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March 2024 by Al Pauliukaitis
Went to work early to get some information on this carrier, no one even said hi we'll be with u shortly, lousey customer service finally walked out. U must not need the business. I'm not standing around for 10 minutes and even get recognized, I had some questions. Didn't even see any brochures on available plans. One person, customer in the store , 2 employees helping that person and another employee walking around products taking notes. Uncustosupport staff staff
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February 2024 by Julie Asher
Zander is amazing. He went above and beyond to help us set up a replacement phone. Give him a raise!!!
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February 2024 by Dianne Cloud
The best store to work with! Zander is the best ever!!
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February 2024 by Ilija Petrovic
01/25/2024 Morning shift. I'm sorry, I can't remember the employee's name. An overly kind person.There were other costumers in the shop and everyone was served with a smile and professionalism. He helped me with the e sim activation. Thanks again.
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February 2024 by Tracy Bales
Zander was phenomenal!!! Spent 4 hours with us. Got us signed up for internet, 2 new phones changed over from straight talk, got my Dexcom app set up. Got Netflix set up, Apple TV set up. Best experience ever in a store having someone help us. Customer service is like way over 100%. Staying with T-Mobile forever only because of Zander.
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January 2024 by Michael Lewis
Still working with me I'm hard to work with lol
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December 2023 by Eleni 1979
Absolutely not thrilled with the fact that T-Mobile thinks they need to charge $5 to make an in store payment. But the staff was very helpful and very knowledgeable as always.And I have to say t mobile internet is streaks ahead of any internet i've had in the last ten years
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October 2023 by Space Ninjas (No Lemon Soldiers)
Everything thing is good, if a modem or chip needs replaced due to things not working properly, they give you a new one! Prices are good for two phones and Internet.
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September 2023 by Zion Moulder
Walk-in on a rush because my phone decided to die and a visit to ATT would be at least an hour and I had an engagement to attend. Rep sold me a phone and set me up on a plan representing that there was no commitment whatsoever etc etc. The phone was trash and would repeatedly shut off for no good reason. The service also wasn’t good. The cherry on top: When I stopped service (stopped paying my monthly service plan, remember: “no commitment”) they filed with collections.
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May 2023 by Mr. Brad A. Rhodes
I went in there early evening Monday April 24th with a wore out dreary long time trying to figure stuff out on my own. I went in there with a knowing it would be taken care of and I wouldn't have to go back saying what's this or what's that three or four times. It's definitely a place to go for problem solving stress relieving Oasis of problem solvers...A light at the end of the tunnel T-Mobile where to be - Home run place to be. Absolutely completely satisfied.What a nice group of young men all together working on one person at a time. It's my...? Home Base ?
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February 2023 by Pamela Townsley
Dillon did a fantastic job in solving our complicated issues. He was very patient and attentive to our needs. Excellent customer service!!!
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January 2023 by Ron Fruits
Auguste did an excellent job explaining everything concerning our new Pixel 7 phones & our wifi service. Very satisfied with the overall process.
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January 2023 by Diana Birch
Great employees Dylan was a great help and really funny and I would recommend dealing only with him
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January 2023 by jacks Conley
I will never change phone companies as long as Augusta and Dillion is working there! I was in a situation of purchasing 2 defective phones no way out of sale…. But them two figured it out for me. Very please with communication at this store and the above and beyond they go….give them a raise!!! Or bonus works too?!
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December 2022 by Rachael Gardner
My customer experience with Rickey was great! He was very attentive, answered any and all questions I had, made sure everything was set up and good to go before I left. He also showed me other products in the store and how they worked if I was interested . All in all it was a great experience and very good customer service ?Kendallville Indiana T-Mobile store
