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June 2024 by Sabrina Morgavi
We were without wifi for three days. We finally got a technician scheduled to come to our place. The worker showed up, and called. His phone call was automatically silenced due to it being registered as spam. We called back one minute later only for the worker to say he was leaving. He waited ONE minute before deciding to leave, and he did not try to either buzz our apartment or knock on our door. How LAZY. Then we were told a tech would not be able to come for another day. Ridiculous.
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June 2024 by W.T. S.
Longest wait ever. People screaming at the employees. This is just a terrible experience.
UPDATE: had to come back to this terrible place again. still terrible. Why does spectrum force customers to come to their stores yet they are ill equipped and understaffed....
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May 2024 by DAIVD
It’s terrible internet service and phone service !
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May 2024 by Artez Wilson
Not enough workers for customers to be able to pay bills and buy phones or purchase a phone
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May 2024 by Sweetz Heart
Great service and very professional.
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May 2024 by Kerry Logan
The first phones purchased through Spectrum Mobile Service failed to connect to their service. They credited us for these phones as they were of no value. The Samsung A13 replacement phones were supposed to be paid off, yet we continued to be billed. We could not search the payment history of the phones, only the mobile service. We are so fed up with them, especially after they said they would write off the remaining balance on my wife's phone and credited us $20.48 for the overcharge on her device, yet it still showed a balance owed. After trying to pay off the balance online, unsuccessfully, I had one of their agents process the final payment and move our mobile service to Pure Talk. Unfortunately, Spectrum attempted to charge me three times for the same amount and my bank put a hold on all three charges and initiated a fraud alert. After explaining the issue to my bank, they authorized only one payment. I still have a lock on my wife's phone as Spectrum Mobile says they have no payment for the final amount. My bank shows they paid them earlier today. May God give them their just reward and may their company fail and fold. I will contact the Indiana Attorney General's Office and file a complaint of fraud.
Spectrum has my phone number and I emailed a copy of the payment confirmation statement from my bank to Luis, one of the supervisors of their billing department. Just another continuation of their stall tactics. If you would like to talk about this with me, then please call me, you have the number. Today, 15 May 2024, I spoke to my bank and to a Spectrum representative. A credit of $71.91 is on my Spectrum account, but they won't process that credit until the end of the billing cycle, which is just over two weeks away. My bank showed that Spectrum Mobile had attempted six (6) charges against the card on file with Spectrum for that exact amount. My card is now inactive, thanks to Spectrum's attempted fraud. I wouldn't do business with Spectrum Mobile if they were the only provider on the planet. Follow my advice and never begin using them as your provider; you will also be sorry.
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May 2024 by Wil Shriner
I spend more time on a loading screen than anything else. Its all i do. I am loading screen man now. Stuck in the abyss of awful wifi connection… cannot wait to move to a new area that doesnt JUST have spectrum. Terrible connection.
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May 2024 by Elizabeth Brandon
Nice clean environment. Everyone has been nice and friendly toward me.
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April 2024 by scott tolin
Staff is very helpful
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March 2024 by Austionna C
I’ve had Spectrum for 6 months and haven’t had any problems until now. The wifi service is great, however I recently bought a phone from them and I am not happy. I originally ordered the Iphone 13 but ultimately decided that I wanted to go with a bigger phone, so they proposed the Iphone 15 Plus. They said I could exchange the Iphone 13 for the Iphone 15 plus, under certain conditions: It had to be in Like New condition and it had to be returned within 10 days. I had it for less than 7 days and while I had it I did NOT use it or touch it after day 2, because I had an old Android that I was using instead on a daily basis to keep the Iphone 13 in good condition so that I could return it and get my refund for it. When my Iphone 15 Plus arrived, I was informed that my Iphone 13 was “not in Like New condition” and that I would not receive a refund and that I would have to PAY $400 for “damage” to the phone. I asked them to show me the “damage” because I only used it for 2 days (barely that) so I’m not understanding how there is damage to the phone. They emailed me a picture of the “damage” , it was 1 TINY scratch that could not have been put there by me based off of the amount of times I’ve used touched/used the phone. They didn’t care, they are charging me $400 for a TINY tiny scratch that I did not put on the Iphone 13!! SCAM!! They just want to steal your money!
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March 2024 by Gargoyle
Came here to see if they could support my phone, they asked what brand my phone was, told them they explosively knew instantly they didn't support the phone, they didn't test it or look it up, they just told me to get out of that is all, pretty darn rude people I would not recommend going here
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March 2024 by Sirius Sphynx
Avoid this particular location if you can.
1) Customer service? I had someone cut in line. The employees (all off them) saw it and did nothing about it. I guess they expect their customers to initiate open confrontation to deal with it. Maybe if I had gotten in the guys face they would wake up and do something. They should have denied him service until he returned in line. I used to work register. It's not hard. That is straight up not caring. And it invites trouble if the other customers decide to handle it for them. One star simply for that alone.
2) Incompetence. I was returning equipment that I received just earlier that year and it wasn't in the system under my name. (I would complain about Spectum in general but it's beside the point) Yet somehow the lead manager figured it out. (When he eventually showed up)
3) Slow. There were three employees working at the counter, I was next in line (except for the guy that openly cut ahead) and I still had to stand there for nearly 40 minutes. (Much like dealing with this company over the phone)
4) Parking. I knew this was downtown so I expected it and planned for it, but parking downtown is a fight of its own. Sometimes you do enough driving to justify simply going a little further to another location. Doing anything downtown is almost never worth the trouble of trying to get there. Whatever is downtown has something similar or just like it somewhere else in the city. It does NOT have its own parking lot, like it implies on here, it has downtown lots and garages you have to pay for. "Payed parking" is what it should say.
Maybe if you go here expecting all of this you might be pleasantly surprised if you're lucky. As clean as this location tries to portray itself it behaved trashy. It was a perfect microcosm of the whole company itself.
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March 2024 by Jeff L
Worst customer service ever. We kept paying the monthly bill on time, and they kept saying we were late. Eventually they cut off our service even though we had paid two months ahead. They finally discovered their mistake but never apologized. We canceled the service and went with AT&T.
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March 2024 by Mayank Saxena
Aside from experiencing frequent disconnections, I was charged an additional $71 after disconnecting my service. Here's what happened: I left Indianapolis on the 9th February and requested to cancel my service on 6th. The provider assured me it would be canceled by the 13th. Concerned about additional charges since I had already paid my dues, I inquired and was told there wouldn't be any. However, I recently received another bill. When I reached out to customer service, they explained that I was charged for another billing cycle. Surprisingly, the monthly cycle began on the 11th, conveniently allowing them to extract more money from me.
It's a clever tactic for boosting revenue.
IF YOU'RE CANCELING YOUR SERVICE, ENSURE YOU'RE NOT CHARGED FOR ANOTHER CYCLE.
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February 2024 by Michael Dewitte
Your customer service sucks stop coming to my house and mailing me flyers. Never again
