“We had an appointment today to get our passports. We were early so we sat and listened as Stacy at the desk worked through the line. The last older lady gave her a card to send without an address. Stacy questioned her and it was out of State. She looked up the address and the lady wrote it down. I think this was normal transaction. The older lady thanked her and walked out. I was shocked with this kind of service. Stacy talked us through the passport process because we’ve never had one before. You have a Jem in that one!”
“We had an appointment today to get our passports. We were early so we sat and listened as Stacy at the desk worked through the line. The last older lady gave her a card to send without an address. Stacy questioned her and it was out of State. She looked up the address and the lady wrote it down. I think this was normal transaction. The older lady thanked her and walked out. I was shocked with this kind of service. Stacy talked us through the passport process because we’ve never had one before. You have a Jem in that one!”