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March 2024 by Jeremy & Catrina Welch
Fast friendly service
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March 2024 by Michele Martin
Great experience. Efficient, professional and friendly. Follow up post repair was fantastic!Service: Electrical repair
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March 2024 by janpal singh
Perfect service always. Diana is best shuttle service driver. Thank you
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March 2024 by Tina Gridiron
Fabulous customer service. While I got my oil changed they provided me with a quiet place to work. It was just perfect!
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March 2024 by Mike Burton
Awesome place , will be backServices: Tires
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December 2023 by Google user
We have had another great experience with Penske. They have been so reliable and Keith over at the service department has been one of the main reasons we keep coming back! The people, the service, the communication and the speed at which they get things done are outstanding. Thank you all! The Blakes
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October 2023 by Tyler
The place closes at 7 o’clock and I called at 6 o’clock three times and they kept hanging up my phone call. I understand there is a shortage in parts due to the strike but that does not excuse not being able to take a call to order parts. I was even put on hold and they hung up
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October 2023 by J. W. White
Waiting was too long:1) to be acknowledged when first pulling in and 2) for the service to be completed - it was just an oil change and tire rotation. Also, the waiting area would benefit from an upgrade. The staff was very pleasant and courteous.Service: Oil change
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September 2023 by Thomas B.
The last two times I took my truck to Penske Chevrolet on 96 street for an oil change and tire rotation: the first time they failed to rotate the tires and stated they just failed to reset the computer showing the tire pressure. This last time they rotated the tires, but they left four lug nuts off of one wheel. I was lucky this was found before serious damage or injury occurred. They have failed to return calls about this concern and complaint. I am not feeling that customer service and satisfaction is of interest to them.
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September 2023 by MICHAEL BATTLES
Toby Margison did a fantastic job staying on top of my concerns when mechanics were not sure of the problem. Toby took it out and diagnosed the issue with the mechanics. The problem was fixed and the noise and feel that I observed was gone. Most places would have said there is nothing wrong or nothing to worry about.Services: Steering & suspension repair
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September 2023 by Dave Hembroff
I was pleased that Penske was able to take my vehicle in for a same-day appointment to get an oil change, as I found myself with some time on my hands to do it. The service advisor was friendly and cooperative. The work took about the time I thought it might, however, there were a few things I was surprised that got done; including a fuel filter, that I had recently changed myself. I was also surprised at what was not done. I’ve become accustomed to Penske, asking about services before they perform them (like an alignment), and delivering me back a clean vehicle, especially after spending the better part of $1000 on premises.Services: Air & cabin filter replacement
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September 2023 by McKenzie Beeson
Would definitely recommend bringing your vehicle here. Service advisor Dylan was thorough and easy to work with along with the other advisors I interacted with. I had a weird issue with my car that could not be diagnosed, they fixed what they thought it was and when that didn’t work they worked for a week to get it fixed and did not charge me anything for the extra parts and labor. I feel like they are honest and actually care about fixing your car and getting to the root of the problem
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August 2023 by Adam Jones
Our first service for our Bolt was a tire rotation, and I also mentioned how loud the car was while charging as well as an odor in the cabin. They diagnosed a bad compressor which they had parts for the next day and swapped out. Also went above and beyond with a detailing service to address the odor. All of this was covered under our warranty. They provided me with a loaner Bolt at no charge while they performed this work. Very happy with this experience!Services: Air & cabin filter replacement
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August 2023 by Nate Porter
I have had the pleasure of having Penske service department work on all my vehicles. Toby is a very knowledgeable and experienced service advisor who I trust and have recommended to my family members. I appreciate all his efforts to help all of us in every aspect of our visit to Penske.
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August 2023 by Thomas Halsall
They fixed the convertible top which had stopped working in the up position. On the second try the problem still exists. When the top is up for a while it says top not secure. I will bring it back again.