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October 2024 by Seth Summers
Updated 10/21/24
Care varies depending on who is present. It's a gamble.
There is a vet tech that handles my cat very roughly despite her being a very good listener, pulling her out of the carrier by the scruff even though she's very well behaved and goes in and out of carriers without resistance. I also saw her carrying the carrier sideways. My cat is there for surgery right now and is in a lot of pain!! And even though I know it's risky, if she passes, I won't be able to stop feeling guilty about allowing my pet to be treated so carelessly moments before. Especially since this bad review has been up for years now.
One time, I picked my cat up, and she was covered in pee and feezing cold in the winter. It was the only time she'd ever peed herself in her entire 12 years of life.
Below is a short version of my original review 2 years ago. The service here used to be great, but there are some really crappy people working there, and it leads to a lot of issues.
This location picks and chooses which animals it wants to treat well! After 10 (now 12, eff me for going back and causing her more distress) years of being a loyal patient, I now come back to say that I am FED UP with the incompetence and lack of care for the animals.
I have had 4 appointments over the last 2 months because my cats keep passing around an unknown illness.
I had to pay a lot of money for testing. She was positive for something, but the vet refused to explain and said it didn't matter because "we don't know if she already had it before you took her in, so it doesn't matter".
Mentioned one of the 1st concerning symptoms was limping, which thru google I discovered was a side effect associated with calcivirus. But silly me! I pronounced the word wrong, so she corrected me to tell me how it was pronounced, then told me I can’t trust the internet and have to use vet specific websites. I’m obviously no professional at all, but it should have been obvious to them that if I was turning to Google for help figuring it out, they weren’t doing a good job to begin with. It's also super strange to prioritize shutting all options and help down, not doing her job just to pretend like university lingo is going to make me feel more comfortable....
Keep in mind that I had to drive 30 mins home, and about 10 mins after my head hits the pillow for a nap, I get a phone call that she was ready. Are you srs?? I could have just waited for 40 mins and saved an hour of driving!!
They bring my girl out, and I’m waiting for another 5 minutes or so to pay, and in this time, I notice that she’s acting very timid, which is unlike her. I opened the carrier and she backed away and pressed herself against the back of the carrier, she looked like she was trying not to throw up, and overall nervous. I didn’t bring this up to the staff because, what’s the point? If they were mean to her, they weren’t going to be honest. I take her home and decided to never, ever come back here again.(But I did, and now im worried shes going tondie without me by her side) I I also asked if they had taken her weight, the receptionist didn’t know despite me specifically requesting they check how rapidly she was losing weight. Weighing a dog is always step #1 at this vet, so...
I miss the old foreign guy, he was a very good person and you can tell that he loved my cat, but he’s gone and apparently so is this place’s compassion and integrity. (Update, he's back, idk if he left for a while or what, but every time he's there, things go very well, and he's very respectful towards my cat. He is the only reason I've felt somewhat comfortable coming back. I'll be sure to update this later tonight with how the care was and if she survived. I'm tired of feeling guilty about not taking care of her well enough when I did everything I could and was let down by professionals).
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October 2024 by PAULA FRETZ
Wierd hours however costume friendly
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October 2024 by Rene Sanchez
Everything was great good price very understandable people that's this are not animals they are family they safe my bayfir a low cost thanks everyone
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September 2024 by Morgan Lawson
They used to be so nice, unorganized but friendly. Now they’re just rude and awful. I’ve never dealt with a more un-empathetic front desk employee before in my life.
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August 2024 by Amanda G
I have taken my dogs here for years. They have never tried to push treatment just to make money. Had both of my puppies spayed this week, and it was a smooth and easy process, less than half the cost of a spay for just one at any other clinic. Sometimes it’s a headache to get someone on the phone, but the text process isn’t too bad. You have to expect some degree of trouble with scheduling when a place is so reasonably priced and in high demand. Thanks for taking such good care of my babies.
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August 2024 by LeAnn Taylor
Took my 2 dogs in to have vaccines the little dog was fine. However the nurse that was to do my bigger puppy's vaccine was rude and was trying to manhandle him. He was a rescue dog and was seriously abused and the way she grabbed him freaked him out. This ladies attitude was uncalled for if she would have taken the time to ask all would have been fine..
This assistants need to be trained more on how to handle abused dogs
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August 2024 by Lauryn Montgomery
If you bring your pets here because it’s economical, READ THIS FIRST.
This was the worst experience. Period. Our dog is older and has been struggling. We scheduled an appointment in which they told us he was too old and weak for anesthesia and his quality of life has deteriorated so much that we needed to be prepared to say goodbye at this appointment. We loaded up our kids and made the emotional drive to our appointment. We arrived and checked in. We waited along with about a half dozen other pet owners for about an hour. Eventually the doctor came in and said he wouldn’t see anyone else. When we pressed him to hold the appointment, he said the price had changed from 45$ to $600. He had just done the same thing to the lady in front of us. Her appointment and quote went from 75$ to 300$ to be seen. When I called his bluff and agreed to the price increase, he then stormed off and said, “I’m not seeing anyone else, everyone go home.” I asked can you recommend another clinic since your booked and can’t see us tomorrow. The response was, “no, that’s up to you”. Apparently this is common practice. Please beware before you choose.
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August 2024 by Brandon Montgomery
!!!Please read before you decide to bring you family pets!!!! If I could give 0 stars I would. A month ago we schedule a quality of life appointment for our 15 year old, unwell dog. We arrived and were told they were running a little behind. After an hour of waiting with my family crying in the car knowing that we will more than likely be saying goodbye to our pup, that we consider family. The doctor came into the lobby and says their running too far behind and everyone in waiting room needed to leave. All customers with appointments. When I asked about my pup’s appointment he yelled to the waiting room, “Not my fault”, and walked away. He is cold, callous, and lacks the ability to communicate in a professional manner. We will not be coming back as they instructed us all to do. We will NOT say goodbye to our dog with this jerk. We will gladly pay more for a kind, empathetic veterinarian.
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August 2024 by Delzie James
Nice staff and my pets did good
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July 2024 by Carl
LOVE THIS PLACE! VERY CLEAN! STAFF IS PROFESSIONAL AND ATTENTIVE. MY DOG LOVES THEM AND PRICES ARE GREAT!!
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July 2024 by Brenda Cardwell
Won't ever be back!
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July 2024 by shannon marinez
I only take my dogs here. They do an amazing job! Prices are so reasonable! Your pet can actually get the care that it needs without you taking out a loan. Thank you to the staff for caring and taking such great care of my babies and working so hard to get it done and make everyone happy. I have had dental work done on two senior Chihuahuas. I’ve had a couple of my chihuahuas spayed and neutered and they have had vaccinations. ❤️
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June 2024 by Tab Pulliam
I have to say, when I was told about this clinic, I was very skeptical, but after reading reviews I decided to try it once to see how they did with my Bichons teeth cleaning. Our vet quoted $800 plus which was just crazy.
Upon arrival, I was greeted with a great happy staff and they addressed my concerns. I will say, I was a little put off by the lobby as it seemed rather neglected. But it is a discount clinic so I over looked it.
The office communicated with me once during his stay and then called me earlier than expected to tell me he was ready for pickup.
The checkout was extremely pleasant and informative.
The cost actually came in lower than I expected since I had recently had labs done.
Overall a very great experience for me and Bentley.
We will definitely be back.
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June 2024 by Ashley Flory
Staff is super friendly. Was able to get an appointment same day by scheduling online through Facebook. Very easy process for both myself and my dog.
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June 2024 by Brooke-lynn Gibson
DO NOT TAKE YOUR PETS HERE, they loose your information and gas light you the whole time saying that what happened previously at a visit didn’t happen even though we had the paper work at home.
