-
September 2024 by David Workman
We had a faulty table delivered (see pictures). 2 hour call and they said they send replacement shelf and table top. I then tore down box for recycling. Then they called back and said they can’t replace. If wanted exchange or refund must put back in box! No box = no refund or exchange. WILL NEVER DO BUSINESS WITH POTTERY BARN.
-
August 2024 by Hannah Kerns
I had such a great experience at Pottery Barn at Keystone. I was shopping for a wedding registry gift and Mitra made the process incredibly easy and stress-free. The particular gift I was looking for was sold out online however Mitra was able to find the item in store for me, I could not be more thrilled! She made sure the gift was box perfectly wrapped with care and even gave me some ideas as to how to wrap the gift for the bridal shower. Mitra was truly a blessing to work with!!!!
-
July 2024 by John Wan
The inside was not spacious so the furniture seemed a little bit busy, but they had some amazing sales. The staff was super friendly and did not pressure us even though we got in 7 minutes before closing.
-
June 2024 by L Trig
Unfortunately pottery barn just delivered some furniture to our brand new custom home and they decided they would break it in for us. The delivery crew damaged the stairwell post to our home and we are waiting for claims to review/investigate. I am not sure what the resolution will be, but a "fit" or repair just seems inadequate. The path from the doorway to the living section is wide and unobstructed. The distance is short. I am completely confounded by how they ram the furniture into the stairwell post, damaging it. It seems reckless. I am sad that our brand new, unblemished home is now tagged by pottery barn. Be careful when buying as the delivery process seems a little careless, and the whole experience has been rather disruptive, inconvenient and time consuming. They should consider using an upper echelon delivery service. IMO, The purchase was not worth the trouble.
-
May 2024 by Tim Bender
Wish I could have stayed longer.
I ran out of time.
-
May 2024 by Priyanka Prasad
Thoroughly dissatisfied with how my issue has been handled. I ordered two couches (spent $4500) at this store. Due to a dye lot issue, they were the wrong color and look very bad in my space. The store claims they can't help and pottery Barn's central claims I should reach out to the store. Needless to say, I'll not be taking my business here ever again. The store employees have their hands tied and are sweet, but the corporate store is obnoxious.
-
April 2024 by Vanessa Kenworthy
We're shopping for a mattress and the mattress website said we could test the mattress in person before purchasing at two different stores. One of them is now closed and the other was Pottery Barn. We went over the weekend, found the mattress, and it was beautifully decorated, but you can't really truly test with all the "fluff" on it. The store was clean and had a variety of other items we perused, but pricing is what you'd expect. The mattress we were looking at was just shy of $1,000 more in the store than it was online.
-
March 2024 by Tim Rolfsen
Ordered a bedroom suite in January 2024 and while the bed was shown to be in inventory and shipped to the warehouse on January 18, we had to wait over two months until the remaining items hit the warehouse so they could deliver them all at the same time. OK, we're reasonable people.Today, March 22, is when we were supposed to take delivery, but we get a call in the morning that the bed, you know, the item they've supposedly had for two months, was mispicked??? Now we're being told it will be late April to mid-May before we have the bed. We've already donated the other bedroom suite, so we are now left without a bed in that room.This is unacceptable: Did they really have the wrong headboard? If so, why did it take two months, the day of delivery, to make that determination. Was it really mispicked, or did they delivery it to someone else because we had to wait so long for the rest of the furniture? At this point, my wife and I have lost trust in PB and cannot say we recommend them for the purchase of furniture if this is the result you can come to expect.
-
November 2023 by Rose Caito
I’ve been thoroughly dissatisfied with every experience with Pottery barn. They nickel and dime you even though everything there is ridiculously over priced. And worse, the quality of what I’ve purchased (furniture, bedding, various other items) is not worth the price. I purchased a dresser and was charged $300 for delivery. Then when it was ready to be delivered I was not contacted or anything. Several weeks went by and I had to contact them to see what the delay was. Apparently they just forgot to schedule the delivery and I had to wait several extra weeks to get on the schedule. When it came, there are obvious imperfections already and the material seems not high quality. Overall very unimpressed with products, shipping, and delivery.The baby registry app is clunky and hard to use. Returns are difficult. They charge ridiculous amounts for shipping and are routinely back ordered. I seriously don’t know how they are still in business with the way they operate and how terrible the customer service is.
-
October 2023 by Kate McKibben
Timeless and classic decor
-
August 2023 by Lairs S.
usually love Pottery Barn but there is an awful woman who works there named Brekalyn or something like that. She is rude and obnoxious and I would never want to deal with her if purchasing anything for my home. I think she used to work at Wallgreens. Walgreens seems to be more her cup of tea. she shouldn't interact with customers.
-
April 2023 by Susie Dawson
WARNING I am very disappointed with my experience at Pottery Barn. My husband bought bedding, including the Classic Organic Sheet Set I would never shop at this store again or any Pottery Barn. My husband and I bought these sheets on March 26, 2023. We had a king bed delivered on March 30, 2023. We washed the sheets March 30 before making up the new bed. When we got them out of the dryer on Wrinkle Care setting Permanent Press, they were beyond wrinkled - all scrunched up. We did not make the bed after seeing the sheets and went to the store to return them that same day. We were told they don't take back sheets once they are washed. Well, first, one does not sleep on the sheets until they are washed. And, they have to be washed before one knows they are 100% unacceptable. The salesperson got the manager for us, who told us this is store policy. He did not even want to look at the sheets for himself - totally indifferent to the issue. We spent a lot of money for a quilt, two quilt sham covers, and two linen duvets. They refused to make the issue right for the sheets. I said I would report them to the BBB and Attorney General of Indiana. They said to go ahead. I forgot small claims court and AmEx. I am getting my $169.00 back the hard way, since the easy way is not possible. Having read the small print on the receipt, it is not stated anywhere that this is a store policy. I am contacting Simon Mall about this store, too.
-
April 2023 by Anthony kirkpatrick
Bought a couch 2.75 weeks ago. A week before delivery they canceled my order my order because of problems overseas [terrible excuse for a week before delivery] . Called for support.. the first lady put me on hold when i asked if they would make it right and give me a discount on new purchase [i just moved & have been without a couch so this it's a big deal as planned my move in around the delivery of a new couch] and immediately hung up on me. Called back sat on the phone for 35 minutes just told me they will give me no discount. Now after wasting 2.5 weeks waiting .. I have to go shopping again for a new couch and start the process over. This company has wasted ample amount of my time and doesn't seem to care. Basically telling me to kick rocks.. funny thing.. I was going Saturday to buy a dresser and bed from them.. but it appears they don't care about my businessThe second lady I talked to in the phone was nice but management doesnt care about customers. And with the first lady hanging up on me [yes I was polite].. id say the company absolutely does not care about their customers. Shop some where else!!!!!!
-
March 2023 by Susie D.
I am very disappointed with my experience at Pottery Barn. My husband bought bedding, including the Classic Organic Sheet Set I would never shop at this store again or any Pottery Barn. My husband and I bought these sheets on March 26, 2023. We had a king bed delivered on March 30, 2023. We washed the sheets March 30 before making up the new bed. When we got them out of the dryer on Wrinkle Care setting Permanent Press, they were beyond wrinkled - all scrunched up. We did not make the bed after seeing the sheets and went to the store to return them that same day.We were told they don't take back sheets once they are washed. Well, first, one does not sleep on the sheets until they are washed. And, they have to be washed before one knows they are 100% unacceptable. The salesperson got the manager for us, who told us this is store policy. He did not even want to look at the sheets for himself - totally indifferent to the issue. We spent a lot of money for a quilt, two quilt sham covers, and two linen duvets. They refused to make the issue right for the sheets. I said I would report them to the BBB and Attorney General of Indiana. They said to go ahead. I forgot small claims court and AmEx. I am getting my $169.00 back the hard way, since the easy way is not possible. Having read the small print on the receipt, it is not stated anywhere that this is a store policy. I am contacting Simon Mall about this store, too.
-
March 2023 by L Hill
Great experience with ordering a bedroom set. The sales lady was so nice and personable on a busy evening. We received our delivery on time. We had an issue with the quality of our headboard but we were directed to contact customer service and the process of getting a new headboard was simple. They were very responsive and helpful. With the shortages of everything today, I was very pleasantly surprised with my experience! I took one star away, not because of the service at the store....but because PB charges SO much for shipping and delivery! We ordered 4 pieces so it was fine but it wouldn't be worth it if we only ordered one piece.
