O'Reilly Auto Parts store #2281, located at 7190 Rockville Road in Indianapolis, Indiana, offers a wide selection of auto parts, tools, and accessories. Customers appreciate the store's well-stocked inventory and organized layout, often finding great deals in the sale section. The store provides valuable services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. They also resurface brake rotors and drums and have a free Loaner Tool program for customers needing tools temporarily. Customer service is a highlight at this location, with staff members praised for their helpfulness and patience. Many reviews mention the friendly and knowledgeable employees who go above and beyond to assist customers. One reviewer expressed gratitude for the staff's willingness to help with oil top-offs and their overall kindness. However, there was some feedback regarding a misunderstanding with a part return, where a customer felt the staff could have been more proactive in resolving the issue. Overall, O'Reilly Auto Parts is recognized for its outstanding customer service and commitment to helping customers find the right products for their vehicle needs. With over 6,000 locations nationwide, O'Reilly Auto Parts aims to provide quality service and products to all customers.
Fast, professional service and very knowledgeable about parts and service.
January 2025
Carmen helped me right away, I had a check engine light on and he offered to run the diagnostic for me. I had a Mass Air Flow sensor out, he immediatly found the part I needed and even offered to help me replace it while I was there. I saved so much time and money with his help, I am beyond grateful for him and this location!
October 2024
I love Jess! She’s always so helpful and goes above and beyond to help her customers. She just saved me and put my headlights in. Her customer service is A1 and she runs a great store. It’s always clean and organized. I love seeing women in these positions. Thank you Jess!! ❤️
