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March 2024 by Rob Rohena
While Kelly comes across as difficult on the phone with her 10,000 questions, she is simply making sure the customer is ordering the right thing. She asked a ton of questions, which is what providing service requires. I see a few reviews on here, which made me question them. Yet, as a business owner of several companies, I know sometimes reviews are one sided. We have yet to experience Hicks Gas propane services and installation, but, from an admin standpoint, we are well pleased so far. Thank you, Kelly.
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January 2024 by Joe Westerman
Angela is amazing, she always takes care of us and is very patient in answering any questions I have
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November 2023 by Glenn Moore
If this were my place I would fire everyone there! Poor business management. I called to get lp gas set up at the campground i am at. I wanted a professional to do this but they say they cant go into campgrounds anymore so i did some research. I cant find anything in the Indiana LP gas service to mobile homes. So i go buy 2 100lb from tractor supply tanks and i figure i can go to hicks gas and get them filled since tractor supply is out of LP Gas. I go in and inform the lady that i would like to get my bottles filled. She says if i cant transport them upright they cant fill them. So not only did they put me at risk by forcing me to do something the professionals are supposed to do (hook up and fill lp tanks as well as transporting LP Gas bottles) they wont fill my bottles because i cant transport them upright.SO….hicks gas can kiss my …! Will NEVER do business with them again. Love it when people THINK they know something when they dont. SHOW ME THE REGS HICKSGAS? Show me where i cant transport a 100lb bottle upright? Show me in writing why you cant go in campgrounds. SHOW ME FACTS, not your office lady’s opinion…SHOW ME! I remember a day when people helped people but this IS NOT the business for that!
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October 2023 by Charlene Letourneau
People are very nice I fill tanks for work. Always helpful .
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September 2023 by Melody Day
We were there at 2:15, when the sign said they would be there at 2. No one answered the door or phone. Only after walking around and a second attempt at the door, were we told they're on lunch. We were completely ignored even with our 40 ft motorhome sitting there for over 30 minutes. That's disrespectful and poor customer service. They obviously had no intention of communicating with us. If they would have said no one there could fill our tank, we would have thanked them and returned another time. I have a long and positive history with Hicksgas, I'm very disappointed.
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September 2023 by Michael Meadows
Kevin was extremely helpful and pleasant. He went out of his way to make sure the service was completed in a timely manner.
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July 2023 by Barbara Shidler
Called and left message at our local office in Rensselaer for repair service for a tank leak. Know all locations have suffered staffing shortages for quite some time but have never had any problems when we required service or propane delivery. Message was forwarded and Cody from the Knox office responded and arrived within the hour. Was very friendly, professional and knowledgeable. Knew immediately what was wrong and how to fix it. Had the proper equipment and parts on his truck for a quick repair.
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July 2023 by Cassie Branham
very good staff!! super friendly loved the lady that works at the desk!
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July 2023 by Dawn Gesky
Great company! Wonderful customer service, very friendly and helpful!!
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July 2023 by Cassie Bra
very good staff!! super friendly loved the lady that works at the desk!
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July 2023 by Maddison Taylor
Very nice staff!
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June 2023 by Rachel Spaulding
The lady working the desk is unfriendly and rude. Really matches the message “have the day you deserve” that’s written on the expo board behind her desk. I needed some small propane tanks recertified, and seeing as no one answers the phone at this place, I drove nearly an hour hoping they were open to do it. Drove there last Friday and no where online or by answering message did it say they were closed, just a sign on the door. Came in today at 8:30 and was told they only have someone in house to do the certs from 7-8am and then 3-4pm, so tough luck unless I want to drive there a 3rd time. When asked why the phone is never answered, she told me they have been down. Doubt it. Frustrating, especially with the unfriendly service.
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September 2022 by Ray Miller
It took me over a year to get my ball tank hooked up switching over from two bottles now it's taking me 6 months 8 months still can't get the ball tank filled and no one answers the phone at the Knox Indiana office
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August 2022 by Cheyenne Mill
Canceled their service at the beginning of the year and it’s the end of summer and they won’t pick up their tank. Anytime I call they let it ring and do not return my voicemail.I would like this tank removed since you are the most expensive gas company in the Pulaski County Area.
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March 2022 by Lindsey Jean
Horrible service. Called for 2 weeks to have my tank filled & then ran out of gas. Emergency number didn’t work. Poor customer service. Switch to a gas company that cares about delivering a product.
