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February 2024 by Terolyn Fields
Personnel was extremely knowledgeable and resolved my issue expeditiously! I went in thinking I was going to have to buy a phone but the rep didn’t try to get over on me
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February 2024 by t m
Apparently they close 30 mins early and if someone would of answered the phone and said they’re closed it would of saved me drive. All I needed to do was drop off a package they send me.
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February 2024 by Jenice Nelson
My issue was ID verification that could not be completed online. I was very frustrated that my order was canceled. No one was in the store when I arrived so the process to complete my order was done in 10 mins. It was a pleasant experience.
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February 2024 by Producers Source
So glad a att store is in the area love this store
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February 2024 by Blazin Beatz
great service
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February 2024 by Christine Truitt
I was n the Decatur store Wednesday evening and the salesman, Trey was kind and went above to help me with my challenge. He gave excellent customer service.
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February 2024 by Thomas Nickerson
Great experience @ Flat Shoals AT&T store. Outstanding customer service, extremely knowledgeable employees and friendly environment...phenomenal!!!
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February 2024 by Mary Hollis
She was very professional and knowledgeable. Best service from At & t in a store location. Her name Joelle. Excellent. She upgraded my cellphone
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January 2024 by Gwendolyn Belle
Well, its not the store, it's the company..
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January 2024 by Bea T.
My family member visited this store the other day and the Staff tried to Bamboozle him into buying a cell phone. The staff was rude and disrespectful and slanderous, not to mention the manager supported the customer disrespect. The store lost a good customer who was trying to support a new store in his neighborhood, an all-black staffed store in his area. Shame, WE TRY TO SUPPORT OUR OWN AND GET TREATED LIKE DIRT. So my family member went to a majority white AT&T store and made a phone purchase their and was treated with respect. Your Lost New Flat Shoals AT&T store. I am telling all to beware of this store!!! BEWARE!!! CROOKED!!
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December 2023 by Jevon Loftin
I tried to come and pay my phone bill today in-store but when I approached the door it was closed and locked. Upon glancing through the window, I seen a lady was working in there. I proceeded to ask if they were open when the lady came to the door. I told her my reasoning for being there from ‘outside’ the store when she began to tell me that she was there alone and I should pay my bill online. I’m glad I had the financial flexibility to pay online, but I don’t know if it was due to my African American build, or if she was just genuinely working by herself. I understand security measures most definitely but she then left the store 20 minutes later. Next time I’ll just pay in-person at another AT&T store.
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October 2023 by ramona rajapakse
Katerina was wonderful. So was Rolston. Quick and efficient service
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September 2023 by Jay Willing
Mr.Barris was great he was very sweet knowledgeable and quick he did move pretty fast but he was also a little aggressive at first and was also attempting to help more than one person at once which I don’t think was a good idea
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August 2023 by Tashara Mcclendon
Beris is an awesome employee! Very knowledgeable and provides excellent customer service. I will be back for all my phone needs! He deserves a raise
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August 2023 by Kitty Love
Berris was awesome and honestly deserves a raise he did everything he was supposed to do & more I salute berris he is amazing and goes above in beyond hard workers like him are rare I hope he gets a raise
