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May 2024 by Amanda Wood
My dad got a really nice tub, the salesman was a really nice guy I don't remember his name, but he gave us a demo, of one of the tubs, and dad couldn't leave without one... them jets have power!!! therapeutic
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March 2024 by Chris L
Nothing but satisfied with my hot tub. Customer Service is great. Staff very helpful to this first time owner.
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January 2024 by Robin Kite
Todd Johnson was very knowledgeable and very helpful thank you so much I really appreciate it
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January 2024 by Jason Passmore
Spoke with Derrick on ordering a spa. He's been great to work with.
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December 2023 by Samantha Miller
I’ve wanted a swim spa for about 20 years now, basically as long as I’ve know that they existed. Royal Spa has been super easy to work with from get go. Even several months after installation, our sales associate, Derek, is very willing to help out with any questions we have. We’ve been thrilled with the spa and the company!
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December 2023 by David Hoff
We were planning on buying a hot tub, and we were shopping around one day. Derek helped us at Royal Spa on the east side. He was so helpful and answered all our questions. We are so happy with the hot tub and the service! Derek is very responsive if we have questions and very good at what he does! Would recommend to anyone!
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November 2023 by Russell R.
Derek Kitchen, of the Royal Spa Pendleton Pike Store, is by far the most knowledgeable and most professional Representative of ANY and all Spa Manufacturing stores we have visited in Central Indiana. He is an ASSET to the Royal Spa Family. This is why we chose to purchase our Hydrotherapy Swim Spa from Derek. His undivided attention to ensuring we understood and was trained to operate our new HEALTHY investment. We had done our research and he added information we did not know. The equipment: the engineering and design is top notch all built and manufactured right here in Indianapolis Indiana, we would challenge You to find a better product for your money spent! We strongly suggest Derek and his expertise if you're in the market for a Hot Tub or Swim Spa. He will be there for you from beginning, during, after delivery and set up. Just a phone call away and he has helped us no matter the questions. We now are in the Royal Spa Family. Thank you Derek you are truly appreciated and like I said a true asset to Royal Spa. Russell/Lana Reece
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November 2023 by Scott Quirk
The great customer service we have received from Royal Spa is second to none we are more than please with our Spa. Derrick has went above and beyond answering questions long after the sale!!
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November 2023 by Thomas Letro
Great experience from beginning to end. Derek was very helpful and helped us navigate the options to mail down exactly what we wanted. He knows the products very well and is full of tips if you take the time to pick his brain.
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October 2023 by Mandi Jo
We love our hot tub so much. It’s the perfect size for our family and it’s beautiful.. From the sales people Derek and his partner to the delivery guys and getting the chemicals right, we are thankful to have someone and a place we can trust and count on to take care of our hot tub with us. We may have paid a little more than planned but it’s nice to know we have a place we can go or people to call that will help us if needed. The delivery guys showed up at 6am and got everything all set up for us and the nice thing was we were able to use it within 24 hours. The delivery guys were awesome and super sweet and kind for being so early. Derek has been awesome as well with helping us make sure all of our chemicals are accurate and where they should be.. thank you!!
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August 2023 by Betsy Worden
Wow! My Royal Spa Hot Tub is amazing!Derek Kitchen was extremely knowledgeable and friendly!!If you have any doubts or questions go see Derek at Pendleton Pike.
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July 2023 by Joey Box-Jarman
We are so happy that we purchased our spa with Royal Spa. The quality is great and their customer service is incredible. We knew nothing about spas, pools, or chemicals before our purchase and they explained everything in a way that made us feel competent and taken care of. If you need support, it’s quick and easy to get personalized help. We also love that it is an Indiana-based company.
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June 2023 by Edward Hollowell
Got my hot tub a couple years ago and it's been running great ever since and when I do need a hand I can call Derek up and we can come up with a soultion
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June 2023 by Jeremy Evans
Did not have a basic universal part on hand and didn't bother to do an inventory search to order one. Told me to try the other hot tub place down the road. There was no customers in the store. What I didn't tell him is that I was needing a part to fix my old hot tub and wanted to buy a new one and give my old one to a family member. Ended up buying one from there competition
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May 2023 by Katie Shorr
The worst customer service. We have called several times since the storms a week or so ago, and no one ever answers or calls back. So I went online and their website says to chat if you need help with service. I opened a chat and was told to call a Sales Consultant...for a service call request. I wouldn't even leave this review if it was the first interaction like this, but it seems like once you buy, no one ever contacts you back if you call.
