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March 2024 by Angie F
I have a 10×10 unit and the storage rent went up, so I called and talked to Tim and he helped me get my unit price reduced for another 3 months. Thanks for your help, Tim!
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December 2023 by D Martinez
Do NOT do business with this company. BUYER BEWARE! After cancelling properly and following property managers' instructions to remove my autopay info I was billed with no notice or reason. I placed 4 or more calls to manager and corporate, always told that everything was fine and would be fixed. They will lie and lie and then send you to collections. You cannot escape their disjointed company structure. The property manager will tell you all is good but corporate will send you to collections.
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November 2023 by Brandi Parrott
Fast and easy to sign up. Reasonable prices
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October 2023 by Logan Porter
Pros: easy access during the dayclean unitslow move in cost compared to units in the areaCons: no on site staff to help if neededphone calls to property manager go in a loop over and over back to the main menuno callback from property manager once you can / if you can get to the voicemailhigh rent compared to other units in the area100% self service but cant access early morning or past dark
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October 2023 by Elizabeth Clevinger
Can never get ahold of anyone for ANY kind of help. The lady and her boyfriend unsure if he works there but they are rude as heck. They sure will harass you once you cancel a reservation or bring up an issue with their location. Pick a different location, not this one. You'll just end up wanting to pull your hair out.
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August 2023 by Ellie Clevinger
Apart from the lady living in the storage unit in my units area who harasses people and yells at people to be quiet, it's a decent place to use for storage. Quick and efficient.
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July 2023 by L G
Great storage spaces. Easy access, great price. Would kove to access the storage spaces a bit later/earlier in the day but great safety measures. Would recommend
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June 2023 by Matthew Vietro
Tim was very helpful today I would highly recommend this clean and safe storage facility.
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March 2023 by Donald Collins
Charge way to much and don't be late with payment, and they love raising rent.
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December 2022 by Marcel W.
I cannot fully trust this company. I made a reservation online for a specific storage size unit with the price shown, however, when we went to the storage location, they claimed they didn't have the size we requested. Then the price was much higher. U-Haul storage was much better. The online process was easy and straightforward.Would not use this company again for sure.
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December 2022 by Lonnie Brooking
Do not Store anything here at West Washington Street . Many units have been broken into and many things have been stolen from people. Security is not that great when they know it's happening and they aren't stopping it. They are overpriced now for the service you get and things got really bad when they went to self kiosk . Also lady that works on site is either clueless and/or lazy and I wouldn't be surprised if it's happening while she's there . She didn't even know who the people that cleaned around facility were. Don't store here. My sisters unit got broken into and they never fixed the latch and my sister has had a unit here for awhile. Anybody can get back in her unit with a simple tool now with this messed up latch. I wouldn't trust storing anything here.
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October 2022 by Insaniest Miscellaneous
Manager is racist and a liar. When I was unloading truck I was told I'd been there too long and that she was calling police, so I waited for police for about 40 min until she asked what I was doing. I said waiting for police because I plan on filing a complaint. At this point she made it apparent that police weren't coming. She then revoked my gate code so I could only get in when office is open. I work during office hours and wasn't going to pay another month's rent but since I couldn't get in to get my stuff it was forfeit. 0 star review and I rarely leave horrible reviews.
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October 2022 by JayceeZ (juicyjay)
Elle on Illinois was great she was very knowledgeable, she helped me find a good deal even though I was unable to purchase a unit from her store thanks.
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August 2022 by H. Walsh
I've been here going on 3 yrs. and I would always suggest Public Storage to family n friends. Chad has always been nice n helpful with any concerns.
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August 2022 by Th3 St0n3r
This place is absolutely ghetto. Has the roof falling out, dead roaches, anybody who waits behind you can get in. No cameras at all. I don’t recommend this place. If you want to pay for a month and pay say Aug 20th they want you to pay September 1st or they’ll start auctioning your stuff. Definitely could find better for same price. Was my first time getting a storage in Indianapolis and this is what I got stuck with.