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May 2024 by Michael McKinnon
Can never get a hold of anybody mailbox is always full. They don’t respond to emails.
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May 2024 by Michael Shipe
Limited selection for XXL SizesVery helpful staff Kieth was very helpful.
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May 2024 by Terrie Mckenney
Just enjoy everything
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March 2024 by Angela Halbert
Love the team store. Always find a good game night special and usually something else too.
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January 2024 by Jack Fantoni
Ordered a jersey in time for Christmas only for them to take a few days to process the order and tell me they didn’t have any more of my jersey in stock and thus couldn’t fulfill my order. When I asked the rep she told me “I could pay for expedited shipping” if I wanted it by Christmas as if it was my fault this was taking place. Buy your jerseys anywhere else if you can. They also did not refund me for my shipping costs I paid for so I lost $10 in the ordeal.
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January 2024 by Bradley Olinger
Just for points.
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January 2024 by Andrew S
Bought 2 items from this store online and they sent one of them but sent the wrong item instead of the more expensive item I paid for. I contacted them via email and they said I would have to send back the incorrect item and then they would send the item I paid for. They sent me a return label to ship the incorrect item back but when I asked them how I could use the shipping label to return the item (arrange pickup, drop it off somewhere, put it in mailbox, etc.) no one responded so 3 days later I called the store to ask about it and the person I talked to seemed nice at first but then hung up on me without answering my question. Terrible online shopping experience and horrible customer service. I will continue to support the Pacers, but not their store.
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December 2023 by Nancy Bowers (Sunshine)
Came to the store at 5:45pm to do an exchange or return and make some purchases before our 8:00pm game on Black Friday but was told they were closed and will re-open at 6:30pm. Rude, as you could clearly see people shopping in the store, not to mention their posted business hours saying they were open until 5:00pm on Fridays (it does say Blk Fri hrs may differ, however that usually means businesses are usually open later.) Lessen learned go somewhere else to make our purchases.
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December 2023 by PJ Komisars
Horrendous customer service. Made an online purchase and was sent a defective item. Sent an email to the pacers store immediately requesting a replacement (which went completely ignored). After calling the store, I was told the only option was to pay for return shipping or return the item at the physical store. After driving nearly 40 minutes to the store to complete the exchange, we were told they were out of stock due to it being a “game day special.” To add insult to injury, I was not reimbursed for the shipping costs during my exchange. The in-store reps were barely apologetic during the entire ordeal and seemed inconvenienced.
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November 2023 by Joe Carden
Denise in the Pacers Team Store was very knowledgeable and helpful during my visit. Excellent customer service and a fun shopping experience! Thank you Denise!
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May 2023 by Janus Brown
Okay, this is a KILLER store! The whole arena is a marvel, but I can't get enough of Pacers gear. I actually remember attending old ABA games, and they have "classic" gear from that era too.
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January 2023 by Jack Dolan
Super friendly staff, great selection of merchandise
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February 2022 by Don Line
Never buy from this place. I bought a Levert jersey for 160 dollars. 40 days later Pacers trade Levert making the jersey useless. I was told they have no Jersey Assurance program like the NBA store. Now I am out the money with a useless jersey. I have purchased numerous items from this store, never again. Buy from the NBA store this place is a total rip off.
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February 2022 by Jack Wagon
It is a great team store.
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February 2022 by Justin Lime
This place does not offer jersey assurance like the NBA store. I have an expensive 40 day old jersey that is useless due to the player being traded to another team. I got a rude manager on the phone when I was asking about the program I have spent plenty in this store over the years, never again will i spend money in this place.
