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December 2023 by Jane S.
We put in an audio/video system including outdoor cameras, whole home audio, and "one remote that controls all" about 3 years ago. It was extremely expensive, and now the remote doesn't work so none of the system can be accessed. There is a camera out, and we can't connect to the audio system from our phones because it now says we need a subscription to connect. No one answers the phone number any longer. Really?!??!
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August 2023 by DRM5303
Apparantly out of business. Here on a Saturday. 1PM and the building looks empty.
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July 2023 by THAT A/V DUDE
Would give a zero if I could. I’m new to the state and the area, and was looking for an A/V custom install servicer. Asked around at the local Best Buy and these guys were recommended by word of mouth.I called their Google listed number and it took me to their phone menu registry each time; press one for custom installs or 2 for retail store. I called for one and a half weeks straight, multiple times a day with no answer or response. Sometimes it even seemed like the call was being ignored manually after a couple rings. Finally left a voicemail and still no response. This morning, I finally landed on some employee after my first couple attempts again.Here is the gist of how the conversation went:Me: FINALLY, someone answers! I’m new to the area and need a ceiling install of Focal speakers for my already pre-wired home.Ovation employee: was your pre-wire done by Guardian?Me: Yes, and I’m looking for Focal speakers. That’s all I run in my home theater.Ovation employee: We are a Focal/Naïm distributor, but we don’t sell Focal speakers. We have other options you can choose from.Me: I could get the speakers myself and have you do the custom install.Ovation employee: we don’t do installs on products you don’t buy from us. We don’t have time for that, so if you are not going to be buying from us, then there is nothing we can do for you.Me: thanks for your time.Ovation employee: You are very welcome.Wow, what a gold standard of customer service! After your super unprofessional phone system and extreme latent communication and access gap, you have “no time”?I’ll take my time, my project, and my Dollars somewhere else! If you are reading this, you would do well to do the same.
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February 2023 by Sauron the_dark_wizard
tried several times to contact them about a turntable but they don't return phone calls or email. No response on FB Messenger. Guess they don't want or need my business, so I ended up buying a Rega P3 elsewhere. Thanks HiFi Heaven. I prefer to buy locally but in this case I had to.
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February 2023 by not Steve
tried several times to contact them about a turntable but they don't return phone calls or email. No response on FB Messenger. Guess they don't want or need my business, so I ended up buying a Rega P3 elsewhere. Thanks HiFi Heaven. I prefer to buy locally but in this case I had to.
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February 2023 by dan
One of the only places left to see high end audio equipment.
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December 2022 by Leslie W.
First there was 1 person working on a Sat. And the employees in the connected JohnKirk Furniture were unable to help. The gentleman working at Ovation that was working with another customer so we waited to speak with him TV options and features. He was absolutely NO help. He had no idea about the differences of the TV's we decided to leave. I used to be a customer of Ovation Audio Visual and have made a few purchases in the past but after today's experience we will not be going back. It was a waste of our time.
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August 2022 by J “PapaBear” Rush
They have always treated me right. They listen to want your searching for and lead you in that direction and let you make up your own mind. Great place for quality equipment! They have help me achieve my dream sound system.
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May 2022 by Shaun S.
On a work trip we stopped into Ovation to check out products for a future purchase and made it clear up front we were just window shopping but the employees went out of there way to show us the technology and allowed us to test all of the speakers sets we wanted. Very great customer service and cool place!
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April 2022 by Chris Burke
Always helpful. Travelled an hour to get there, well worth it as they saved me over $800.
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March 2022 by Dennis McCollum
These guys are the best.They just Like to sale Audio/ Video. Most knowable sales staff I have ever seen.
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March 2022 by Andrew C.
Great Audio gear and great advice on what will sound great in your listening space Highly recommend this place for any Audiophiles in Carmel / Indy area Check out their listening room
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January 2022 by Douglas Conover
Great experience. Went in to audition Klipsch Heresy IV speakers for our home in Indiana. Very welcoming, low key help. Listened to the Heresy speakers and also Fortes. That decision is still pending, but I also listened to smaller speakers for our Chicago condo and bought Paradigm on sale. Salesman Mike Sheets was relatable, experienced, and knowledgeable. I'll be back when I decide on the the big boys.
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November 2021 by Tom Shallon
Friendly staff, nice selection of equipment to test out.
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November 2021 by Jeff Rush
They have always treated me right. They listen to want your searching for and lead you in that direction and let you make up your own mind. Great place for quality equipment! They have help me achieve my dream sound system.
