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February 2023 by Priscilla C.
The finance department like to take advantage of people because the truck I bought was supposed to have been 32,000 and I had 3777.00 down. On the last line with I had gap insurance $463, key insurance $416 which said I did not want 4 times. Still was put on but the sales price of truck went from 32,00 to 38,000 on last line. The screw people don't buy any vehicle from any Bachman they are horrible people and company.
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February 2023 by David A.
worse service possible! brand new car, missing a chip. sitting with no help from Hyundai for 8 months. stay a way from Hyundai cars. the minute you have a small problem, your new car is dead!
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July 2022 by Mia M.
So normally, I hate car buying. I've had so many bad experiences from being chased off the lot by an aggressive salesperson to telling off an aggressive sales person. But my experience with Steven Clubb at Bachman Hyundai elevated car buying to a whole new level. As we all know the car buying market is extremely competitive and many dealerships are adding fees just because they can - Jeff Wyler wants $5000 over sticker for any new car not even on the lot yet. I started by calling Steven Clubb in May and telling him what I was looking for - he suggested a Hyundai Elantra and sent me over a copy of the sticker. With $500 down he held it for me and it arrived yesterday. I stopped by today and just over one hour, I was out the door with my new car and a smile on my face. The price was exactly what he quoted me - sticker, plus $249 fees, plus tax - minus a $500 dealer rebate. I actually ended up paying less than quoted. Steven Clubb kept me up to date on shipping and showed me all the features of my new car. I'm really excited to have a new car without paying dealer premiums or extra shipping fees and I will get 54 mpg!!! Ive read the service reviews and I'm a little worried but for sales, I would definitely recommend you call him directly or call the dealership and ask for him by name.
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May 2022 by Barry H.
Less than one star if possible! Don't trust these guys! I planned on purchasing an Elantra Limited that was in transit. I was told on several occasions over two days that it was available by two different people. I went to the dealership early in the morning and made a deal for the car putting $1,000 down. We shook hands over the deal and I went home. Four hours later they called and said that the car had been sold to someone else and that my deposit would be refunded. I imagine the sales manager had a friend or relative that wanted the car instead of me, although they denied it. Anyhow , DONT TRUST THEM. They don't follow through on deals.
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December 2021 by Jason W.
I called to have an appointment scheduled for my hyundai azera to get serviced for an extended warranty coverage. The guy on the phone kept calling it a recall and couldn't understand that it wasn't a recall. After we finally got past the point, then it was onto why I wasn't having my vw bug serviced and it didn't have a recall, I had to explain that wasn't my car that again, I had a Hyundai Azera, this seemed to have frustrated him. Once he realized I wasn't servicing my VW bug, the car that showed up under my phone number he said "great, let's set an appointment for Monday." I was checking my schedule for my availability but, he explained that this was an appointment to schedule an appointment to just look at my car. So, I had to schedule an appointment for an appointment and he wasn't even sure he had the part to fix it. He then transferred me to parts and I had to redo the whole process. This time I had to set the initial two appointment, then set an appointment to order the part, then set another appointment to have it installed. I work 12 hour night shifts and this dealer is the closest to my house (45 minutes away). She recommended a night drop but, if I did that the dealership would be closed, everyone at my house would be asleep, no shuttle service available, and I would have to get a taxi or Uber home or to work almost an hour away. So staying up all day for these appointments are worthless. I have the documentation, my car is showing the signs for the "recall", and it's a $20 part. So, I don't understand why, if by giving them my VIN they can't just order the necessary part (it's a clock spring by the way) and set an appointment to install it? By the end I even offered to pay for the part if they would just install it so it would be under warranty, apparently that wasn't an option as it was completely ignored. So, now I guess I'll just order the part and install it myself and pray my airbags don't deploy in the process.
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January 2021 by Kristie T.
I've been there a few times for service and then I bought my new car through them very recently. Each time I felt valued as a customer. The only complaint with the service department is I always schedule things online and they act like they don't like the way it lets people schedule at certain times, but they've never turned me away. I never felt like they pushed me into anything I didn't need.The car salesman was very thorough, but I also told him I was in a hurry and already wanted what I chose online and didn't want to test drive so he helped get me out quickly so I could make it to my hair appointment. I think the other car salesmen were a bit rude to him, but I won't hold that against the company. They were probably just mad that he ended up with such an easy sale. The finance guy did tell me all the info and asked me to purchase an additional warranty, but when I said no he didn't keep hounding me. It was dropped and we finished up.I now own two Hyundais and will continue using them for their services.