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February 2024 by Bradi A.
"Reilly can't wait to pamper them with a Bath & Brush - Sheepadoodle. The appointment should last 2 - 3 hours. When: 02/08/2024 11:30 AM Where: 7801 US Hwy 31 S Indianapolis, IN" I have been disappointed with Petsmart but continued to give them a chance. After what transpired on 2/8/24, we will never use Petsmart grooming salon again. The first incident happened when Petsmart called the day of and cancelled our appointment bc the groomer could not lift our dog (totally understand) when trying to reschedule and expecting that they would accommodate us as they cancelled on us, they could not offer anything that day or even a few days out. How is there no plan for a cancelled appointment by the salon to allow for options to work someone in? They booked us over a month out - it was ridiculous. You cancelled on us and cannot get us in or work to squeeze us in. Unacceptable. 2. The next time we asked for our dog to be trimmed. Trimmed only and when we picked him up he was completely shaved. 3. Fast forward to 2/8, we were coming in for a bath and the groomer said she had to check his hack paws (this has NEVER happened before). She took one brush (which I believe was a comb for burs) it did not go all the way through his hair - those combs never do. She said he had matting and that she could not bathe him, that he needed to be groomed which they didn't have time for that day and said we had to reschedule a groom first. This is insane. I was so caught off guard, I did not even know how to reply. I did ask about the matting and why this was something she brought up as they never had before. She rudely replied with, "you don't know how matting happens?" I said I know how matting happens, I'm just confused because he has zero matting. The customer service and grooming salon is absolutely horrible and Petsmart will continue to lose customers if this is how business is conducted. Additionally, while I was there, a customer called to complain that her service was bad and the salon forgot numerous features from her package. Petsmart has lost our business.
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February 2024 by Deanna E.
I've been taking my cairn terroir there for a few years and always been semi-pleased with her grooming but very pleased with the girl who groomed her so I kept going back. They changed groomers The last two times I was called to pick her up because on the first of the two times, they discovered a whole in her chest and couldn't complete her grooming, I wasn't charged because apparently their policy is if they can't complete the job, there is no charge. On the second of the last two times, they cut her potty patch way to close and caused her to bleed so again they couldn't finish. To me, It appeared they had shaved that area. This was a new groomer for our dog, and I think she was careless and probably caused injury to my dog, but I can't prove anything and when I ask for my old groomer, I'm told I have to find a new groomer because of my dog's skin issues which she doesn't have skin issues and she needs sedated to be groomed. If she needs sedation now, it's because she has been traumatized from their mistreatment. My dog is 13 years old and has never had any issues with any groomer nor her vets. As a matter of fact, they always give me compliments on her behavior when I pick her up, and she always gets so excited going there. Their notes on her records are lies saying I requested them not to touch her potty patch area which is the one area I've reminded them to cut as close as they can safely.
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January 2024 by James Purcell
Great place to walk your dog's when it's too cold to be outside
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January 2024 by Teri Lynch
BANFIELD ❤️
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January 2024 by Randall Fugate
Had all we needed at reasonable prices
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January 2024 by Kelly Flannery
Shop here all the time. They usually always have what I need.
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January 2024 by Sinnamon McGill
They have just what I was looking for and more. Very reasonable prices. Would definitely recommend!
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January 2024 by Aky Schultz
The staff are nice and friendly and helpful
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January 2024 by Jorge Baez
It's very good
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January 2024 by Steven Jackson
The animals where in good health floors need waxed
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January 2024 by dustin rector
They helped me with everything I needed done.
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January 2024 by Ashley P
bought two hamsters here a week apart from each other not so long ago and both of my hamster have passed barely been a month since i had them. They had a big space had food, toys to play etcc everything it may need to live a happy life but it just weird how its soo soon that they passed.
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January 2024 by Alicia Schoelch
Great clearance. Easy shopping for what I need.
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January 2024 by Erica Mink
Great place just wish they weren't so expensive, but I'd highly recommend them u can get discounts if u sign up for rewards ECT... Just great place
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January 2024 by Jay
Great selection, clean store, and very friendly and helpful workers.