Pottery Barn is a renowned home furnishings retailer offering expertly crafted furniture, bedding, and accessories to help customers create a beautiful and comfortable living space. With a vibrant e-commerce site, inspiring catalogs, and brick-and-mortar stores worldwide, Pottery Barn has been a trusted brand since its inception in 1949 in Chelsea, New York. Customers appreciate the friendly and helpful staff, who provide excellent service without being pushy, even when customers visit close to closing time. The stores are well-stocked with a variety of products, though some customers find the layout a bit crowded. Shoppers also note the high-quality of the merchandise, particularly the luxurious bedding and sheets, but also express concerns about the pricing, especially for shipping and delivery. While the majority of customers have had positive experiences, some have faced issues with the quality of certain furniture items, such as damaged couches. In these cases, Pottery Barn has demonstrated a commitment to customer satisfaction, working to resolve the problems and eventually provide the customer with a great product. Overall, Pottery Barn is praised for its design-focused home furnishings, attentive customer service, and ability to address any concerns that may arise, making it a popular destination for those seeking to create a beautiful and comfortable living environment.
The inside was not spacious so the furniture seemed a little bit busy, but they had some amazing sales. The staff was super friendly and did not pressure us even though we got in 7 minutes before closing.
May 2024
Wish I could have stayed longer. I ran out of time.
August 2023
usually love Pottery Barn but there is an awful woman who works there named Brekalyn or something like that. She is rude and obnoxious and I would never want to deal with her if purchasing anything for my home. I think she used to work at Wallgreens. Walgreens seems to be more her cup of tea. she shouldn't interact with... read full comment
