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May 2024 by TheVO74
Although probably not being the best of customers, I think Sarah holds, and exercises, the highest of professional standards...comparable to any industry.
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September 2023 by Deb Hughes
My family has used this office for insurance for YEARS!! Extremely friendly group - Tracy is amazing/knowledgeable. Very personable agents, and I am very sad to lose them as I just moved out of state (still with state farm though!)
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July 2023 by Steven Fleck
Absolutely the worst! I have been with State Farm for almost 30 years. They felt they had the right to send someone onto my property and take pictures without me knowing or authorization of it. Then they had the Gaul to tell me to fix these items, or we are canceling your policy. I fixed the items but asked for an appology and for them to change how these situations would be handled in the future (at least contact me and ask). I was told, and I quote from the mouth of Sarah Holtrup, " I am unable to accommodate your request." she was unable to accommodate an appology? State Farm and Sarah Hotrup no long has assumed rights to my property. I would suggest if you dont have State Farm, don't get involved with them, if you do, I would find someone else! I have never even met Mrs. Holtup, that is how impersonal this agent is. They are there to take your money and bully you, nothing more, you are a number not a customer!
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January 2022 by Alex Kult
I love Jake
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August 2021 by Aidan Holtzapple
they tend to respond to the citizens
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March 2020 by David Robinson
They answer every question that I've ever called for. . Very polite And quick to get things done.
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January 2020 by Ej Duncan
Been with her since 2006 never a issue
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December 2019 by mary ovbiebo
Very professional
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September 2019 by ernie annis
They lie to you, and try to sell you something that you don't want.
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September 2018 by Cheryl Ann (My Bariatric Life)
Fantastic agent and fantastic staffer named Tracy... Sarah was always on the spot with good and timely advice and always looking out for my best interests. She was especially helpful when I had problems with a batsh*t crazy tenant in my rental. I was glad to have her on my team.
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September 2018 by Dennis Hughes
I always have the very best service from the staff at the Sarah Holtrup agency and cannot recommend them more highly. They're always quick, helpful, and glad to be of service!
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September 2017 by Artie Mason
My girlfriend went here to get a quote. The lady was very rude and seemed stuck on stuff that other insurance agents had no problem with. ( An unpaid ticket that was paid) she continued to make a big deal out of it. She told us the quote which was 50-60 higher than the others. We will never use state farm. She could use some customers service skills.
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September 2017 by Terri Ross
Tracy has ALWAYS been very helpful, polite, friendly. She ALWAYS follows through with what she says she'll do. She's the BEST!!!!! and very much appreciated!!
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September 2017 by Kefei Liu
I had the chance to know State Farm and its representatives Sarah and Tracy when I moved to Indianapolis from Ann Arbor a couple of months ago. Because my home is just one block from a branch of State Farm, I chose it as my insurance agency. But soon I realized I have made the right choice. The rates of premium is much lower than what I expect, and their representatives are very polite. Since my English is not so good, I like to go there in person and have troubled Tracy a lot of times with various insurance questions. Tracy is so patient and nice that I have learnt a lot from her detailed explanations about how the insurance policy applies to my case. I really appreciate her help.
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September 2016 by Anthony Hurt
They've always gave me great service and pricing, I filed a few small claims over the years with zero issues. Been with Sarah's office since 2004. I recommend them
