Verizon offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the Indianapolis store or shop online for convenient options like in-store pickup, free 2-day shipping, and same-day delivery where available. The store staff is generally helpful, with one reviewer praising the "super helpful" Jace for assisting with plan changes and phone setup. Another customer had a positive experience with Micah, who was described as "personable and resourceful." However, some customers noted that the sales staff could benefit from better product knowledge to provide accurate information during the sales process.
Had issues with my phone connecting to any network for about a week After 4 call center calls, and 2 store trips( stores that didnt make any effort), Devon was able to execute great customer service, and get my phone working again. I am extremely thankful for this store, and Devon. Thank you!
March 2024
Heaven was terrific. I got an iPhone update and a new iPad and cases for both. She helped me in every way possible. I highly recommend this Verizon store.
February 2024
Like that it is company store. Team members did not totally understand the deals being offered. Required a return trip to correct decisions I made based on inaccurate info provided during the sale. Expect salespeople to be consultants, not just cashiers.
