Kroger Pharmacy in Jeffersonville, IN, is a dedicated health resource for the community, providing essential services such as vaccinations, prescription refills, and health advice. The pharmacy team, known for their professionalism and commitment, offers a range of vaccinations, including the Tdap, measles, shingles, and flu shots. Patients can easily manage their prescriptions using convenient online tools. However, the pharmacy has received mixed reviews regarding customer service. Many customers report difficulties with the automated phone system, leading to frustration when trying to reach staff. There are instances of long hold times and unreturned calls, making communication challenging for those needing assistance. Despite these issues, some staff members have been highlighted for their exceptional service. A young employee has been praised for her quick, helpful, and polite demeanor, while other team members have been noted for their professionalism and knowledge about medications. While some customers have struggled with the pharmacy's communication, others have expressed satisfaction with the in-person service, noting that staff are helpful and responsive when visited directly. Overall, Kroger Pharmacy offers valuable health services, though there may be room for improvement in their customer service and communication channels.
This location doesn’t answer calls. They will put you on hold and leave it on hold. They send you to hold over and over again before sending you to a voicemail in which they never call back. I will say the shining bright spot is the young blonde woman who works up front. I believe her name was Alexia. She was quick, helpful,... read full comment
August 2025
Horrible communication. I’ve waited 2 weeks for a prescription, then they respond with an auto text that it’s not available and to call the store. I wish I could call but their phone lines to the store and pharmacy have been down for at least a week. I guess I’ll have to send the message the old fashion way, carrier... read full comment
August 2025
Excellent expert knowledgeable friendly service. Shout out to Alexia and Lee!
