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March 2024 by Suzen C.
Home Depot has some of the best customer service around in my opinion. The Employees always go above & beyond to exceed expectations, whether on the phone or in person. They are consistently professional & pleasant. I was especially impressed by their follow-up. When i ordered a hard to find type of Rubber Tree plant which had to be back ordered the plant arrived in perfect condition in a lovely woven seagrass basket. It came with a 90 day warranty, & detailed instructions for care & transplanting. Over a month later the plant still seems strong & healthy. During the waiting period a store associate called to verify the order status and even gave me an opportunity to easily cancel if i chose to, which i didn't. They called again the day before delivery to confirm it was a good day & time for me, although no signature was required. Then soon after delivery they called to ensure it could be taken inside quickly. This is just one example of my positive experiences with Home Depot, always a step above the other home improvement stores of this size.
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December 2023 by John D.
Always good service here. The other day I came in and bought an ungodly amount of Visa credit cards and they stopped me and asked me to show ID and show me my credit card to make sure the names matched. I get it but also I don't. It's 2023 people. They were nice though. So 5 stars. Did kind of feel like I was being profiled as I am a young white man who was dressed in my pajamas. But that does not mean that I stole a credit card....
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December 2023 by Chad A.
I would love to leave 0 stars, but not an option. This company has terrible customer service. I recommend that you avoid any online order with them as they will promise a delivery date, which they will not meet. "Customer service" will then provide a litany of excuses and blame "the carrier" for delays and non-delivered product. Calling or texting them will leave you devoid of a customer service. I recommend you shop anywhere else! They have lost my business.
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May 2023 by Kate B.
Buyer beware. They mark sale prices and don't honor them. Went to go get seasonal, Bonnie Veggie plants and there were multiple signs 4for 12. When I got to check out they told me they weren't on sale right after the lady in front of us said there was a sale.sign on the mulch and they wouldn't honor it.
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January 2023 by Missi R.
I needed a vintage-style light bulb for my kitchen ceiling light, and was having trouble finding it. A couple of other stores did not carry the bulb in the size I needed, so I went to Home Depot. I should have gone to Home Depot first! I found a HUGE selection of light bulbs including several types of the one I needed. An excellent selection of hard-to-find light bulbs. Reasonable price, too. Next time I will go to Home Depot first!
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December 2022 by Lauren G.
Popping on here because the reviews were so poor I was nervous about coming to this location for my quick errand. Engaged with two employees who were so helpful and friendly that I knew I needed to come on here and offer some friendly feedback. Considering the timing of my visit (right after the holidays) the store was in great shape and very clean.
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September 2022 by A I.
Will never buy from them again, bought a washer and dryer and paid for installation so it could be done professionally and little I knew the installers installed the water lines wrong it took for a Samsung specialist to come to figure out the problem and to my surprise he said it happens a lot with Home Depot customers, called and complain and they won't do much because it's been over a month since I've purchased and didn't buy their warranty, Samsung technician refused to fix the problem because it was an installation mistake, stay away, what a joke.
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September 2022 by Ashley K.
I used to love Home Depot. Never went to Menards or Lowes - always Home Depot. Unfortunately after spending $35,000 there I found out how terrible their customer service is, specifically in the kitchen department. There have been too many issues to count, and now that my kitchen reno is paid for they suddenly stopped responding to me. I have emailed and called numerous times for help as I am missing items and have received incorrect items for my kitchen cabinets. Crickets. The only time I was actually able to talk with someone was when I physically went into the store to speak with a manager. The manager was helpful, however I again cannot get anyone to respond. After this transaction is over I will never be setting foot in there again. Unbelievable. I highly discourage ordering a kitchen through them and will be spreading the word about my experience.
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August 2022 by Laurie W.
Terrible customer service. Had an install scheduled for flooring and the installer notified Home Depot that the floor needed to be leveled and they needed to get the ok from me to continue. No one called and the installer left and went to Home Depot to pick up the leveling supplies. He waited three hours! I finally called Home Depot to see what was going on since I came home from work and nothing was done and all the could say was "we're sorry" we didn't call you. Really? The installers from Crew 2 and the customer service with them was great but I won't use HD ever again. Second time I've had a bad experience now so I'm done.
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October 2021 by Katie R.
Did you know you can bring your dog into Home Depot? And that many of the employees have dog treats in their aprons? My dog is nervous and scared of men, so her trainer suggested I take her to Home Depot to walk around and get desensitized to loud noises and guys. The employees always love seeing her come in, and she loves getting so much attention (ok, let's be honest - she likes the treats). I was recently there to get some paint, and the woman who helped me was polite and very efficient even though it was somewhat close to closing time and I'm sure she was tired and ready to go home. I've never been made to feel dumb when I need to ask an employee where to find something.
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October 2021 by Teddy D.
Do Not Buy Appliances from Home Depot! Bought a Frigidaire dishwasher from Home Depot less than 2 years ago. We also purchased their 5 year protection plan. The protection plan is worthless and fraudulent. We have had a repairman out to repair the control board 4 times. Under the protection plan, this situation qualifies the dishwasher as a lemon and requires a refund or replacement. However, the Home Depot Customer Services has given us nothing but the run around. We have been on the phone with customer service several times and they say a manager will call back within 24 hours. Never get a call back and what's worse is that each time the representative says, "no notes" of previous calls. We have each call recorded. I wish I could post them here. I'm not sure where we go from here. Small claims probably. It's a real shame that not only does Home Depot sell you a crap product, but on top of it takes you for more money by selling a fraudulent warranty.
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October 2021 by Kerri Z.
We bought a dishwasher in 2019 and bought their protection plan. We have had repair people out here multiple times (3 times alone this year!) Their customer service rep says they give money for lemons all the time and that it's acceptable to not have a working dishwasher for months. Don't go to Home Depot - buy at Lowe's or Menards instead.
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August 2021 by Marv M.
We have had a horrible time buying appliances for Home Depot. No problem giving them money, but a ton of trouble with the delivery of products. The refrigerator was dented on BOTH attempts (the replacement was dented too, and it took 30 days to get it). Apparently, warranty replacement doesn't affect speed of delivery. Good luck getting a dishwasher delivered and installed. If it makes it on the truck, the delivery folks aren't qualified to install it! We've never had this problem with Lowes...
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March 2021 by Ken Graham
Well it was frustrating trying to purchase basic washer and dryer sets advertised but on backorder. The $400 and $500 models were out with no availability date predictable in numbers to satisfy anticipated orders. As a result we had to go for $600 models.
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March 2021 by Tenicia Manuel
Wonderful as always