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June 2024 by WanderlustDu0
Service is great! Always know I'm getting quality work done. It can be pricey. But you pay for what you get and it shows here. They treat you with respect and the gentleman at the service desk is always a pleasure to speak with, others in the same room I can't say the same about. But I will continue to bring my autos here!
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May 2024 by Jess Glasscock
Drove to jasper on a whim ended up stopping at this dealership and coming home with a very nice truck. The staff was absolutely amazing!!! WE will be back!! Thank you all for a very fun Saturday afternoon and treating our 11 year old boy very well during this process.
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April 2024 by Peggy Judd
Great service done on van, Thank you to everyone who worked on my van.
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March 2024 by Christa Leinenbach
I’ve spent the last six years taking my 2017 Chrysler Pacifica to Sternberg‘s for regular oil changes and minor maintenance. They have always gotten me in timely. Most recently, they have provided top-notch customer service in addition to excellent technical service. I can’t say enough good things about them. I really don’t know what has changed, but over the last couple of years, they have gone from good to great! If you haven’t gone there recently, I highly recommend checking them out!
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February 2024 by Richard Ballman
Really not a very good experience this time had to wait over a week to even have my car looked at, just to tell me they couldn't find the problem & I would have to take it to a dealer. Also had to have my sister come & pick me up because they didn't have a loaner car. So I had to have my sister to bring me back to pick it up. So still looking for someone to fix it. At least they halfed the diagnostic test & labor so I only had to pay half of that charge. I live in Tell city so alot of miles traveled for what feels like nothing. Luckily it is drivable just feel like the problem will worsen if I keep driving it.
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January 2024 by Wendy Helsley
Extremely friendly and helpful staff. Help me with emergency flat tires 2 times. I get my oil changed here due to the great staff and great prices. Thank you Sternberg for caring about your customers.
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December 2023 by Jason Hamilton
The bodyshop I work at down in Newnan Ga had a seatbelt on order from a local dealership for 2 months. Parts locater found one at this parts department. One call to the parts man at sternberg and he had a the seatbelt overnighted to me. Excellent service!!!
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November 2023 by Brandon Elliott
Crooks they charge more than the national average on labor by like 6 hrs a job so your 100% extended warranty with a 100 .00 deductible ends up being 6 or 7 hundred dollars call do your homework before taking anything here I'm stuck because now if I take somewhere else I gotta pay the 250.00 diagnostic so yeah horrible place
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October 2023 by Kat Roessler
Very knowledgeable, friendly.. wish they were neighbors! Thanks gal and guys
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September 2023 by Pritam Emmons
The owner of Sternberg's should be ashamed of themselves and their service department. Naturally I called the dealer when our truck needed extensive work. The truck was shifting hard and jerking all symptoms of the transmission. We were sure Sternberg would fix it the 1st time as they have diagnostic tools and what I believed to be qualified mechanics. As stated on there website they have highly trained technicians whose expertise allow them to quickly diagnose and repair the job at hand. The shop manager called and stated the mechanic drove the truck and knew exactly what the issue was, quoted $1400 parts and labor under the truck, nothing to do with the transmission. Of course we were happy with his diagnosis as we were sure it was the transmission. After picking the truck up, it continued to do the same thing, I would have thought the mechanic would have driven afterwards to make sure it was fixed. I called and told them we would be bringing the truck back after returning from vacation, we had only driven a handful of times approximately 50 miles. The transmission did indeed go out prior to taking it back, it would not move in drive , and my husband had to shift into 2nd to get home . I called Sternberg’s told them the transmission went out, we would need it towed. Upon receiving the truck in the shop, without asking they changed a line, because they did not believe it was the transmission, this of course didn’t fix it. They did utilize the computer to diagnose this time, which is why we took there tobegin with, it showed transmission issues. I spoke with service manager multiple time to voice my frustration not only because of the unnecessary tow bill had this been fixed properly the 1st time, but the other unnecessary parts, that did nothing to fix the problem. The last of about 6 calls he said they did diagnose with computer the 1st time, but did not write it down, charge for it or mention it. (if you didn’t write it down , you didn’t do it). The service manager says it didn’t code the 1st time, I find that hard to believe as it had the same symptom the entire time. So here we are, paying around $2000 and no transmission. A dealers service department should be dependable and have integrity. Shame on the owner for allowing your service department to provide this type of service with no obligation to the customer when they have made very costly mistakes. No one has an extra $2000 laying around to pay for unnecessary services. Also, the service manager said when we called for the tow truck he would discount the tow charge, he also said he would discount the 4 hours of labor for the last unnecessary encounter, that did not happen either. We have filed in small claims court and will update with decision .
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September 2023 by Montana Carrico
I will never do business with this company ever again. My company has ordered a fleet vehicle through them and they have made this the most long drawn out process it possibly can be. There are many other car dealers that will do a heck of a lot better than the people that work at this place. If you do decide to do Buisness here I would highly suggest you bring a phone charger and a snack because you will be waiting around for a while.
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September 2023 by Lee A
Good place...need better mechanics though
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September 2023 by Joe Cozza
Not enough different odd jeep colors besides grey, black, and red.
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September 2023 by Alex Jusino
Prices in vehicle repairs that are too high, I do not recommend it.
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September 2023 by Amber Leehe
Only place I take my Jeep for service
