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December 2023 by Lesha O.
I am writing this review as a warning to potential customers considering doing business with Uebelhor & Sons. My husband and I recently had an extremely disheartening experience with this dealership, specifically with their finance manager, Jordan Williams.We purchased a used 2012 model from them on October 21st. During the negotiation process, Jordan introduced us to the Allstate plan, assuring us that it would cost a mere $50 per month. What seemed like a reasonable deal was made even more attractive by her assertion that we could cancel at any time without any repercussions. This, unfortunately, turned out to be far from the truth. We wouldn't have signed up for it if we knew if there were strings attached.Jordan Williams not only blatantly lied about what she had said, but she also lacked professionalism when dealing with customers. I must note that on the contract that it says to contact the seller within 60 days, it hasn't officially been 60 days yet. When we spoke to her on the phone along with the general sales manager, Jordan contradicted what she said in person - just to cover up her own behind.Contrary to what she initially promised, we later discovered that if we chose to cancel, the money would not be refunded but would instead be applied towards our loan. This was a crucial piece of information that Jordan conveniently omitted during our conversation.Feeling misled, we confronted Jordan. To our dismay, she backtracked from her initial guarantee, despite us having recorded the conversation for legal purposes. It was an underhanded move that not only breached our trust but also left us feeling deceived and manipulated.We initially considered the Allstate plan as we were exploring our options and also contemplating getting AAA. However, considering the overall price and the lack of transparency in their practices, it became clear that this was not a feasible or honest deal.I implore anyone considering purchasing a vehicle from Uebelhor & Sons to take heed of our experience. The lack of transparency and integrity displayed by their finance manager, Jordan Williams, has left us disillusioned and regretful of our decision to do business with them. Given that we had already invested a substantial $8,000 down payment for the vehicle, it's beyond comprehension why they would resort to such shady, deceptive tactics.Please think twice before giving your trust and your hard-earned money to a dealership that seems to prioritize profit over honesty and customer satisfaction. You deserve a dealership that values you and treats you with respect and transparency, qualities we found sorely lacking at Uebelhor & Sons.
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February 2023 by Megan M.
Worst customer service I've ever experienced. I take pride in supporting family owned businesses but refuse to be taken granted for, even travelled an hr just to be a loyal customer as I have purchased a used vehicle from them. Since when does it take 5 hours to place 4 new tires and balance them? When scheduling the appointment I was told this would take 2 hours. I called asking if the vehicle was close to being done after 2 hrs of it being there and was told it would be another hour to hour and a half- so I waited even longer. Finally I had to confront them after 5 hrs of waiting. The manager was very rude and made it seem like it was my fault that I should've expected it to take this long (but also gave an excuse that they had another vehicle they were stuck on??). I was never informed it would take that long. The manager threw a $15 off coupon at me, without any apology. A small deal was made, but I will NEVER go the extra mile to support this business again.
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January 2023 by Carolina Mora
I am always happy with the service.
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February 2022 by Alice Trinkle
Dave Jones is so awesome. He fast and very professional. Very hard working and honest. Best place to buy your vehicle.
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November 2021 by Annette Forrester
Great experience and very easy! I wish every car buying process was this way. Great communication and never felt pressured. Thanks again!
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October 2021 by Justin Pearcy
From the very start of my calls for a suburban, Dave, Mitch, kyla and the whole staff have been absolutely amazing. Just drove 12 hours round trip and couldn’t have been happier with the experience my wife and I had. Would recommend this crew to anyone looking for a new car
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October 2021 by Millie Castagnier
Great ppl . I’ll be returning ! Great deals . Very informative.
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January 2021 by THE TRUTH
Would be nice to get all information on the vehicle before you get there and they try to up sale you something else
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October 2020 by Nick Hoffman
Toyota service will not answer the phone over lunch hour.. however switchblard kept putting me to them after i called 6 times and i asked to page them
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October 2020 by Vikki Trout
Everything! Customer service is obviously their top priority and prices very reasonable!
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October 2020 by Robert-Robby Healy
Great experience working with Nick at Uebelhor Toyota. Very helpful tracking down a Tacoma for me. Would highly recommend going to Uebelhor Toyota, even though it is a further drive for me, it is worth it to be treated well.
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June 2020 by Scott Spaeth
After 2 months of shopping and Test driving and numerous disappointments, I just bought a used Escalade Premium from Uebelhor. The experience was hands dow better than I ever could gave expected. The description and representation of this used vehicle was very accurate and the vehicle was even better than I anticipated. Dave Jones handled my transaction and was excellent with all requests and relayed all information accurately. I live in ohio and drove 3.5 hours to buy a low mileage premium car, and would happily do it again. Call Dave Jones and experience what used car buying should be like.
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February 2020 by Bobby Shields
Recently made a purchase, and although there was a hiccup during the process I would gladly recommend uebelhor and sons. Colby was my salesman, and he did a fantastic job with being informative and patient. I did my due diligence as a buyer, so I didn't make it an easy sale by any means. Met with Dan the GM as well as Tony Uebelhor himself. Both of these men, along with Colby, were very professional. Mitch in financing did a great job as well. Chris the sales manager was tough, but he worked with me too. Overall, I will come back in the future! Thanks again!!
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February 2020 by Carolyn Veale
This is an awesome dealership. The staff is thorough, efficient and very friendly. They treat their customers like family. Excellent service.
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January 2020 by Ashley Rostron
Amazing customer service, all the staff was super helpful! Thanks so much for all your help with the purchase of our Equinox!
