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October 2024 by Tiffany Indianapolis
As a military veteran, I have been in a lot of Verizon stores in a lot of places over the years and this location is definitely in my top three. My husband and I were dealing with a laundry list of things and the Apple Store at Keystone directed us to this location so we could set up the non-phone devices on our billing plan instead of paying cash upfront. Walking in, it looks like a typical Verizon location with a handful of displays and some seating. I had googled them so I knew this was a franchise location and not a corporate location but I trusted the Apple staff - I am so glad that I did! The first time we were there, we sat down with Harold who was friendly and energetic. He got us all the information we needed and helped us start the process. My husband’s watch had to be ordered and my phone was toast. Harold handled all of it with humor and professionalism. He got us set up with new devices and gave to me a fair window of time to get the corrupted files off my old phone to avoid transferring them and continuing the cycle of damage. When my husband’s watch was delivered, we returned with the files deleted and sat down with Jon who is a delightful and personable man with unending knowledge about the devices and the services. Somewhere along the way, I had messed up and skipped a step with completely remiving the corrupted files and he expertly guided me through what I could and could not do to achieve the best possible outcome. His confident demeanor was incredibly calming. Through conversation, he ended up sending us out the door with even more hardware. Unfortunately the transfer process from my old phone to my new phone clocked in at four hours - one hour past closing time. He provided to us multiple options so that while we were welcome to do so, we didn’t have to hang out in the store. We opted to go to dinner and check back in. When we returned a couple of hours later, there were still hours to go so we chatted with Alex (delightful and helpful) and Luther (they are both store closers) who suggested we take both phones, continue the transfer process at home, and bring the old phone back the next day. Perfect! We returned the following day and finally sat down with Luther to finish the trade in process. In keeping with the vibe of the store, he was upbeat and amiable. He quickly processed the return and had us on our way. So four associates, two iPhones, two iPads, two Apple Watches, one home internet box, and a ton of laughs later, this is our new go-to for everything Verizon related. Definitely recommend.
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October 2024 by Beverly Woods
There's nothing like having a Verizon store available to you.....EVEN WHEN OUT OF TOWN!!!! My husband broke his phone while on vacation, and the replacement just about bet us back home. Thanks, Verizon. ?‼️
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September 2024 by Ashley Moore
Maria Avila wonderful job 100% customer service ?
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August 2024 by Adam Goldsmith
My phone decided to take a plunge in a lake, so a new one was much needed. I went in to this store and Jonathan was extremely helpful and went above and beyond to get me taken care of. Thank you!
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August 2024 by Carol Martin
Andrew Snider is the best!! He is very knowledgeable and goes above and beyond. He is the definition of customer service. I will forever be a loyal Verizon customer as long as Andrew is employed there. I wish I could give him more than 5 stars!!
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August 2024 by Jeffrey Sperber
I needed a new phone line for mom. Since I run my own salon, I have zero time. Alex didn’t half to stay late. He was kind educational and professional as hec! Rare in these days. Can he work at my hair salon ?
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August 2024 by Adam Root
Jorge helped me upgrade my phone and he was very pleasant and got the job done. Give him a raise immediately
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August 2024 by Elsa Bueno
Just switched over to Verizon and came into the store because I have been having port issues. I visited the Míchigan Rd store previously and they seemed more willing to help. The person that I worked with today was John Hernandez. He wasn’t very friendly or helpful. I was previously given a second line on my iphone due to the port issues and asked if that number could be placed on the iPad. He said it couldn’t and I would have to change the number altogether. I would be charged a $15 activation fee but then have to call in to get it waived. . He said something to the effect of ‘ I am telling you so you can’t say in the future that I didn’t tell you about the fee’. It was a bit condescending. I questioned why I would be charged if this was a Verizon tech issue, not caused by me. I walked out without a resolution because noone in the store could do anything and neither can customer service. Definitely starting to regret switching over to Verizon. Please do your research and look into other options before choosing them as your service provider. Also go on TikTok and look at the millions of videos of customers negative experiences.
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July 2024 by Claudia Robertson
Fast replacement of my broken screen glass
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July 2024 by Jason Maurella
HAROLD was amazing and very helpful. Super cool
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June 2024 by Daniel Stoner
Dude. Tone is the man. That’s it.
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June 2024 by Linda Gillette
Tone is absolutely the best customer service ever! Got me into a nice Motorola phone, and couldn't be happier!!!
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June 2024 by Cathy hunt
Tone was excellent, overly helpful
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April 2024 by Ivy McKinley
We went to 2 Verizon locations and called tech support who could not help is. We were referred to this Keystone location Joey figured the problem out in literally 2 seconds! He is fantastic!
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April 2024 by Larry Chapman
Brian is the absolute best in sales and customer service...
