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September 2024 by Alexandra Lairson
Y'all are a joke, the pharmacy workers are so rude and unprofessional.
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August 2024 by Seth Fish
Unable to speak to anyone at the pharmacy. Goes straight to voicemail, was informed this is how they will be operating at all stores everywhere. I will definitely not be filling any more prescriptions there at all
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August 2024 by pam mccreary
The CVS Collagen powder is never in stock so I buy another stores brand. This has went on for years. Very dissapointing
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August 2024 by Carol Evertts
Amazing customer service!!!! They never let me down. I get my magnets done there of my grandchildren. They do an outstanding job each and every time. So very pleased! Thank you!!!!
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August 2024 by Cheri Ogle
The employees went out of their way to help me get exactly what I needed along with their own recommendations! Thank you
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August 2024 by Amber Terry
Got a text 3 days ago my husband's insulin was ready so go in today when we got paid to pick it up and it wasn't ready and put back on the shelf. They don't even give you time to come. Made him wait 30 mins for it yet was texted it was supposedly ready
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July 2024 by Amanda Slone
Both team members from pickup to checkout were quick and courteous. Great experience.
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June 2024 by Craig Linthicum
Very professional
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March 2024 by Sasha S
After my doctor’s appointment this morning, I had prescriptions called in. Was told they would be ready by noon.. it’s now 6:30pm and they still are not ready. Typically you need prescriptions asap after a doctor’s appointment.. the SAME day.Why is service so painfully slow here?!EDIT: thanks CVS pharmacy for taking all day to fill my prescriptions, and then finally getting it done at 8PM when your CLOSED.
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March 2024 by Melissa Shepherd
Infants script was called in at 2pm. We called and was told it would be 30 minutes but they would try to expedite it. Gave them 40 minutes and went to the drive up window. Was told it's not done yet. It will be about an hour but they will try to expedite it. I left and came back yet an hour later. Waited in a long line inside the store, hearing the pharmacy cashier as well as the tech working the drive through both telling people the same thing. It will be an hour or two hours but we will try to expedite it. I get up to the counter and am told sorry it's not ready yet. It will be about and hour but will try to expedite it. I leave and one back at 7:15pm knowing pharmacy will close at 8. I get to the counter and the pharmacist says oh it's not ready yet, let me get that filled for you. (Insert angry emoji and some words). I totally understand being overworked and understaffed but don't tell everyone you are expediting their script to shut them up.
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December 2023 by Google User
I have been waiting 31 minutes in line at the drive thru to get my prescription. This is absolutely ridiculous. Other cars have left the line because of this.. come on CVS!
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October 2023 by Heather Baird
Wish people knew how to read prescriptions here, but that is too complained for them. Our doctor puts our prescription in for 3 months bc our insurance will only pay for 3 months. My husband and I have reminded them on several occasions and they still only fill one month supply. It wouldn't be so bad if my prescription didn't cost $ 800. So thanks for that !!!!! Don't go to this location.
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October 2023 by Christine Burds
This pharmacy has the rudest employees. Giving me a prescription that has an ingredient he is allergic to,I immediately called within 10 minutes and they refused to take it back. 3 separate occasions I told them and I explained if they took meds back or backed it out of the system the insurance would pay for correct ones. They still refused so I disposed the meds They and their pharmacist need to learn their job on allergies and they all lack customer service skills. Today she says "oh been meaning to contact you so you can return the meds ". Really?!!10 days later. Because once again they tried to give me prescription for my son that was not written as Dr had ordered and told me to leave the store because she was unhappy with my interaction and calling them out on what they are doing . CVS Kendallville lacks customer service skills and the ability to perform their job without harming others because they don't watch allergy on your file or fill prescription as doctor ordered .
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September 2023 by Matthew Hicks
Rude !!!!!!!!!
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September 2023 by Nora Cook
Excellent job
