-
April 2024 by Mariane Sheryle Knowlton
I gave a four star only because the moving truck we received ended up having a leak, and after some rain we found out that the stuff we had in the moving truck had some water on it. Luckily, there was no damage to our items. After calling to complain about it, the representative, was able to give us an additional discount. Other than that issue, everything was very simple with scheduling pick ups for the moves. Overall the delivery time was quick, we came from Las Vegas to Indiana.
-
March 2024 by Scott F
Moving is never going to be fun, but U-Pack made it as low-stress and straightforward as I could hope. Booking was fast and easy with no hidden surprises at checkout or later. Drop-off, pick-up, and delivery went as scheduled. (Actually, delivery was available even sooner than expected, which was a happy surprise.) The pod looked smaller than I'd imagined it would be, but it fit more than I expected. We moved a heap of stuff, including a bunch of odd-sized things, and we didn't fill it even halfway. Everything stayed clean and dry, and it was easy to secure things. Nothing shifted across the 2400 mile trip. U-Pack for the win.
-
October 2023 by Google user
I hate ‘hidden fees’, just give me the bottom line…I hate telling me one thing and doing another, just do what you say you’re going to do. U-Pack delivered…quoted me a price for 16’ feet of space, and that it was $160/foot beyond that. I got a couple of local guys to pack, a couple of local guys to unload when I got there. U-Pack had the van at my house the day they said they would, they picked it up within 24 hrs of me saying it was done, told me 5-7 days to get there and it got there in maybe 5, delivered it and when I got it unpacked I got online to tell them I was done, they had it picked up the next afternoon. I had 2 quotes from traditional movers: $16K and $12K…U-Pack cost me $4250. I paid 2 guys $450 to load and $475 to unload, and tipped them well. All told it was around $5600. I figured the roughly $1400 spent on hiring guys to load was less than the cost of a hernia repair or surgery for a disk herniation. I will say this…make SURE the guys who load know what they are doing, stuff shifts (and U-Pack warned me about this). We had some (not a lot) of damage, but this was entirely due to the way it was loaded and not U-Packs fault at all. Seems intuitive but put heavy stuff on the bottom, lighter stuff on top, and if you stack totes/boxes 8 feet high you have to strap it in place…simple. 100% recommend them. They will do for traditional movers what UBER/LYFT did to cab drivers.
-
October 2023 by R Bailey
I hate ‘hidden fees’, just give me the bottom line…I hate telling me one thing and doing another, just do what you say you’re going to do. U-Pack delivered…quoted me a price for 16’ feet of space, and that it was $160/foot beyond that.I got a couple of local guys to pack, a couple of local guys to unload when I got there. U-Pack had the van at my house the day they said they would, they picked it up within 24 hrs of me saying it was done, told me 5-7 days to get there and it got there in maybe 5, delivered it and when I got it unpacked I got online to tell them I was done, they had it picked up the next afternoon.I had 2 quotes from traditional movers: $16K and $12K…U-Pack cost me $4250. I paid 2 guys $450 to load and $475 to unload, and tipped them well. All told it was around $5600. I figured the roughly $1400 spent on hiring guys to load was less than the cost of a hernia repair or surgery for a disk herniation.I will say this…make SURE the guys who load know what they are doing, stuff shifts (and U-Pack warned me about this). We had some (not a lot) of damage, but this was entirely due to the way it was loaded and not U-Packs fault at all. Seems intuitive but put heavy stuff on the bottom, lighter stuff on top, and if you stack totes/boxes 8 feet high you have to strap it in place…simple.100% recommend them. They will do for traditional movers what UBER/LYFT did to cab drivers.
-
July 2023 by Amita Xiong
Very friendly and understanding company!! Our move in date kept getting pushed back and Upack/ABF was able to hold our stuff while we get our home situated. I will go through them again!
-
June 2023 by Myriam Shiran
I was very happy with everything, from price to helpful and polite customer service to ease of scheduling drop off/pickup to very nice freight drivers. We had movers load the pod carefully, so even though the pod was sent to storage for three weeks, nothing was damaged or broken. Will definitely use their services again.
-
June 2023 by Joy of Music with Host, Diane Bish
Overall, we were very happy with the service. Drivers were great and helpful. The price was excellent. The only issues were that I was told I would be called a day ahead with a time the driver would be at our location. I never received the call. I called the next day, and was told they didn't have a driver for us and they would have to get back to me. They did get a driver later in the day but I had to rearrange the help I had hired for loading.
-
May 2023 by Molly Kelly
All customer service reps were very helpful and friendly each time I called. The service was quick and easy, drop-off and pick up drivers were efficient. The cubes looked small but I was pleasantly surprised at how much we fit inside! Overall great customer service, and easy way to move/store.
-
January 2023 by Sai Yesaswy Mylavarapu
After we planned everything to load into our relocube, they informed me at the last minute that they cannot deliver the cube to my home until a week due to some equipment problem. Even the customer care didn't offer any help to resolve this or provide alternative help for bringing it to my home.I had to vacate my apartment in a couple of days and I didn't had any choice. So, I rented a uhaul truck and hired some moving help to load my stuff into the container at the service center directly. I had to spend 400 dollars to make this all happen in a day.
-
January 2023 by Jonas Tuck
Overall, we liked using U-Pack/ABF Freight to transport our belongings from CA to IN. For the most part, no major items arrived damaged (we’re still unpacking boxes) and the shipped trailer actually beat us to the destination by arriving to our new city in 4 days. We also liked the tracking feature they offer and each driver we met was extremely nice and helpful. However, the ABF dispatch in Fontana, CA wasn’t great at setting expectations and kept misadvising us as to exactly ‘when’ the driver would be dropping off our trailer the first time. We kept being told “they’ll be there within the hour” or “they’re on their way now and will be there within minutes”. Yet unfortunately, the driver didn’t arrive until well outside the estimated drop-off time and we spent most of the day waiting around for them in vain. Didn’t really feel like our time was valued that day. Glad that our other experiences with ABF were a lot better. *Tip for all future movers: To prevent the likelihood of black grease or dirt getting on your belongings, put down some Ram Board paper on the floor of the trailer. You can find it at Lowe’s, Home Depot, etc. We received this tip from someone and it worked wonders. We also cleaned the inside walls of the trailer before loading it with our things.
-
November 2022 by Rebecca L.
This could not have gone better. They arrived when they said they were going to arrive. The staff was friendly and informative. I was able to get everything into one cube. Nothing was broken. Not even a scratch. They picked up the cube the next day. It was half the price of the pod from the other company. I strongly recommend.
-
July 2022 by Matt Boutell
Very good communication throughout. Excellent value. It's just like U-Haul (meaning you are responsible for packing), except you don't have to drive, and while it costs more than U-Haul, it's not as much more as you'd think - far cheaper than most moving companies, and their service is still great. Highly recommend.
-
July 2022 by Atmaja Oak
Terrible service. U pack does not honor their time commitments and do not inform if their delivery/pick up is getting delayed. Service is very slow. Do not recommend this at all.
-
June 2022 by Timothy Mulkey
I highly recommend U-Pack. The cubes were delivered when stated. They were prompt and courteous at every step of the move. The packing and unpacking took a little longer than anticipated, but that did not create any problem with U-Pack. The delivery did take 2 days longer than originally stated, but that was not a significant problem. It would have been helpful if information concerning the type of internal tie-downs was given since I purchased nylon rope initially but bungy cords were more appropriate. The capacity of the cubes was greater than I anticipated, so there was no difficulty having sufficient space for the items I was moving, plus a few items which I moved just because of the additional space. I would recommend U-Pack to anyone making a move because they were professional, convenient, courteous and made the move very successful.
-
February 2022 by Mike Dickson
Had a good experience overall. There were 2 things that keep me from giving 5 stars. They are:1. The bulkheads had bent medal rods that made putting them up difficult. And then trailer door was bent too which made closing the trailer challenging.2. We moved in February. Our trailer got stuck in transit fir a couple extra business days. This was due to ABF getting overbooked. My guess is they were overbooked from various third party companies booking all at once. They told me they had as much freight as they do in the summer. So they were falling bet I d schedule. I felt it a little unprofessional to allow themselves to get overbooked.Despite these 2 things, I would still say I had a good experience. Everything else went smoothly. We did use our own straps which are pretty much necessary. Things would have for sure broken without them. And you need 2 locks for the bulkheads and an exterior lock of your own.Would use them again.
