,000 for the labor to fix the vehicle. I still owe over $3,000 on the loan. I can not afford that and asked what they could do for me to trade it for something else. They offered to put only, $1,000 towards another purchase. I could not afford any of those options and opted to just have it towed home. On top of everything else, they refused to release my vehicle until I paid a $103 “Diagnostic fee”. I asked for a print out of the diagnostic they ran and they were unable to produce it and admitted they didn't do anything but find out the engine wouldn't start. After doing more research, vehicles that have a timing chain break usually need a new engine because the damage done to the valves and other components can never be completely fixed and will eventually cause the engine to lock up from friction. This entire situation arose from either selling a faulty timing chain in the first place or some service error upon installing the timing chain. Please, Beware of this car lot and spending your hard earned money here.
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April 2024 by Ccrok Gaming
I Wish i read the reviews before buying there if i could give a lower star i would as well as some have said bought a vehicle there and go to sell it and turns out it has a dirty background and now im stuck with it im going to consult with a lawyer bc i asked for the car fax when buying it and they stated they use a different program bc car fax is to expensive go back they didn't offer to help me in any form of way i hope they go out of business for treating people like this
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November 2023 by Mike Moran
My wife is in a power chair. We have a BraunAbility modified van that has a docking station to lock her in position. The dash button to automatically release her hasn’t been working. Adams Motor Group does repairs. The technician spent 30 minutes trouble shooting and determined it was a solenoid. The Docking company saysAdams Motor Group isn’t licensed to repair and won’t allow them to ‘join’. But there was no charge for troubleshooting. Thanks Adams Motors.
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November 2023 by Cindy Heron
Very rude to my 85 yr old father . Shame on you
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September 2023 by Dave Taylor
Great place to buy a vehicle!!!!
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August 2023 by Sevenz
Would recommend lower stars if I could. Owner lied to my face and said he deals in only honesty. Sold me a truck with an engine full of scrap metal with very little life left in it. Told me it was my problem and proceeded to tell me to get an attorney. Would not recommend buying from this VERY shady dealer.
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May 2023 by Tonya Winchester
Our Sales Consultant, Aaron Adams, was very kind and helpful. He was not pushy like some of the other used car dealerships we visited. Our Town& Country was totaled in a car wreck previously that week and we found it's replacement with Adams Auto Group!! The purchasing process went very smoothly. Very professional & polite staff. We even visited their service department, for a small tour, ( to which I was very familiar with from my prior work history) very clean service department.Thank You Aaron for the wonderful service.
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May 2023 by Skeledon Bushcraft and Survival
I was referred to Adam's Auto by a friend that had an excellent experience with them. The moment I contacted them one of the sales team associates (Barbie Moore) responded and got to work on getting me in a vehicle. She was very polite and professional and did an awesome job! I will definitely go back! I was extremely happy through the entire process and I loved the experience and my new truck. I highly recommend Adam's Auto LLC to anyone looking to get a dependable vehicle and improve their credit in the process.
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April 2023 by Russell Ricks
Good used cars at fair prices. They've been in business for many years. That's because they treat people right. I would recommend them. I have bought several cars from them over the years and will always look there first.
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April 2023 by Amanda Rayls
I went in to get some work done..was told I had to make an appointment..made one as I was standing there talking and telling them all the problems I was having since they last checked it..I got it in and they only worked on one of the problems that wasn’t even the main reason it was going in..to me they just don’t want to do their work and they don’t have good communication at all..now they are saying they can’t get my car in till the end of the month..don’t have me dropping my car off on a set date in your computer system and then not finish everything that was suppose to get fixed..and come up with all these excuses to why u can’t finish the job when I had an appt with you!! Read the notes in the computer system that your secretary made notes on!!!!!!
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March 2023 by H Brinker
Make sure you check around on pricing before you get anything done here. I guess like anyplace else you have to keep them honest. They way overcharged me on a new battery. Later I found out it should have cost me a great deal less money.
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December 2022 by Denise Name
I want to tell of the pure professionalism of Adam's Auto Group. 1st had and issue with the payment thought it was due to holiday. But he was patient and kind. Then the check engine light came on they fixed my car. Aaron is a professional and his pops is a hoot. I can not thank you enough for helping us into our 2 Chevy Cruzes. We will continue to do business with this company
