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“The only post office location I'll use. I'll drive out of my way to use this location over the others in my area. The staff is super friendly and professional. All others pale in comparison.”
“My wife and I went to have our passports done at the prospect post office and Tina was absolutely amazing. She was ready for us 15 minutes before our scheduled time, was extremely personable, and helped us get everything done while answering any questions we had.
We decided to visit the prospect office after having terrible experience trying to get a passport at the Middletown post office.
The level of customer service we received at the prospect post office greatly exceeded our expectations.
Tina, you were a delight to work with and made everything so easy! Thank you!”
“The 5 stars are for Helen. Every time I go to this location Helen is working the desk. She is very friendly, apologies for the slow line, and does her best to give you 5 star service. She makes sure everybody is taken care of, and if you have to step out of line to fix something, she will have you stand to the side and once done bring you back over. We need more Helen's in the world. USPS needs a lot more Helen's.”
“It's nearing Christmas shipping deadlines, and the post office was packed with customers. So, I was expecting the usual grumpy postal clerk. But these two ladies didn't get the memo. They were cheerful, helpful, patient and kind. They simply gush Christmas spirit. They efficiently moved the line and I was in and out within 15 minutes. It took me a bit to find this little Post Office. The address makes one think it's located in the Greentree Mall. But it's actually in a standalone building on the JC Penney side of the mall. Never thought I'd see the day where I might actually look forward to a trip to the post office. Now that's a Christmas miracle!”
“Dixon was beyond helpful and welcoming with making a return for an online purchase. The ladies in this USPS are always a pleasure to be helped by. Very much appreciated”
“Local branch post office so for me a great location. I have always had nice friendly service from the staff so am puzzled by the negative staff comments. People are correct about the staffing issues but that should be addressed to the Louisville office and I have but to no avail. I pay for a post office box but the availability of the box is now only during operating hours which defeats one of the reasons for having a box. I have called an complained to the main office but nothing has been done. If you have a box join me in calling and complaining, either discount the service since it is not being delivered as what a box services is for or provide it as it should be.”
“It was very busy, but the lady working at the desk was very friendly and efficient! It took us awhile to find (it’s in the back of the hardware store), but everything else was a breeze!”
“They get 4 stars just for answering the phone, being polite and courteous, and HELPFUL, which is in stark contrast, completely opposite really, of the nearby New Albany branch, which will simply put you on hold for 5 minutes and then hang up, if they answer the phone at all. If I have outgoing mail of particular importance I always drive to this PO to drop it off, to make sure that it doesn't route thru the New Albany PO.”
“I went in there for the first time today. There was no line and I was in and out in just a few mins. The worker who took care of me was nice and friendly. It was hard to locate. I had to go in a near by bank and ask a teller there where it is.”
“I had a delayed / missing package that was supposed to be 2-day. Not sure her name, but a lady at this office (maybe Robin?) not only reached out to where it was last scanned, but followed up with me and went above and beyond to help me track down an important Christmas package. And to top it off, she was so kind and made the experience so much better!!!Now that is amazing customer service. Thank you!”
“My wife and I went in to apply for a passport and Milissa was great. Fully explained everything, did our photos, we signed and paid - all done in under half an hour. She even told us what to expect in the three mailings we’ll each receive and approximately when they’ll come.”
“The office is one thing, a lot can happen and it’s rather varying. The workers out here delivering mail are another. It’s been a while since I knew a the neighborhood postal worker and guess what?? He’s fantastic. He knows me by name and always the same person day in day out and it’s a good feeling. Very grateful to have that again.”
“Honestly a 5 , Mail courier is really professional and cool round my way,went to this location and everything was smooth they just scanned my phone 123 bada bing badda boom sent my package .”
“Post Office is the service desk. You can ship out within the United States but no international shipping. Staff was pretty cool and nowledgeable and it was super easy.”
“This post office is hard to handle. You will be suprised at how much is management's fault as the mailmen are failing them constantly. They can do with a good hiring process instead of what?”
“I used the St. Matthews PO to submit my passport application. Very simple. I made my appointment on line, showed up 10 minutes prior to appointment and was in the office at designated time. The lady who worked there was very friendly and nice making the whole process pleasant. I was prepared and had all documents, photos, etc. and that is the key for quick processing. You can also get the application forms for first time passport and renewal passports at this PO. Overall, it was easy and quick to submit the information required. You will not get a passport here, this office is for submitting your paperwork and documentation and the PO will submit to the US Dept of State. You can also get the proper photo taken here. Easy, peasy.”
“I needed to stop at a location to verify my identity in person for a change of address (which I got an email that it was denied, despite me having a state issued ID), but the person at the Broadway location was super efficient and I was in and out in under 5 minutes. I would use this location again if I'm in that area.”
“Spoke to an employee this morning with an unique problem. He was able to confirm what I suspected. I now will need to forward my issue to a postal inspector, but I now know I am correct. I was scammed by a fake company providing false tracking information. The clerk confirmed it but I need to take the issue up with a postal inspector.Update: I ordered an item from a fake company website. The site was for a company but the receipt was from an individual so I knew the second I received a confirmation from my processor that it was like fraud. Tried to cancel the payment immediately with both the processor and my bank, but was unable to cancel on the weekend. Tried to claim the shipment as undelivered and the seller provided a valid tracking number for an package delivered to my zip code. This is a advanced scam method, daily thousands of tracking numbers are gathered through web crawling, scrapping, or hacking. Then the fraudster selects an unrelated shipment going to your zip code. I though I was going to have to go through the postal inspector to get proof the package with the tracking number provided did not go to my address. The postal employ above confirmed the tracking number I provided did not go to my address, but could not provide more as I was not the customer for that package. Upon closer review the tracking number provided was for a package shipped some hours before I placed my order and for a first class package not priority mail. First class package are limited to items less than one pound, my item was obviously over a pound. So I was able to get a refund from my processor on the third attempt after they closed my claim twice in favor of the seller.”
“Im not sure why there are so many negative reviews for this location. This location has extremely long hours and typically atleast 2 if not 3 registers open. I use this location quite often and never had an issue. The clerks are nice. Honestly its the costumers that are likely the problem. Not ready, not sure what to do.”
“This was the best post office when I lived here. They were a part of the local community. Stamp out hunger food drives. The manager barabra was so kind. I hope you all are doing good!”
“The postal lady I spoke to on the phone was very knowledgeable and helped to meet with every need I had. I would recommend this service to all my family friends and neighbors And she was very polite and understood my needs.”
“I really appreciate the job the clerks do. (Carriers, too.) Working for the USPS and with the public is stressful. (That's why it's called, going postal.) Anyway, over the years, I've learned to steer clear of the place on Saturdays or whenever else there'll be long lines. Kind of glad to see negative reviews here. Maybe these people will stay away!PS: An update. The hours here have become VERY spotty. Very unpredictable. If I had to do it over again, I'd rent a box at a more reliable branch.”
“Great people working here. They're always friendly and out of over 300 packages they've never lost one. They helped me send a package to Saudi Arabia and it actually went.”
“I have had my frustrations with some of the carriers at this location, but today’s amazing service was above and beyond. Lavetta Seewright was handling an investigation of a missing package that was delivered to a different address. Timiah Smith was able to recover the package and she brought it to me personally. Thank you so much for your professionalism and outstanding customer service. You ladies were amazing!”
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“I didn't go in. I'm hoping to use a P. O. Box, if I can afford it. The location is convenient for working in the area. The library is close enough to visit, too.”