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November 2023 by Brandon Elliott
Crooks they charge more than the national average on labor by like 6 hrs a job so your 100% extended warranty with a 100 .00 deductible ends up being 6 or 7 hundred dollars call do your homework before taking anything here I'm stuck because now if I take somewhere else I gotta pay the 250.00 diagnostic so yeah horrible place
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September 2023 by Pritam Emmons
The owner of Sternberg's should be ashamed of themselves and their service department. Naturally I called the dealer when our truck needed extensive work. The truck was shifting hard and jerking all symptoms of the transmission. We were sure Sternberg would fix it the 1st time as they have diagnostic tools and what I believed to be qualified mechanics. As stated on there website they have highly trained technicians whose expertise allow them to quickly diagnose and repair the job at hand. The shop manager called and stated the mechanic drove the truck and knew exactly what the issue was, quoted $1400 parts and labor under the truck, nothing to do with the transmission. Of course we were happy with his diagnosis as we were sure it was the transmission. After picking the truck up, it continued to do the same thing, I would have thought the mechanic would have driven afterwards to make sure it was fixed. I called and told them we would be bringing the truck back after returning from vacation, we had only driven a handful of times approximately 50 miles. The transmission did indeed go out prior to taking it back, it would not move in drive , and my husband had to shift into 2nd to get home . I called Sternberg’s told them the transmission went out, we would need it towed. Upon receiving the truck in the shop, without asking they changed a line, because they did not believe it was the transmission, this of course didn’t fix it. They did utilize the computer to diagnose this time, which is why we took there tobegin with, it showed transmission issues. I spoke with service manager multiple time to voice my frustration not only because of the unnecessary tow bill had this been fixed properly the 1st time, but the other unnecessary parts, that did nothing to fix the problem. The last of about 6 calls he said they did diagnose with computer the 1st time, but did not write it down, charge for it or mention it. (if you didn’t write it down , you didn’t do it). The service manager says it didn’t code the 1st time, I find that hard to believe as it had the same symptom the entire time. So here we are, paying around $2000 and no transmission. A dealers service department should be dependable and have integrity. Shame on the owner for allowing your service department to provide this type of service with no obligation to the customer when they have made very costly mistakes. No one has an extra $2000 laying around to pay for unnecessary services. Also, the service manager said when we called for the tow truck he would discount the tow charge, he also said he would discount the 4 hours of labor for the last unnecessary encounter, that did not happen either. We have filed in small claims court and will update with decision .
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September 2023 by Montana Carrico
I will never do business with this company ever again. My company has ordered a fleet vehicle through them and they have made this the most long drawn out process it possibly can be. There are many other car dealers that will do a heck of a lot better than the people that work at this place. If you do decide to do Buisness here I would highly suggest you bring a phone charger and a snack because you will be waiting around for a while.
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July 2023 by Tracy Gilpatrick
Went in to have a tune up and they basically took my money didn't check my transmission fluid which was the main reason for going to them and lost out on my hours because they didn't have my car done in the time they told me
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June 2023 by Jonah Kuhn
Alex and Ben in the sales department are awesome to deal with! Always answering and returning calls! Everything you want from a sales man is there! Very good guys! If I owned this business they would have received a sweet raise from me! Guys like this keep places like sternbergs in good graces! I will be sending people to them!
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April 2023 by Stephanie Ritter
It was a nice experience going here. The guy that helped us was very friendly and showed us a good deal. Even though we didn't get approved it was good experience because they treated us with respect the whole time.
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March 2023 by Andrew Richardson
Our salesman Ben, and the rest of the staff were an absolute dream to deal with when we purchased a pre owned Lincoln this week!He bent over backward to get us the best price on our trade-in, not to mention the best price on the purchase: These guys are lucky to have him!Thanks Ben B. and Sternberg Chrysler!
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February 2023 by CindyKay Sermersheim
I wish I could leave less than 1star. I had the electrical system worked on. It took 2 days in 2 separate weeks (waiting on a part), and failed 3 days later. Every warning light on my dash was flashing, and then my headlights joined in and flashed too. I was over 40 miles from home when the flashing began. And their service department head was less than helpful. Don’t take your vehicle to Sternbergs.
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January 2023 by Shelby Olinger
Would not recommend this place. I will be sticking with Berg’s or Ruxer’s from now on. I just took it here because I have a Jeep. When I first took my SUV there for a scheduled appointment because my battery was getting drained overnight, they never called to update me, so I called them about 5 days after my appointment. Come to find out it was “done.” I was told that they couldn’t find anything wrong with it and didn’t even work on it for 30 mins. I pay and go out to my car, and it still isn’t starting. I go back in and drop my keys off again. They were just going to jump it and send me off on my way. I was not okay with this as something is causing my battery to drain (I had already replaced the battery before taking it in). About a week goes by and I call them for an update, again. They have to order a part. About another week goes by, I call for another update. The part is in, but they still haven’t worked on it. They said they would call tomorrow morning with an update. They never called, so I called them. They told me that they won’t be able to work on it for another week and a half. Week and a half goes by, no update. I call them today for an update and surprise surprise, STILL NOT DONE. They’ve had my SUV for about a month now to replace a fuel pump that may not even fix the issue ??♀️
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January 2023 by Jason Sprinkle
I had an absolutely amazing experience working with Sternberg Chrysler Dodge Jeep Ram in Jasper Indiana. Jay Maxey in particular has been extremely helpful in my search for the perfect Ram Promaster to convert into a custom camper van. I highly recommend working with him!
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October 2022 by Stu Mohlman
We were traveling home when our van (2008 Chrysler T & C) broke down near Jasper, IN. I stop in Sternberg Chrysler to have it look at. They diagnose the problem as solenoid in transmission. Told us they would not be able to work on van till Thursday which I total understand. They started working van sometime Thursday. I never received a call or update about van until I called late Thursday afternoon. That's when I was told the mechanic had to leave and van would be finished till Friday morning. Friday I never received call about van being finished. I called about 9:30am and was told van was done. The reason for my low rating is because of their lack of communication. The mechanic did fine job fixing transmission van ran great going home.
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August 2022 by Kyle Thornburg
Super friendly employees who helped out when my appointment didn't show up in the computer. Didn't charge for labor when they couldn't figure out a solution and helped me figure out the actual problem.
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July 2022 by Greg Meeks
Took my truck in was supposed to be a one to 2 day job. They had the truck for about a week, didn't do half of the work requested. On top of that I was overcharged twice on the same visit. Check your receipts if you dare to try this place out. Wound up having to finish the job myself.
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July 2022 by Allan Bradley
I was Quite Disappointed in Everything!! My quote was wrong, the Time frame for the work was Completely Off, and I Was Caused to Miss AN IMPORTANT MEETING.
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June 2022 by dwight schultheis
Sales man from there takes care of our international truck parts at the shop I manage and trucking shop takes care of our truck problems. Good quick service ?